Current Issues

Our network is currently fully operational.

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Planned Maintenance

We routinely upgrade our systems, sometimes short downtime of service might be involved.
Opened Scheduled Duration Subject Affected Services Impact Symptoms
27/03/2017 07:10 02/04/2017 04:30 30 Minutes RSAWEB Switch maintenance - JHB-DC1 and JHB-DC2 Datacenter - JHB-DC1,Datacenter - JHB-DC2,Internal Staff medium Internet, MPLS and Layer 2 services in the JHB region View

Resolved Issues & Maintenance

Here are our past issues that have been resolved, as well as completed maintenance.
Opened Duration Subject Affected Services Impact Symptoms
15/03/2017 14:55 2 Hours Scheduled maintenance on Gold Storage array. Maintenance is non-disruptive and client services will not be impacted. Datacenter - CPT-DC2,Internal Staff low No Impact View
27/03/2017 06:14 Unknown RSAWEB Enterprise Cloud Enterprise Cloud,Internal Staff medium Enterprise Cloud View
23/03/2017 07:16 Unknown RSAWEB Enterprise Cloud Datacenter - CPT-DC2,Enterprise Cloud,Internal Staff medium Enterprise Cloud View
16/03/2017 07:27 5 Hours Scheduled National Fibre Maintenance Datacenter - CPT-DC1,Datacenter - CPT-DC2,Datacenter - JHB-DC1,Datacenter - JHB-DC2,Internal Staff low National IP transit and MPLS View
22/03/2017 09:22 Test Test Internal Staff low Test View
14/03/2017 16:45 30 Minutes Planned Maintenance : Sunday 19th March 2017 : 23:59 Datacenter - CPT-DC1 medium * ADSL * FTTH * FTTB * Unlicensed Wireless View
10/03/2017 21:07 Unknown FTTH - Octotel outage Atlantic Seaboard. FTTH Octotel low Octotel Fibre - Atalantic Seaboard View
06/03/2017 09:34 Unknown Websites and email on shared hosting SharedHosting high Shared Hosting View
08/03/2017 11:10 20 mins Cloud - Maintenance Standard Cloud,Enterprise Cloud low Cloud View
24/02/2017 11:42 Test TEst Internal Staff medium TEst View
22/02/2017 16:02 1h Resolved Test Internal Staff low None View
22/02/2017 11:13 1h Dev Test Internal Staff low None View
05/09/2016 09:39 8 Hours Scheduled National Fibre Maintenance FTTH Telkom,FTTH Octotel,,Broadband Johannesburg, low National IP transit and MPLS View
02/09/2016 15:36 2 Hours Scheduled Power Maintenance FTTH Telkom low Power View
13/09/2016 08:00 5 Hours Scheduled National Fibre Maintenance FTTH Telkom,FTTH Octotel,Broadband Johannesburg, low National IP Transit and MPLS View
16/09/2016 16:59 1 Hour RSAWEB National MPLS Managed Firewalls high Branch to Branch connectivity View
19/09/2016 15:18 5 Hours Scheduled National Fibre Maintenance FTTH Telkom,FTTH Octotel,Broadband Johannesburg, low National IP Transit and MPLS View
19/09/2016 16:30 4 Hours Scheduled National Fibre Maintenance FTTH Telkom,FTTH Octotel,Broadband Johannesburg, low National IP Transit and MPLS View
27/09/2016 16:59 3 Hours Planned maintenance on Platinum storage platform. FTTH Octotel low No impact View
28/09/2016 10:40 8 Hours Scheduled National Fibre Maintenance FTTH Telkom,FTTH Octotel,Broadband Johannesburg, low National IP Transit and MPLS View
06/10/2016 13:27 4 hours RSAWEB JHB-DC1 Maintenance Datacenter - JHB-DC1,Datacenter - JHB-DC2 high Connectivity to local and international websites View
29/09/2016 15:46 8 Hours Scheduled National Fibre Maintenance Datacenter - CPT-DC1,Datacenter - CPT-DC2,Datacenter - JHB-DC1,Datacenter - JHB-DC2,MPLS,Internal Staff low National IP Transit and MPLS View
12/10/2016 13:35 2 hours Shared hosting maintenance. SharedHosting medium Maintenance on shared hosting platform will be performed this evening, downtime of 10-15 minutes is expected. If services are not restored within 30 minutes after going down, please contact support. View
15/10/2016 12:18 1 Hour Maintenance on enterprise and VDC platform connectivity Datacenter - CPT-DC1,Datacenter - CPT-DC2,Standard Cloud,Enterprise Cloud,Managed Firewalls low Enterprise and VDC environment View
21/10/2016 16:29 3hrs Emergency Maintenance Datacenter - CPT-DC2 low FTTB Unlicensed Wireless Broadband Fibre View
24/10/2016 20:51 4 hours Data Centre Connectivity Maintenance Broadband DSL,Datacenter - CPT-DC1,Datacenter - CPT-DC2,SharedHosting,Standard Cloud,Enterprise Cloud low Intermittent connectivity to local and international websites View
31/10/2016 15:23 8 Hours Scheduled National Fibre Maintenance Datacenter - CPT-DC1,Datacenter - CPT-DC2,MPLS,Internal Staff low Metro IP transit and MPLS View
07/11/2016 07:29 8 Hours Scheduled National Fibre Maintenance Datacenter - CPT-DC1,Datacenter - CPT-DC2,Datacenter - JHB-DC1,Datacenter - JHB-DC2,Internal Staff low National IP transit and MPLS View
25/11/2016 16:03 4 hours RSAWEB Routing Maintenance Datacenter - CPT-DC1,Datacenter - CPT-DC2 low CPT-DC1 and CPT-DC2 View
29/11/2016 17:14 1h Maintenance planned for tonight at 22:00 on Vsphere environment. Datacenter - CPT-DC2 medium During this time VDC management console will be intermittently unavailable. View
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