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FIXED LTE PACKAGES

  • No Setup Fee PayableNo Setup Fee Payable
  • SIM and Router IncludedSIM and Router Included
  • Prepaid Data IncludedPrepaid Data Included

Network Providers are area dependant. Please check availability for your address to see who you are covered with.

View Terms and Conditions

Terms and Conditions

COVID-19 Disclaimer

RSAWEB and its telecommunications partners have been identified as an essential service provider and will be operational during the lockdown.
During the lockdown period and foreseeable future, all new and pending orders are being processed as normal however, installation dates may be subject to change due to delays as a result of the COVID-19 lockdown restrictions.
At this point in time, only critical installations for business and services are likely to be prioritised. Please note, during the lockdown period, onsite support is limited: only issues deemed as critical will be considered for onsite support. 
We are working closely with the Fibre operators to come to a conclusion on this matter and will provide you with further information on this topic as soon as it is made available to us.

 

Black Friday Fixed LTE Promotion 2020
The first one hundred (100) customers who sign up on 100GB, 200GB and 500GB MTN Fixed LTE SIM only packages will receive a free router. This promotional offer does not apply to 10GB and 50GB SIM only orders.  If a client cancels within 12 months of the Fixed LTE service going live, they are liable to pay back the cost of the router, R1455. This offer is only valid in Fixed LTE live areas, during the Black Friday promotional period valid until 2 December 2020. ALL ORDERS ARE FOR NEW ORDERS ONLY, CUSTOMERS CANNOT CANCEL AND REAPPLY FOR THE SPECIALS DURING BLACK FRIDAY

RSAWEB MTN FIXED LTE Terms and Conditions

1. General Terms

a. The following Terms and Conditions contain assumptions of risk and/or liability by the Customer; and limits and excludes liabilities, obligations and legal responsibilities which RSAWEB Proprietary Limited (referred to as “RSAWEB “) will have towards Customers and other persons.

b. These Terms and Conditions also limit and exclude Customers rights and remedies against RSAWEB and place various risks, liabilities, obligations and legal responsibilities on Customers.

c. These Terms and Conditions may result in Customers being responsible for paying additional costs and amounts and RSAWEB may also have claims and other rights against Customers.

d. To the extent that the Terms and Conditions or any goods or services provided under the Terms and Conditions are governed by the Consumer Protection Act, 2008 (“the CPA”), no provision of these Terms and Conditions is intended to contravene the applicable provisions of the CPA. Therefore, all provisions of the Terms and Conditions must be treated as being qualified, to the extent necessary, to ensure that the applicable provisions of the CPA are complied with.

2. Introduction

a. The RSAWEB MTN FIXED LTE service is a residential fixed broadband service utilising LTE spectrum on MTN South Africa’s mobile network to deliver fast internet connectivity to the home.

b. RSAWEB MTN FIXED LTE is a fixed broadband service that will be offered as a stand-alone product to RSAWEB customers who reside within MTN Fixed-LTE coverage areas.

c. The RSAWEB MTN FIXED LTE service will only be available on LTE technology, it will not fall back to 3G or 2G technology.

d. RSAWEB MTN FIXED LTE service will only provide a public dynamic IP address, and no fixed IP address VAS is allowed.

e. RSAWEB MTN FIXED LTE service does not support traditional mobile voice, SMS and USSD services.

f. The RSAWEB MTN FIXED LTE service makes use of a RSAWEB private APN (ws.RSAWEB.fwa) which the Customer may need to manually configure on to the router.

g. RSAWEB can only provide MTN FIXED LTE services in an area where there is MTN SA Fixed LTE coverage.

h. The provision of the RSAWEB MTN FIXED LTE service is subject to the verification of the coverage after the order has been placed with RSAWEB.

i. In addition to these Terms and Conditions, the use of RSAWEB MTN FIXED LTE is subject to the following:

i. RSAWEB General Terms and Conditions;

ii. RSAWEB Privacy Policy

iii. RSAWEB Acceptable Use Policy and Fair Usage Policy

iv. Terms and Conditions applicable to a specific promotion.

j. The abovementioned terms and conditions, and policies are available and accessible on https://www.rsaweb.co.za/legal/

k. RSAWEB MTN FIXED LTE will available from the 20th March and until RSAWEB in its sole and absolute discretion elects to discontinue the service.

3. Packages

a. The RSAWEB MTN FIXED LTE service is offered as a capped data product, and RSAWEB will not allow any Out-Of-Bundle data usage or charging.

b. The RSAWEB MTN FIXED LTE price plans will receive both Anytime Data and Night Express Data. The Night Express Data is available for use between 00:00 – 05:59 only.

c. The standard inclusive (Anytime and Night Express Data) and Top-Up value is valid for 30-days. MTN FIXED LTE Customers are permitted to carry over unused standard inclusive value and Top-Up value at the end of a billing cycle only once (1 time). This means that unused value will not expire at the end of a billing cycle and will be valid for a further 30-days.

d. The RSAWEB MTN FIXED LTE data with the earliest expiry will deplete first, in the following sequence:

i. Night Express Data (only between 00:00 and 05:59)

ii. Unused Top-up data

iii. Monthly any-time data rolled over from the previous month

iv. Monthly any-time data allocated for that month

e. RSAWEB MTN FIXED LTE inclusive value and Top-Up value can only be transferred between RSAWEB MTN FIXED LTE accounts/users.

i. Customers can initiate a transfer by contacting RSAWEB on 087740000

ii. The transfer request is subject to the verification of the Recipient account details and acceptance of the transfer by the Recipient.

iii. RSAWEB reserves the right to decline a transfer request where either the Donor or Recipient account is suspended.

iv. The transferred value retains its initial validity period and will deplete first once allocated to the Recipient.

v. This will be considered a cession of service and the relevant documentation will apply

4. Ordering Process & Package Activation

a. Customers can place orders for RSAWEB MTN FIXED LTE either online through the RSAWEB website, or through an authorised representative of RSAWEB.

b. All orders, placed online or through an authorised representative, are subject to acceptance by RSAWEB.

c. The acceptance of the order will depend on, amongst others, the correctness of the product related information reflected on the order; credit vetting and receipt of payment or a payment authorisation.

d. RSAWEB reserves the right to obtain information regarding the Customer’s credit worthiness from third parties i.e. credit bureaus and authorised agents, after the Customer has placed the order. An order may be accepted or rejected based on the information received from credit bureaus.

e. The order is accepted when the Customer’s RSAWEB MTN FIXED LTE Account is delivered.
f. The Customer must comply with the Regulation of Interception of Communications and Provision of Communication-related Information Act 70 of 2002 (“RICA”) prior to a RSAWEB MTN FIXED LTE Account being activated.

g. As per RICA, a Customer must provide proof of full names, surname, Identity Document number and residential address to a RICA officer when purchasing a SIM card.

h. RSAWEB will allow the service to be activated when there is compliance with RICA. Service Activation may take between 2 (two) and 24 (twenty-four) hours after RSAWEB has received the RICA documents from the RICA officer.

i. SIM cards will be locked to a RSAWEB / MTN approved range of devices. If other devices are used, those devices will not be recognised by or register on the RSAWEB MTN FIXED LTE network.

j. SIM cards will be locked to the location for which the application was placed and will not register to the RSAWEB MTN FIXED LTE network if used in a different location.

k. The activation of the service will be considered acceptance of all the terms and conditions applicable to the service.

5. Contract Commencement and Duration

a. The RSAWEB MTN FIXED LTE contract commences on the date of Delivery.

b. The RSAWEB MTN FIXED LTE SIM-only contract will remain in force on a month to month basis until terminated by either party with 1 (one) calendar months’ notice.

c. Customers who sign up for the RSAWEB MTN FIXED LTE service and elect to purchase a router (subject to an additional monthly payment) as a rental router option, would need take note of the router rental cancellation policy.

d. Customers who sign up for RSAWEB MTN FIXED LTE have the right to a cooling off period of five (5) days from the day of service activation.

e. During this period, the Customer may cancel the RSAWEB MTN FIXED LTE contract (for whatever reason) without penalty, subject to returning all hardware received as part of the agreement and the payment of SIM, delivery and activation cost.

6. Installation, Equipment and Connectivity

a. The Customer has three options in respect of the router to be used:

i. The Customer may elect to be on a SIM-only plan and use a router of their choice. Only MTN / RSAWEB approved devices may be used to access the RSAWEB MTN FIXED LTE service.

ii. The Customer may choose to be on a SIM-only plan and purchases a router from RSAWEB by paying the full purchase price upfront.

iii. The Customer may elect to purchase a router from RSAWEB, at an additional monthly with a setup fee charged upfront. The router will need to be returned at the end of the service. Failure to comply will result in a charge. The delivery in all three cases will be provided

iv. R199

v. free of charge.

vi. free of charge.

b. In the case of the option 6.a.iii above, ownership of the router will remain with RSAWEB for the duration of the RSAWEB MTN FIXED LTE contract. The service will continue a month-to-month basis after the initial fixed term until such a time the service is terminated by either party.

c. The risk of loss, damage or theft of the router will transfer to the Customer upon delivery of the equipment.

i. Customers who are on the router ret will be liable to pay the replacement value, at the time of loss or theft, of the equipment.

ii. In the event of theft or loss of a router and/or SIM card, the Customer has a statutory obligation to report such loss or theft to the South African Police Services immediately, and to request RSAWEB to suspend such SIM Card.

d. RSAWEB will only make use of equipment and hardware that has been approved by the Independent Communications Authority of South Africa (ICASA) and network approved by MTN SA to provide its RSAWEB MTN FIXED LTE services.

e. Customers may choose to make use of their own devices from the list of RSAWEB approved devices but may be subject to limited support as a result of limitations in compatibility with RSAWEB systems and the MTN SA mobile network configuration.

f. Where Customers elects to use their own equipment and devices, the Customer must maintain and operate compatible equipment and devices required to access the RSAWEB MTN FIXED LTE services. To that end, RSAWEB makes no warranties, either expressed or implied, regarding such Customer equipment.

g. Equipment supplied by RSAWEB carries a warranty for defects for a period of 12 (twelve) months.

h. The warranty only applies to manufacturer defects and not user-induced and/or negligent damage; or damage caused by liquid or moisture intrusion.

i. If equipment supplied by RSAWEB becomes defective:

i. the Customer must return the equipment to RSAWEB.

ii. RSAWEB will have the equipment repaired or replaced.

j. RSAWEB reserves the right to replace equipment with refurbished equipment.

k. Faulty SIM cards will be replaced at no charge within the first 12 (twelve) months.

l. RSAWEB will not perform any SIM-swaps

m. The Customer will be liable for repair or replacement cost to faulty equipment if the damage to the equipment is user-induced.

9. Billing and Payment

a. Subject to the conditions above being met, billing of the RSAWEB MTN FIXED LTE account will be triggered once the SIM card has been delivered.

b. RSAWEB will bill the Customer for monthly subscription charges in advance from the time the service has been delivered.

c. Where a RSAWEB MTN FIXED LTE Account is activated before the start of the next billing cycle, the Customer will be liable for pro-rated subscription and will be allocated a pro-rated volume of data.

d. The Customer will be billed in advance for any additional hardware and services, including Top-Up data purchases.

e. The Customer must pay amounts due into RSAWEB ’s bank account within 2 (two) business days of the invoice date.

f. If a Customer pays by debit order or other electronic means, his bank or third party is his agent. The Customers carries the risk of payment until RSAWEB receives payment into their account.

g. RSAWEB reserves the right to charge a debit order return fee of R12,50 (excluding VAT) for each unsuccessful debit order transactions.

h. Where 2 consecutive debit orders are unsuccessful, RSAWEB reserves the right to automatically change the payment method to cash and effectively terminate the debit order mandate.

i. Top-ups are allocated on a prepaid basis. Payments can be made via EFT or Credit card. Data will only be allocated once a positive balance is visible on the customers’ accounts/subscription.

10. Suspension and Migration Rules

a. RSAWEB reserves the right to suspend billing and provisioning of recurring data balances, with notice to the Customer, if RSAWEB has not received payment in full.

b. Where a Customer’s Account has been suspended, he will not have access to the internet unless there is a carry-over of data which has not expired.

c. A suspended RSAWEB MTN FIXED LTE Account may be reactivated subject to payment of the full outstanding amounts due.

d. A Customer may not request for his RSAWEB MTN FIXED LTE Account to be suspended whilst he is in a 24 (twenty-four) month contract as RSAWEB does not allow any kind of payment holiday arrangement.

e. RSAWEB MTN FIXED LTE Customers may migrate to other RSAWEB services like Fibre to the Home subject to the applicable FTTH price plan terms and conditions including the availability of a Fibre network coverage in the applicable area.

f. Data caps are non-transferable between carrier technologies, and customers who migrate between capped and uncapped FTTH price plans and RSAWEB MTN FIXED LTE price plans will forfeit all available data for the price plan migrated from.

11. Upgrade and Downgrade Rules

a. RSAWEB MTN FIXED LTE packages will not incur penalties or charges for upgrades or downgrades.

b. The Customer will need to notify RSAWEB in writing of upgrade or downgrade requests by the 16th of the month for the change to become effective from the following billing period, subject to changes in base subscription costs.

c. The subscriber shall retain any applicable carry-over data accumulation when upgrading or downgrading.

12. Relocation and Cancellation Rules

a. If a Customer changes their physical location from an area with MTN FIXED LTE coverage to another with MTN FIXED LTE coverage, RSAWEB will require an update of location in the register used for location locking on the network. Customers will be required to notify RSAWEB of the intention to move 30-days before moving, and RSAWEB will only allow the Customer to move a maximum of 4 (four) times in a one-year cycle.

b. Where a Customer changes location to an area that does not have MTN FIXED LTE coverage, he/she must cancel the contract. Cancellations are subject to cancellation charges as per their relevant package chosen.

c. The Customer may cancel RSAWEB MTN FIXED LTE at any time by giving RSAWEB notice of one calendar month. The notice must be communicated via e-mail to [email protected]

d. RSAWEB reserves the right to recover any outstanding amounts including amounts recoverable in respect of promotional value received within the clawback-period and the value of any equipment supplied, including lost or damaged equipment (replacement value at the time of cancellation).

13. Transfer and Change of Ownership

The RSAWEB MTN FIXED LTE Price Plan is not transferable

14. Service: Interruptions and Support

a. Due to the nature of the mobile network, RSAWEB makes no guarantees on service quality and availability.

b. RSAWEB will not be held responsible for a service being interrupted and/or failing due to an interruption in the network or any other reason.

c. The Customer is ultimately responsible for his/her use of the RSAWEB MTN FIXED LTE service from the activation of the services. Therefore, RSAWEB, will not be held liable for any loss or damage that results from the use of the services.

d. RSAWEB reserves the right, in its sole and absolute discretion, to terminate or suspend the Customers services or access to the network services where RSAWEB suspects abuse of its network, RSAWEB MTN FIXED LTE, any of its services, fraud, criminal activity or where the Customer’s participation is placing an unreasonable constraint on the MTN network which may impact the experience of other MTN Customers.

e. The RSAWEB contact centre is available 24/7 on 0874700000

f. Where a callout can be attributed to a fault caused by the Customer, the Customer will be charged a call-out fee.

15. Changes to the Service and, Terms and Conditions

a. RSAWEB reserves the right at any time to modify, suspend or discontinue the services, with notice, without liability to the Customer or any third party.

b. RSAWEB reserves the right from time to time to vary the charges of these services as may be deemed necessary in its discretion, with notice c. The Customer must visit RSAWEB www.rsaweb.co.za website regularly for notices, updates and/or changes to products and services.

c. As changes will be posted on the RSAWEB website, the Customers continued use of the products and/or services will be deemed acceptance of the amended rules.

16. Limitation of Liability

a. Subject to a fixed limit, RSAWEB only accepts liability for direct loss or damages suffered by the Customer, for which RSAWEB is responsible for in terms of the law, with the exception of loss or damages (direct or indirect) caused by:

i. RSAWEB ’s failure to supply or deliver equipment or services on the required date and/or time.

ii. The suspension, interruption or cancellation of RSAWEB MTN FIXED LTE through no negligent or failure by RSAWEB (and its representatives and agents).

iii. The legal suspension of the Customer’s RSAWEB MTN FIXED LTE.

b. Any acts or omissions by RSAWEB and its representatives or agents, that are beyond its control.

c. The Customer’s use of any equipment supplied to him by RSAWEB.

d. RSAWEB ’s cumulative maximum liability for all claims, actions. Demands and proceedings, irrespective of the cause, is limited to one month’s subscription payable in terms of the RSAWEB MTN FIXED LTE contract.

17. Complaints Handling Procedure

a. RSAWEB has a complaints resolution procedure that aims to address any dissatisfaction with its products and services.

b. Complaints can be communicated via email and on our social media pages.

c. RSAWEB will acknowledge your complaint within 48 hours and provide the Customer with a reference number.

d. RSAWEB will investigate and provide feedback on the complaint within 14 calendars days.

e. If the Customer is not satisfied with the resolution of the complaint, he/she has the right to refer the matter to:

i. The Internet Service Provider’s Association (ISPA) on [email protected]; or

ii. the Independent Communications Authority to South Africa (ICASA) on www.icasa.org.za.

 

STAND A CHANCE TO WIN
YOUR SHARE OF R73 000 IN GIVEAWAYS!

Order Fibre or Fixed LTE today to be automatically entered & stand a chance to win one of our amazing prizes!

PS5 & Xbox S

Order Fibre or Fixed LTE today to be automatically entered & stand a chance to win A 2020 Playstation 5 Digital or 2020 Xbox Series S.*

GOOGLE CHROMECAST

Order Fibre or Fixed LTE in live or pending areas and stand a chance to win one of 30 Google Chromecasts.*

MINI UPS

Order Fibre or Fixed LTE and stand a chance to win one of 10 mini UPS's.*

GAMING KEYBOARDS

Order Fibre or Fixed LTE in live or pending areas and stand a chance to win one of 10 Redragon gaming keyboards.*

VoIP PHONES & FREE LINE RENTAL

Order a VoIP services when placing your Fibre or Fixed LTE order in live or pending areas and stand a chance to win one of 5 corded VoIP Phones and 6 months free line rental.*

Terms and conditions apply.

GET THE BEST CUSTOMER SERVICE

At RSAWEB we pride ourselves on great customer service! Don't take our word for it, check out what some of our customers have to say.

"One of the best customer service experiences I've ever received."
Leletu K

"Patient and willing to help and go the extra mile. I would recommend them to anyone."
Grim R

"I will recommend RSAWEB to everyone in search of fibre."
Vanessa B

"Efficient, helpful, friendly, patient and completely service orientated!"
Linzi R

Black Friday Terms & Conditions

  • Black Friday 2020 Competition Terms & Conditions

    RSAWEB BLACK FRIDAY 2020 COMPETITION TERMS & CONDITIONS 

    1. Introduction

    1.1. Participation in this Competition is governed by these terms and conditions (the “Rules”).

    1.2. Participants are encouraged to review the Rules before entering into the Competition and acknowledge that they been given an appropriate opportunity to do so and that they understand and accept these Rules.

    1.3. This competition is operated by RSAWEB (Proprietary) Limited (the “Promoters”).

    1.4. Participation in the Competition constitutes acceptance of these Rules and Participants agree to abide by these Rules.

    2. By participating in this competition, entrants agree to these rules.

    2.1. The competition is operated by RSAWEB (Proprietary) Limited (“RSAWEB”), who reserves the right in its sole discretion and to the extent permitted by law, to amend these rules at any time.

    2.2. Participation in the competition constitutes acceptance of these rules and entrants agree to abide by these rules

    2.3. These rules shall be governed by and interpreted according to the laws of the Republic of South Africa.

    2.4. The competition is limited to residents of South Africa. In addition, the following people shall not be eligible to participate in this competition:

    2.4.1. Directors, members, partners, promotional and advertising agents, merchandisers, employees or consultants of RSAWEB and the organizers of the competition.

    2.4.2. People who are not legal residents and/or legal citizen of the Republic of South Africa

    2.4.3. Spouse, life partner, parent, child, brother, sister, business partner or associate of any of the persons specified above.

    2.4.4. Persons under the age of 18 years.

    2.5. The competition shall commence on the 20 November 2020 and will end on the 2 December 2020. No entries received after midnight on the 2 December 2020 will be considered.

    3. Mechanics

    3.1. Order any Fibre to the Home (FTTH) service in live and/or pending areas and be entered into the lucky draw competition to win of one of the prizes as per 4.1., except 4.1.3. and/or;

    3.2. Order any Fixed LTE service and be entered into the lucky draw competition to win of one of the prizes as per 4.1., except 4.1.3.

    3.3. Order any VoIP services when ordering FTTH and/or Fixed LTE and stand a chance to win one of five corded VoIP phones with 6 months free line rental, as per 4.1.3.

    3.4. Only new orders placed in fibre live areas and Fixed LTE areas will be eligible and entered into the lucky draw competition to stand a chance to win one of the gaming consoles.

    3.5. New orders placed in pending fibre or Fixed LTE areas will not be eligible to win one of the gaming consoles.

    3.6. Services must be ordered during the Black Friday promotion period 20 November 2020 – 2 December 2020. Please note that no other RSAWEB services are eligible for this promotion, other than those products mentioned above.

    3.7. The qualifying services are subject to availability of FTTH and Fixed LTE at the address where the service is to be installed and used.

    4. The Prizes

    4.1. There are a total of 57 prizes to be won during the promotional period:

    4.1.1. one PlayStation 5 Digital Edition console

    4.1.2. one Xbox Series S console

    4.1.3. five VoIP Phones (Yealink T21 E2 Corded IP Phone (power supply incl)) and 6 months line rental, subject to the purchase of VoIP services when placing an FTTH or Fixed LTE order. Cost of call charges and the cost of number porting will be for the account of the customer. Per-minute call charges and the cost of number porting is excluded from this prize. This prize only includes the physical handset and line rental fee for six months.

    4.1.4. 10 Mini Uninterruptible Power Supply device

    4.1.5. 30 Google Chromecasts

    4.1.6. 10 Redragon Gaming combo sets

    4.2. The prizes will be awarded after the promotion period ends on 2 December 2020.

    4.3. Prize Winner Allocation:

    4.3.1. The promoter or their agents will endeavour to contact the prize winners on the cellular number or email address used to enter the competition when placing their FTTH or Fixed LTE service. If, however, they cannot be reached after three attempts made within three working days of the promoter trying to contact them, the prize will be forfeited, and another winner will be selected in accordance with the competition rules via a random draw. Winners must provide a valid delivery address, failure to provide an accurate delivery address which results in the prize being delivered to an incorrect location is not for the promoter to resolve and will not be considered as grounds for dispute.

    4.3.2. Potential winners must produce a valid service invoice and/or contract in order to be confirmed as a winner. Being contacted by the organiser is not confirmation that the consumer has won. Failure to produce a valid service invoice and/or contract will result in the consumer forfeiting the prize.

    4.3.3. At the time that a potential prize winner is identified and contacted he/she may be requested to submit certain documents i.e. a copy of his/her ID document and their valid service invoice and/or contract.

    To participate in this competition entrants must adhere to the following:

    5. Prize Winner Allocation

    5.1. The promoter or their agents will endeavour to contact the prize winners on the cellular number or email address used to enter the competition when placing their FTTH or Fixed LTE service. If, however, they cannot be reached after three attempts made within three working days of the promoter trying to contact them, the prize will be forfeited, and another winner will be selected in accordance with the competition rules via a random draw. Winners must provide a valid delivery address, failure to provide an accurate delivery address which results in the prize being delivered to an incorrect location is not for the promoter to resolve and will not be considered as grounds for dispute.

    5.2. Potential winners must produce a valid service invoice and/or contract in order to be confirmed as a winner. Being contacted by the organiser is not confirmation that the consumer has won. Failure to produce a valid service invoice and/or contract will result in the consumer forfeiting the prize.

    5.3. At the time that a potential prize winner is identified and contacted he/she may be requested to submit certain documents i.e. a copy of his/her ID document and their valid service invoice and/or contract detailing the purchase of the service where the purchase date is on or before the date of the entry.

    5.4. Consumers may not enter the promotion on behalf of other individuals. The individual deemed as the entrant and potential winner is the contracted customer for the service ordered to enter the promotion.

    5.5. Consumers who are under the age of 18 at the time of entry are not eligible to win any of the available prizes.

    6. General

    6.1. Should a consumer already have placed an order for FTTH or Fixed LTE service prior to the Black Friday promotional period, they will not allowed to cancel their existing order and place a new order in order to enter the competition.

    6.2. The results of the draws are final, and no correspondence will be entered into.

    6.3. RSAWEB may require the winner to complete and submit an information disclosure agreement to enable RSAWEB to ensure compliance with these rules. Should the winner be found to have not complied with these rules, he/she will automatically be disqualified, and the prize will be forfeited. Winners may also be required to sign acceptance of prizes and indemnity documents

    6.4. Winners may be requested to provide proof of repeat orders if their entry volumes are seen to be excessive in amount, throughout the promotional period, as per the promoter’s discretion, as it is assumed that each entry is associated with a new service order.

    6.5. The prize is not transferable, and no substitution or cash redemption of prizes is permitted, the prize will not be handed/awarded to a third party, but only to the verified prize winner.

    6.6. The winner will accept the prize as is, at their own risk.

    6.7. RSAWEB reserves the right, at its sole discretion, to substitute the prize with any other prize of comparable or greater commercial value for whatever reason.

    6.8. The winner or participants may be required to take part in publicity campaigns for broadcast or publishing purposes. Winners or participants shall at all times be entitled to decline the above request. Winners or participants that take part in any publicity will not be entitled to any payment or other remuneration for such publicity or otherwise. All publicity and other materials will be the sole property of the promoter.

    6.9. By entering this competition, you authorise RSAWEB and the promoter, to collect, store and use (not share) personal information of entrants for communication or statistical purposes. You are entitled to decline any marketing communication emailing us on [email protected] or by calling us on 087 470 0000. Any personal data submitted by you will be used solely in accordance with current South African data protection legislation and the RSAWEB privacy policy.

    6.10. The promoter and its agencies have the right to reject any participant suspected of fraudulent behaviours.

    6.11. All participants and winners indemnify the Promoter, its associated companies (directors, officers and employees) and agents, against any/all claims for any accident, injury, harm, death, damages, costs and/or loss, whether direct, indirect, consequential or otherwise, arising from any cause whatsoever connected to or arising from their participation in any way in this competition and the redemption of any prizes.

    6.12. The promoter and its agencies reserve the right to correct any errors or omissions. These terms and conditions may be updated at any time as per the promoter’s discretion and will supersede any errors or omissions on any publicly communicated documentation or marketing material.

    6.13. The organizers of the competition reserve the right to cancel or postpone the competition at any time.

    6.14. For further information or enquiries please email [email protected] or call us on 087 470 0000.

  • Black Friday 2020 Promotion Terms & Conditions

    BLACK FRIDAY 2020 PROMOTION TERMS & CONDITIONS

    These terms and conditions are subject to change by RSAWEB Pty LTD. 

    Black Friday Fixed LTE Promotion

    The first one hundred (100) customers who sign up on 100GB, 200GB and 500GB MTN Fixed LTE SIM only packages will receive a free router. This promotional offer does not apply to 10GB and 50GB SIM only orders.  If a client cancels within 12 months of the Fixed LTE service going live, they are liable to pay back the cost of the router, R2450. This offer is only valid in Fixed LTE live areas, during the Black Friday promotional period valid until 2 December 2020. ALL ORDERS ARE FOR NEW ORDERS ONLY, CUSTOMERS CANNOT CANCEL AND REAPPLY FOR THE SPECIALS DURING BLACK FRIDAY

    Black Friday Live Areas Promotion

    All customers who sign up on Openserve, MFN and Link Africa before 2 December 2020 will receive one month free if they sign up within a live fibre area. This offer is only applicable to all Openserve and MFN live areas and specific live Link Africa areas that are live when signing up during the Black Friday promotion period. The zero-rated billing (free month) will not include the pro-rata portion of the first month but the second whole month will be zero-rated. If a client cancels within 12 months of the fibre service going live, they are liable to pay back the cost of the free router, free month and setup fees they have received.  ALL ORDERS ARE FOR NEW ORDERS ONLY, CUSTOMERS CANNOT CANCEL AND REAPPLY FOR THE SPECIALS DURING BLACK FRIDAY.
    LINK AFRICA specific areas KZN: Amanzimtoti | Durban North |Lower Umhlanga | Musgrave SDUs | Simbithi North Coast | Victoria Country Club || WC: Fish Hoek

    Black Friday Pending Areas Promotion

    All customers who sign up for FTTH on any Fibre Network Operator before 2 December 2020 will receive one month free and zero-rated setup fees (installation and connection fees) if they sign up within a pending (work in progress) fibre area. PLEASE NOTE: Orders placed in Vuma fibre pending areas will only receive zero-rated set up fees. This offer is only applicable to areas with that in pending status (coming soon) when signing up during the Black Friday promotion period. The zero-rated billing (free month) will not include the pro-rata portion of the first month but the second whole month will be zero-rated. If a client cancels within 12 months of the fibre service going live, they are liable to pay back the cost of the free router, free month and setup fees they have received.  ALL ORDERS ARE FOR NEW ORDERS ONLY, CUSTOMERS CANNOT CANCEL AND REAPPLY FOR THE SPECIALS DURING BLACK FRIDAY.

    Black Friday ADSL Switch to Octotel Fibre Promotion

    All customers who sign up on Octotel FTTH service before 2 December 2020 will receive one month free when switching from ADSL (with any ISP) to an Octotel Fibre service with RSAWEB. This offer is only applicable to orders placed on Octotel network in fibre live areas and areas in pending fibre status (coming soon) when signing up before 2 December 2020. To qualify for the one-month free promotion, the customer must be signing up on Octotel Fibre with RSAWEB and provide their latest ADSL invoice from their existing ISP, not older that one month. Failure to provide the latest ADSL bill upon signing up will forfeit the one month free. When using this promotion, the address on the ADSL invoice must be the same as the address where the order for the fibre service is placed. The invoice should also be in the person’s name who is signing up. Should the name and/or addresses be different, the customer will forfeit the promotional offer of one month free. The zero-rated billing (free month) will not include the pro-rata portion of the first month but the second whole month will be zero-rated. If a client cancels within 12 months of the fibre service going live, they are liable to pay back the cost of the free router, free month and setup fees they have received. ALL ORDERS ARE FOR NEW ORDERS ONLY, CUSTOMERS CANNOT CANCEL AND REAPPLY FOR THE SPECIALS DURING BLACK FRIDAY.

    Black Friday Switch to Frogfoot Fibre Promotion

    All customers who sign up on Frogfoot FTTH service before 2 December 2020 will receive one month free when switching from their existing Fibre provider and ISP to a Frogfoot Fibre service with RSAWEB. This offer is only applicable to orders placed on the Frogfoot network in fibre live areas when signing up before 2 December 2020. To qualify for the one-month free promotion, the customer must be signing up on Frogfoot Fibre with RSAWEB and provide their latest fibre invoice from their existing ISP, not older that one month. Failure to provide the latest fibre bill upon signing up will forfeit the one month free. When using this promotion, the address on the existing fibre invoice must be the same as the address where the order for the fibre service is placed. The invoice should also be in the person’s name who is signing up. Should the name and/or addresses be different, the customer will forfeit the promotional offer of one month free. The zero-rated billing (free month) will not include the pro-rata portion of the first month but the second whole month will be zero-rated. If a client cancels within 12 months of the fibre service going live they are liable to pay back the cost of the free router, free month and setup fees they have received. This offer is only open to new customers to Frogfoot and RSAWEB, the promotion is only valid when switching from an existing ISP and fibre network provider that is not RSAWEB and not Frogfoot, respectively. ALL ORDERS ARE FOR NEW ORDERS ONLY, CUSTOMERS CANNOT CANCEL AND REAPPLY FOR THE SPECIALS DURING BLACK FRIDAY.

    Black Friday Switch to Vuma Fibre Promotion

    All new customers who sign up on Vuma FTTH service before 2 December 2020 will receive zero-rated setup fees (installation and connection fees) or switching from an existing internet service (any ISP and any Fibre Network provider, except for Vuma) to a Vuma Fibre service with RSAWEB. Customers with an existing Vuma fibre installation or service are excluded from this promotion. This offer is only applicable to orders placed on the Vuma network in specific fibre live areas when signing up before 2 December 2020. The areas can be viewed in the Black Friday Terms and conditions on the RSAWEB. The zero-rated billing (no connection and installation fees) will not be included in the pro-rata portion of the first month. If a client cancels within 12 months of the fibre service going live they are liable to pay back the cost of the free router and setup fees they have received. Should a customer place an order using this promotion and they have an existing Vuma fibre service or installation they will forfeit the zero-rated installation fees and will be liable to pay the required connection fee. ALL ORDERS ARE FOR NEW ORDERS ONLY, CUSTOMERS CANNOT CANCEL AND REAPPLY FOR THE SPECIALS DURING BLACK FRIDAY.

    The Vuma Fibre Promotion only applies to these specific live areas. 

    city_name fibrehood_name name
    Cape Town Tamboerskloof
    TAMBOERSKLOOF
    Johannesburg Athol ILLOVO
    Cape Town Wellway, D’urbanvale & Schoongezight WELLWAY
    Cape Town The Crest, Durmonte & Goedemoed THE_CREST
    Cape Town Aurora, Racecourse & Altydegedacht AURORA
    Cape Town Protea Valley & Van Riebeeckshof
    PROTEA_VALLEY
    Bloemfontein (VV) Universitas
    UNIVERSITAS_PHASE_1
    Cape Town Welgelegen 1, 2 & 3
    WELGELEGEN
    Cape Town Valmary Park, Sonstraal & Vygeboom VALMARY
    Durban Sunningdale
    SUNNINGDALE
    Durban Berea West
    BEREA_WEST
    Durban Athlone ATHLONE
    Durban Mount Edgecombe
    MOUNT_EDGECOMBE
    Durban Durban North
    DURBAN_NORTH
    Durban Seaward
    SEAWARD_ESTATE
    Johannesburg Berario BERARIO
    Sandton (VV) Beverley
    THE_WILLIAM
    Durban Kloof KLOOF
    Durban Mount Edgecombe GUMTREE
    Sandton (VV) Beverley
    SUNSET_BOULEVARD_SANDTON
    Sandton (VV) Beverley
    TEQUILA_SUNRISE
    Sandton (VV) Beverley MONTEGO
    Sandton (VV) Beverley MONTEGO
    Johannesburg Blackheath
    BLACKHEATH
    Johannesburg Blairgowrie
    BLAIRGOWRIE
    Alberton (VV) Brackenhurst
    BRACKENHURST_PHASE_4
    Alberton (VV) Brackenhurst
    BRACKENHURST_PHASE_1
    Alberton (VV) Brackenhurst
    BRACKENHURST_PHASE_2
    Alberton (VV) Brackenhurst
    BRACKENHURST_PHASE_5
    Alberton (VV) Brackenhurst
    BRACKEN_WOODS
    Alberton (VV) Brackenhurst
    BRACKENBERG_VILLAS
    Alberton (VV) Brackenhurst
    CARIBBEAN_CLOSE
    Alberton (VV) Brackenhurst
    JACANA_MEWS
    Alberton (VV) Brackenhurst TAURUS
    Alberton (VV) Brackenhurst
    BRACKEN_HEATH
    Alberton (VV) Brackenhurst
    BRACKEN_MEWS
    Alberton (VV) Brackenhurst
    BRACKEN_MANOR
    Alberton (VV) Brackenhurst
    POPLAR_GROVE
    Alberton (VV) Brackenhurst
    FRANCOLIN_MEWS
    Alberton (VV) Brackenhurst
    HARRIER_MEWS
    Alberton (VV) Brackenhurst
    TURACO_MEWS
    Alberton (VV) Brackenhurst THE_OAKS
    Johannesburg Bryanston East Sector 3 BRYANSTON
    Johannesburg Bryanston East Sector 3 BRYANSTON
    Johannesburg Bryanston East Sector 3 BRYANSTON
    Johannesburg Bryanston East Sector 3 BRYANSTON
    Johannesburg Bryanston East Sector 3 BRYANSTON
    Johannesburg Bryanston East Sector 3 BRYANSTON
    Johannesburg Bryanston East Sector 3 BRYANSTON
    Johannesburg Bryanston East Sector 3 BRYANSTON
    Johannesburg Bryanston East Sector 3 BRYANSTON
    Johannesburg Bryanston East Sector 3 BRYANSTON
    Johannesburg Bryanston South
    BRYANSTON_SOUTH
    Johannesburg Constantia Kloof
    CONSTANTIA_KLOOF
    Johannesburg Craighall Park
    CRAIGHALL_PARK
    Johannesburg Cresta, Aldara Park & Darrenwood
    CRESTA_ALDARAPARK_DARRENWOOD
    Johannesburg Fairland FAIRLAND
    Ekurhuleni Farrarmere
    FARRARMERE
    Ekurhuleni Farrarmere
    FARRARMERE
    Ekurhuleni Farrarmere
    FARRARMERE
    Ekurhuleni Farrarmere
    FARRARMERE
    Ekurhuleni Farrarmere
    FARRARMERE
    Ekurhuleni Farrarmere
    FARRARMERE
    Bloemfontein (VV) Universitas
    UNIVERSITAS_PHASE_3
    Bloemfontein (VV) Universitas
    UNIVERSITAS_PHASE_6
    Port Elizabeth (VV) Mount Croix
    MOUNT_CROIX
    Johannesburg Ferndale FERNDALE
    Johannesburg Ferndale FERNDALE
    Johannesburg Fountainebleau, Moret & Ruiterhof
    FONTAINEBLEAU_MORET_RUITERHOF
    Port Elizabeth (VV) Broadwood
    BROADWOOD
    East London (VV) Bonza Bay BONZA_BAY
    Johannesburg Franklin Roosevelt Park
    FRANKLIN_ROOSEVELT_PARK
    Johannesburg Franklin Roosevelt Park
    FRANKLIN_ROOSEVELT_PARK
    Port Elizabeth (VV) Newton Park
    NEWTON_PARK_PHASE_1
    Port Elizabeth (VV) Mount Pleasant
    MOUNT_PLEASANT
    Port Elizabeth (VV) Newton Park
    NEWTON_PARK_PHASE_1
    Port Elizabeth (VV) Walmer Heights
    WALMER_HEIGHTS
    Port Elizabeth (VV) Newton Park
    NEWTON_PARK_PHASE_2
    East London (VV) Chiselhurst
    CHISELHURST
    Port Elizabeth (VV) Humewood HUMEWOOD
    East London (VV) Abbotsford
    ABBOTSFORD
    Johannesburg Gallo Manor
    GALLO_MANOR
    Johannesburg Gallo Manor
    GALLO_MANOR
    Johannesburg Glenhazel
    GLEN_HAZEL
    Johannesburg Hurlingham
    HURLINGHAM
    Bloemfontein (VV) Dan Pienaar
    DAN_PIENAAR
    East London (VV) Beacon Bay
    BEACONHURST
    Port Elizabeth (VV) Lovemore Heights
    LOVEMORE_HEIGHTS
    Johannesburg Illovo Wedge
    ILLOVO_WEDGE
    Bloemfontein (VV) Universitas
    UNIVERSITAS_PHASE_2
    Bloemfontein (VV) Universitas
    UNIVERSITAS_PHASE_9
    Bloemfontein (VV) Universitas
    UNIVERSITAS_PHASE_5
    Bloemfontein (VV) Universitas
    UNIVERSITAS_PHASE_10
    Bloemfontein (VV) Universitas
    UNIVERSITAS_PHASE_7
    Bloemfontein (VV) Universitas
    UNIVERSITAS_PHASE_4
    Johannesburg Jukskei Park
    JUKSKEI_PARK
    Bloemfontein (VV) Universitas
    UNIVERSITAS_PHASE_8
    Johannesburg Killarney KILLARNEY
    Johannesburg Little Falls
    LITTLE_FALLS
    Johannesburg Malanshof
    MALANSHOF
    Johannesburg Melrose
    MELROSE_BIRDHAVEN
    Johannesburg Melrose
    MELROSE_BIRDHAVEN
    Ekurhuleni Morehill MOREHILL
    Ekurhuleni Morehill MOREHILL
    Cape Town Crawford CRAWFORD
    Johannesburg Morningside North
    MORNINGSIDE_NORTH
    Cape Town The Crest, Durmonte & Goedemoed DURMONT
    Johannesburg Morningside North
    MORNINGSIDE_NORTH
    Durban Upper Umhlanga THE_ZONE
    Johannesburg Morningside North
    MORNINGSIDE_NORTH
    Johannesburg Morningside North
    MORNINGSIDE_NORTH
    Johannesburg NORA NORA
    Johannesburg NORA NORA
    Johannesburg Northcliff Zone 2 NORTHCLIFF
    Johannesburg Northcliff Zone 2 NORTHCLIFF
    Durban Mount Edgecombe
    WESTMOUNT
    Durban Mount Edgecombe
    EDGEMOUNT
    Durban Mount Edgecombe
    PALM_SPRINGS
    Durban Upper Umhlanga
    ALDROVANDE_PALACE
    Durban Upper Umhlanga
    UPPER_UMHLANGA
    Durban Prestondale
    PRESTONDALE
    Johannesburg Northcliff Zone 2 NORTHCLIFF
    Johannesburg Northcliff Zone 2 NORTHCLIFF
    Johannesburg Northcliff Zone 2 NORTHCLIFF
    Johannesburg Northcliff Zone 2 NORTHCLIFF
    Ekurhuleni Northmead
    NORTHMEAD
    Ekurhuleni Northmead
    NORTHMEAD
    Ekurhuleni Northmead
    NORTHMEAD
    Ekurhuleni Northmead
    NORTHMEAD
    Johannesburg Olivedale OLIVEDALE
    Johannesburg Olivedale OLIVEDALE
    Port Elizabeth (VV) Springfield
    SPRINGFIELD
    Johannesburg Orange Grove
    ORANGE_GROVE
    Port Elizabeth (VV) Overbaakens
    OVERBAAKENS
    Port Elizabeth (VV) Mill Park MILL_PARK
    Westville (VV) Dawncliffe
    DAWNCLIFFE_PHASE_2
    East London (VV) Cambridge CABRIDGE
    Johannesburg Parkhurst PARKHURST
    East London (VV) Dorchester Heights
    DORCHESTER_HEIGHTS
    East London (VV) Nahoon Valley
    NAHOON_VALLEY_PARK
    Johannesburg Parktown North
    PARKTOWN_NORTH
    Johannesburg Petervale PETERVALE
    Durban Somerset Park
    SOMERSET_PARK
    Durban Upper Umhlanga
    PLATINUM_TOWERS
    Johannesburg Randpark RANDPARK
    Durban Glen Hills GLEN_HILLS
    Durban Mount Edgecombe HORIZON
    Johannesburg Randpark Ridge
    RANDPARK_RIDGE_SECTOR_3
    Johannesburg Randpark Ridge Sector 1
    RANDPARK_RIDGE_SECTOR_1
    Johannesburg Randpark Ridge Sector 2
    RANDPARK_RIDGE_SECTOR_2
    Johannesburg Rivonia RIVONIA
    Cape Town Plumstead South PLUMSTEAD
    Cape Town Plumstead South PLUMSTEAD
    Johannesburg Robin Hills
    ROBIN_HILLS
    Ekurhuleni Rynfield RYNFIELD
    Ekurhuleni Rynfield RYNFIELD
    Ekurhuleni Rynfield RYNFIELD
    Ekurhuleni Rynfield RYNFIELD
    Ekurhuleni Rynfield RYNFIELD
    Ekurhuleni Rynfield RYNFIELD
    Johannesburg Sandown
    MORNINGSIDE_EAST
    Johannesburg Sandown SANDOWN
    Johannesburg Savoy Waverley WAVERLEY
    Johannesburg Saxonwold
    SAXONWOLD
    Johannesburg Sundowner
    SUNDOWNER
    Johannesburg Vorna Valley
    VORNA_VALLEY
    Johannesburg Vorna Valley
    VORNA_VALLEY
    Port Elizabeth (VV) Summerstrand
    SUMMERSTRAND_PHASE_1
    Port Elizabeth (VV) Summerstrand
    SUMMERSTRAND_PHASE_2
    Johannesburg Vorna Valley
    VORNA_VALLEY
    Johannesburg Vorna Valley
    VORNA_VALLEY
    Port Elizabeth (VV) Summerstrand
    SUMMERSTRAND_PHASE_3
    Johannesburg Vorna Valley
    VORNA_VALLEY
    Johannesburg Vorna Valley
    VORNA_VALLEY
    Johannesburg Vorna Valley
    VORNA_VALLEY
    Johannesburg Weltevreden Park-Panorama
    WELTEVREDENPARK_PANORAMA
    Johannesburg Weltevreden Park-Welridge
    WELTEVREDENPARK_WELVIEW
    Johannesburg Weltevreden Park-Welridge
    WELTEVREDENPARK_WELRIDGE
    Westville (VV) Grayleigh
    GRAYLEIGH_PHASE_2
    Westville (VV) Grayleigh
    GRAYLEIGH_PHASE_1
    Johannesburg Weltevreden Park-Welridge
    WELTEVREDENPARK_WELVIEW
    Westville (VV) Dawncliffe
    DAWNCLIFFE_PHASE_1
    Westville (VV) Dawncliffe
    DAWNCLIFFE_PHASE_3

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RSAWEB is operational during the lockdown. We currently have a high volume of tickets, please bear with us while we answer your queries as quickly as possible. We thank you for your patience. For information regarding COVID-19 in South Africa, please visit www.sacoronavirus.co.za