Current Issues

Our network is currently fully operational.

Comments are closed.

Planned Maintenance

We routinely upgrade our systems, sometimes short downtime of service might be involved.
Opened Scheduled Duration Subject Affected Services Impact Symptoms
10/05/2017 13:26 19/05/2017 19:00 12 hours VDC portal maintenance Datacenter - CPT-DC1,Datacenter - CPT-DC2,Datacenter - JHB-DC1,Datacenter - JHB-DC2,Internal Staff low VDC Portal Access View
25/04/2017 14:18 02/05/2017 18:00 8 Hours Planned upgrade maintenance on RSAWEB VDC platform (JHB). Datacenter - JHB-DC1 low No impact on customer services. View

Resolved Issues & Maintenance

Here are our past issues that have been resolved, as well as completed maintenance.
Opened Duration Subject Affected Services Impact Symptoms
15/05/2017 07:01 30 minutes RSAWEB switch maintenance - CPT-DC2 Datacenter - CPT-DC2 high MPLS | Internet | Layer 2 services View
08/05/2017 16:24 48 hours VDC Portal Maintenance Datacenter - CPT-DC1,Datacenter - JHB-DC1,Internal Staff low VDC portal access (All VMs fully operational) View
05/05/2017 09:24 1 hour VDC Portal offline Datacenter - CPT-DC1,Datacenter - JHB-DC1,Datacenter - JHB-DC2,Internal Staff low VDC Portal View
04/05/2017 16:57 1 Hour VCloud Director and VCentre Portal intermittent Datacenter - CPT-DC1,Datacenter - CPT-DC2,Datacenter - JHB-DC1,Datacenter - JHB-DC2,Internal Staff low VDC portal View
22/04/2017 15:02 1 Hour vCloud Director currently not available. Enterprise Cloud high vCloud Director View
10/04/2017 14:30 8 hours Scheduled maintenance on VDC JHB platform. Datacenter - JHB-DC1,Datacenter - JHB-DC2 low No impact View
10/04/2017 14:31 8 hours Scheduled maintenance on VDC JHB platform. Datacenter - JHB-DC1,Datacenter - JHB-DC2 low No impact View
11/04/2017 18:28 2 hours Mobile portal maintenance Mobile Data (MTN),Mobile Data (Vodacom),Internal Staff low Mobile portal View
09/04/2017 18:34 2 hours Shared hosting SharedHosting low Shared hosting View
08/04/2017 04:56 7 days Portal access to myrsaweb Broadband DSL,SharedHosting,Mobile Data (MTN),Mobile Data (Vodacom),FTTH Telkom low Portal access to myrsaweb View
08/04/2017 08:40 1-2 hours Intermittent Internet Connectivity FTTH Octotel high Octotel FTTH View
08/04/2017 04:34 Unknown Connectivity in Cape Town area. FTTH Octotel,FTTH Octotel,FTTH Telkom,FTTH Octotel,FTTH Telkom,FTTH Telkom high Internet connectivity may be intermittent View
05/04/2017 11:13 1h dev tes Internal Staff low dev test View
28/03/2017 14:40 3 Hours Emergency maintenance on VDC platform on 28/03/2017 23:00 Datacenter - CPT-DC2 low No impact, customers who will be affected has been notified. View
28/03/2017 16:35 1 Hour RSAWEB Managed WiFi Internal Staff medium Managed WiFi View
27/03/2017 07:10 30 Minutes RSAWEB Switch maintenance - JHB-DC1 and JHB-DC2 Datacenter - JHB-DC1,Datacenter - JHB-DC2,Internal Staff medium Internet, MPLS and Layer 2 services in the JHB region View
28/03/2017 15:42 6 Hours Scheduled National Fibre Maintenance Datacenter - CPT-DC1,Datacenter - CPT-DC2,Datacenter - JHB-DC1,Datacenter - JHB-DC2,Internal Staff low CPT-DC1 | CPT-DC2 | JHB-DC1 | JHB-DC2 View
28/03/2017 05:21 unknown RSAWEB Enterprise Cloud Enterprise Cloud,Internal Staff medium Enterprise cloud View
15/03/2017 14:55 2 Hours Scheduled maintenance on Gold Storage array. Maintenance is non-disruptive and client services will not be impacted. Datacenter - CPT-DC2,Internal Staff low No Impact View
27/03/2017 06:14 Unknown RSAWEB Enterprise Cloud Enterprise Cloud,Internal Staff medium Enterprise Cloud View
23/03/2017 07:16 Unknown RSAWEB Enterprise Cloud Datacenter - CPT-DC2,Enterprise Cloud,Internal Staff medium Enterprise Cloud View
16/03/2017 07:27 5 Hours Scheduled National Fibre Maintenance Datacenter - CPT-DC1,Datacenter - CPT-DC2,Datacenter - JHB-DC1,Datacenter - JHB-DC2,Internal Staff low National IP transit and MPLS View
22/03/2017 09:22 Test Test Internal Staff low Test View
14/03/2017 16:45 30 Minutes Planned Maintenance : Sunday 19th March 2017 : 23:59 Datacenter - CPT-DC1 medium * ADSL * FTTH * FTTB * Unlicensed Wireless View
10/03/2017 21:07 Unknown FTTH - Octotel outage Atlantic Seaboard. FTTH Octotel low Octotel Fibre - Atalantic Seaboard View
06/03/2017 09:34 Unknown Websites and email on shared hosting SharedHosting high Shared Hosting View
08/03/2017 11:10 20 mins Cloud - Maintenance Standard Cloud,Enterprise Cloud low Cloud View
24/02/2017 11:42 Test TEst Internal Staff medium TEst View
22/02/2017 16:02 1h Resolved Test Internal Staff low None View
22/02/2017 11:13 1h Dev Test Internal Staff low None View
  • Tel: 087 470 0000
    Cape Town: 4th Floor Office Tower, The Point, 76 Regent Rd, Sea Point
    Johannesburg: Block B1, The Crescent East, 3 Eglin Road, Sunninghill