Current Network Notices:
| Opened: | 2013-05-16 @ 10:21 |
|---|---|
| Resolved: | No |
| Impact: | medium |
| Affected Services: | Broadband - SuperDSL |
| Symptoms Experienced | DNS Resolution Problems |
| Additional Information | Some Customers using our SuperDSL product are experiencing DNS resolution problems. We have engineers investigating and are working towards a resolution as fast as possible. |
| Estimated Resolution Time | Unknown |
| Opened: | 2012-10-17 @ 18:04 |
|---|---|
| Resolved: | No |
| Impact: | low |
| Affected Services: | .co.za Domain Registrations |
| Symptoms Experienced | None |
| Additional Information | We are migrating all our existing .co.za domain registrations to the new EPP system introduced by UniForum. Clients may receive emails noting domains pending Legacy Transfer. These may be ignored as this is being automated by our systems. |
| Estimated Resolution Time | Unknown |
Planned Maintenance:
| Opened: | 2013-05-24 @ 09:32 |
|---|---|
| Schedule Date: | 2013-05-26 @ 09:00 |
| Resolved: | No |
| Impact: | low |
| Affected Services: | Enterprise Cloud Affected Services |
| Symptoms Experienced | None expected |
| Additional Information | RSAWEB is in the process of upgrading its Enterprise Cloud Platform from current version to the latest stable release. The latest release of VMWare will bring greater functionality and flexibility to the Enterprise Cloud Platform. Please be aware that this upgrade/migration should have no impact on the running machines, RSAWEB is migrating control of the hosts from the existing management servers to its recently deployed, upgraded management servers. During the maintenance window, each hosts will be migrated one at a time. During this time, the hosts networking will be running in a degraded state (loss of redundancy). While no impact on guest networking is expected, clients may see a brief drop in hosting connectivity. RSAWEB has already completed this migration on its Enterprise Cloud in Datacenter CPT-DC1 with out incident. If you have any questions or concerns, please email *protected email* |
| Estimated Resolution Time | 8hours |
| Opened: | 2013-05-23 @ 10:06 |
|---|---|
| Schedule Date: | 2013-05-25 @ 23:00 |
| Resolved: | No |
| Impact: | high |
| Affected Services: | RSAWEB Hosted Zimbra |
| Symptoms Experienced | Loss of connectivity to Zimbra Platform |
| Additional Information | RSAWEB is in the the process of upgrading its Zimbra Hosted Mail solution from its current stable release to the latest stable release. The upgrade will bring greater performance and functionality to the hosted mail platform. Saturdays upgrade will be on the remaining services portion of the system, having already upgraded the authentication services portion on Thursday evening. We expected the work to take no longer than 4hours, During this period, users will experience a loss of connectivity to the hosted Zimbra platform as the MTA and mailbox servers are upgraded. Please be aware that there will be no loss of email during the upgrade. If you have any questions or concerns, please contact *protected email* |
| Estimated Resolution Time | 4hours |
Resolved Network Notices:
| Opened: | 2013-05-24 @ 15:17 |
|---|---|
| Schedule Date: | 2013-05-24 @ 00:00 |
| Resolved: | 2013-05-24 @ 17:12 |
| Impact: | low |
| Affected Services: | Datacenter - CPT-DC1 |
| Symptoms Experienced | NONE |
| Additional Information | Dear Customer RSAWEB needs to conduct emergency switch maintenance to repair a fault in RSAWEB Data Center 1. This will be at 17h10 Friday 24th May 2013 Regards RSAWEB SUPPORT |
| Estimated Resolution Time | 15 min |
| Opened: | 2013-05-09 @ 18:50 |
|---|---|
| Schedule Date: | 2013-05-10 @ 00:01 |
| Resolved: | 2013-05-24 @ 10:05 |
| Impact: | low |
| Affected Services: |
Datacenter - CPT-DC1 Datacenter - CPT-DC2 |
| Symptoms Experienced | None |
| Additional Information | Dear Customer One of our Telco partner will be undergoing routine maintenance between midnight tonight and 4am tomorrow morning. During this time, we do not expect any downtime. |
| Estimated Resolution Time | 4 Hours |
| Opened: | 2013-05-20 @ 21:56 |
|---|---|
| Schedule Date: | 2013-05-24 @ 00:00 |
| Resolved: | 2013-05-24 @ 10:01 |
| Impact: | medium |
| Affected Services: | Cloud Services |
| Symptoms Experienced | Loss of connectivity to storage |
| Additional Information | RSAWEB has been alerted to a storage controller being offline, affecting various servers on the Standard Cloud Platform. While remaining storage controllers operate as per normal, only various servers are affected by the disruption. Engineers are investigating. |
| Estimated Resolution Time | Unknown |
| Opened: | 2013-05-23 @ 09:57 |
|---|---|
| Schedule Date: | 2013-05-23 @ 23:00 |
| Resolved: | 2013-05-24 @ 10:01 |
| Impact: | medium |
| Affected Services: | RSAWEB Hosted Zimbra |
| Symptoms Experienced | Intermittent Connectivity |
| Additional Information | RSAWEB is in the the process of upgrading its Zimbra Hosted Mail solution from its current stable release to the latest stable release. The upgrade will bring greater performance and functionality to the hosted mail platform. Thursdays upgrade will be on the authentication services portion of the system, putting RSAWEB in a position to completed the upgrade of the remaining solution at a later date. We expected the work to take no longer than 30min, however a 2 hour maintenance has been scheduled. During this period, users will experience Intermittent connectivity. If you have any questions or concerns, please contact *protected email* |
| Estimated Resolution Time | 2hours |
| Opened: | 2013-05-19 @ 18:08 |
|---|---|
| Schedule Date: | 2013-05-20 @ 00:00 |
| Resolved: | 2013-05-20 @ 07:10 |
| Impact: | medium |
| Affected Services: |
Broadband - BUSINESS Capped Broadband - BUSINESS Uncapped Broadband - Direct |
| Symptoms Experienced | Intermittent Connectivity |
| Additional Information | Dear Customer Please be advised that our Telco partner has advised of connectivity issues in the Gauteng area . Our engineers are working with the Telco to resolve this. You may experience intermittent loss of connectivity or high packet loss. |
| Estimated Resolution Time | Unknown |