Current Issues

Our network is currently fully operational.

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Planned Maintenance

We routinely upgrade our systems, sometimes short downtime of service might be involved.
Opened Scheduled Duration Subject Affected Services Impact Symptoms
26/06/2017 20:13 03/07/2017 21:00 2 hours RSAWEB Router Maintenance Datacenter - CPT-DC1,Datacenter - CPT-DC2,Internal Staff low Non-Disruptive View
22/06/2017 12:11 22/06/2017 00:00 1 to 2 hours Myrsaweb Maintenance Mobile Data (MTN),Mobile Data (Vodacom) low No services will be affected but access to manage these may be unavailable. View

Resolved Issues & Maintenance

Here are our past issues that have been resolved, as well as completed maintenance.
Opened Duration Subject Affected Services Impact Symptoms
19/06/2017 16:02 2 Hours RSAWEB Switching Maintenance Datacenter - CPT-DC2,Internal Staff medium Internet connectivity on the following nodes:The FoundryVictoria JunctionThe Waterfront View
24/06/2017 11:31 unknown Mobile Data Authentication Internal Staff low Mobile data | MTN View
21/06/2017 18:11 1 Hour RSAWEB Router Maintenance Internal Staff low None View
13/06/2017 14:52 1 Hour RSAWEB FTTH Maintenance | Vumatel FTTH Vumatel,Internal Staff medium FTTH - Vumatel View
06/06/2017 12:42 4 Hours Scheduled National Fibre Maintenance Datacenter - CPT-DC2,Datacenter - JHB-DC1,Datacenter - JHB-DC2,Internal Staff low National IP transit and MPLS View
06/06/2017 13:07 2 Hour International Connectivity Maintenance Broadband DSL,Datacenter - CPT-DC1,Datacenter - CPT-DC2,Standard Cloud,Enterprise Cloud,FTTH Octotel,FTTH Telkom,Broadband Cape Town,Internal Staff low International IP connectivity and MPLS services View
06/06/2017 13:57 7 Hours Scheduled National Fibre Maintenance Datacenter - CPT-DC1,Datacenter - CPT-DC2,Datacenter - JHB-DC1,Datacenter - JHB-DC2,Internal Staff low National IP transit and MPLS View
06/06/2017 13:00 2 Hours International Connectivity Maintenance Broadband DSL,Datacenter - CPT-DC1,Datacenter - CPT-DC2,Datacenter - INT-US,Standard Cloud,Enterprise Cloud,FTTH Octotel,FTTH Telkom,Internal Staff low International IP connectivity and MPLS services View
31/05/2017 17:19 Unknown Call Center Unavailable FTTH Octotel low Call Center Unavailable View
30/05/2017 14:27 Unknown Packet loss and latency on Openserve\'s network Broadband DSL,FTTH Telkom,MPLS medium Openserve DSL MPLS, ADSL as well as FTTH. View
26/05/2017 15:54 5 Hours RSAWEB Routing Maintenance Datacenter - JHB-DC1,Datacenter - JHB-DC2 medium Internet Connectivity | MPLS | Layer 2 services View
26/05/2017 15:24 1 Hour RSAWEB Switching Maintenance Datacenter - CPT-DC2 high Connectivity at the following nodes:WaterfrontFoundryVictoria JunctionSovereign Quay View
25/04/2017 14:18 8 Hours Planned upgrade maintenance on RSAWEB VDC platform (JHB). Datacenter - JHB-DC1 low No impact on customer services. View
10/05/2017 13:26 12 hours VDC portal maintenance Datacenter - CPT-DC1,Datacenter - CPT-DC2,Datacenter - JHB-DC1,Datacenter - JHB-DC2,Internal Staff low VDC Portal Access View
28/05/2017 09:38 Unknown RSAWEB support number unavailable (087 470 000) FTTH Octotel,FTTH Vumatel low Incoming calls to RSAWEB View
15/05/2017 07:01 30 minutes RSAWEB switch maintenance - CPT-DC2 Datacenter - CPT-DC2 high MPLS | Internet | Layer 2 services View
08/05/2017 16:24 48 hours VDC Portal Maintenance Datacenter - CPT-DC1,Datacenter - JHB-DC1,Internal Staff low VDC portal access (All VMs fully operational) View
05/05/2017 09:24 1 hour VDC Portal offline Datacenter - CPT-DC1,Datacenter - JHB-DC1,Datacenter - JHB-DC2,Internal Staff low VDC Portal View
04/05/2017 16:57 1 Hour VCloud Director and VCentre Portal intermittent Datacenter - CPT-DC1,Datacenter - CPT-DC2,Datacenter - JHB-DC1,Datacenter - JHB-DC2,Internal Staff low VDC portal View
22/04/2017 15:02 1 Hour vCloud Director currently not available. Enterprise Cloud high vCloud Director View
10/04/2017 14:30 8 hours Scheduled maintenance on VDC JHB platform. Datacenter - JHB-DC1,Datacenter - JHB-DC2 low No impact View
10/04/2017 14:31 8 hours Scheduled maintenance on VDC JHB platform. Datacenter - JHB-DC1,Datacenter - JHB-DC2 low No impact View
11/04/2017 18:28 2 hours Mobile portal maintenance Mobile Data (MTN),Mobile Data (Vodacom),Internal Staff low Mobile portal View
09/04/2017 18:34 2 hours Shared hosting SharedHosting low Shared hosting View
08/04/2017 04:56 7 days Portal access to myrsaweb Broadband DSL,SharedHosting,Mobile Data (MTN),Mobile Data (Vodacom),FTTH Telkom low Portal access to myrsaweb View
08/04/2017 08:40 1-2 hours Intermittent Internet Connectivity FTTH Octotel high Octotel FTTH View
08/04/2017 04:34 Unknown Connectivity in Cape Town area. FTTH Octotel,FTTH Octotel,FTTH Telkom,FTTH Octotel,FTTH Telkom,FTTH Telkom high Internet connectivity may be intermittent View
05/04/2017 11:13 1h dev tes Internal Staff low dev test View
28/03/2017 14:40 3 Hours Emergency maintenance on VDC platform on 28/03/2017 23:00 Datacenter - CPT-DC2 low No impact, customers who will be affected has been notified. View
28/03/2017 16:35 1 Hour RSAWEB Managed WiFi Internal Staff medium Managed WiFi View
  • Tel: 087 470 0000
    Cape Town: 4th Floor Office Tower, The Point, 76 Regent Rd, Sea Point
    Johannesburg: Block B1, The Crescent East, 3 Eglin Road, Sunninghill