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Terms and Conditions

COVID-19 Disclaimer

RSAWEB and its telecommunications partners have been identified as an essential service provider and will be operational during the lockdown.
During the lockdown period and foreseeable future, all new and pending orders are being processed as normal however, installation dates may be subject to change due to delays as a result of the COVID-19 lockdown restrictions.
At this point in time, only critical installations for business and services are likely to be prioritised. Please note, during the lockdown period, onsite support is limited: only issues deemed as critical will be considered for onsite support. 
We are working closely with the Fibre operators to come to a conclusion on this matter and will provide you with further information on this topic as soon as it is made available to us.

 

Black Friday Switch to Frogfoot & RSAWEB 2020
All customers who sign up on Frogfoot FTTH service before 2 December 2020 will receive one month free when switching from their existing Fibre provider and ISP to a Frogfoot Fibre service with RSAWEB. This offer is only applicable to orders placed on the Frogfoot network in fibre live areas when signing up before 2 December 2020. To qualify for the one-month free promotion, the customer must be signing up on Frogfoot Fibre with RSAWEB and provide their latest fibre invoice from their existing ISP, not older that one month. Failure to provide the latest fibre bill upon signing up will forfeit the one month free. When using this promotion, the address on the existing fibre invoice must be the same as the address where the order for the fibre service is placed. The invoice should also be in the person’s name who is signing up. Should the name and/or addresses be different, the customer will forfeit the promotional offer of one month free. The zero-rated billing (free month) will not include the pro-rata portion of the first month but the second whole month will be zero-rated. If a client cancels within 12 months of the fibre service going live they are liable to pay back the cost of the free router, free month and setup fees they have received. This offer is only open to new customers to Frogfoot and RSAWEB, the promotion is only valid when switching from an existing ISP and fibre network provider that is not RSAWEB and not Frogfoot, respectively. ALL ORDERS ARE FOR NEW ORDERS ONLY, CUSTOMERS CANNOT CANCEL AND REAPPLY FOR THE SPECIALS DURING BLACK FRIDAY.

Black Friday Pending Areas Promotion

All customers who sign up for FTTH on any Fibre Network Operator before 2 December 2020 will receive one month free and zero-rated setup fees (installation and connection fees) if they sign up within a pending (work in progress) fibre area. PLEASE NOTE: Orders placed in Vuma fibre pending areas will only receive zero-rated setup fees. This offer is only applicable to areas with that in pending status (coming soon) when signing up during the Black Friday promotion period. The zero-rated billing (free month) will not include the pro-rata portion of the first month but the second whole month will be zero-rated. If a client cancels within 12 months of the fibre service going live, they are liable to pay back the cost of the free router, free month and setup fees they have received.  ALL ORDERS ARE FOR NEW ORDERS ONLY, CUSTOMERS CANNOT CANCEL AND REAPPLY FOR THE SPECIALS DURING BLACK FRIDAY.

Frogfoot Double The Speed Promotion
Double your speed when signing up with Frogfoot in Live areas only. This applies to all existing customers, customers awaiting installation, and new orders. Applicable to live areas only. This promotion is not available in Port Elizabeth, East London, Uitenhage, George, and Mossel Bay due to network capacity in these regions. 1Gbps packages do not qualify for an upgrade, on this offer.

If you cancel your fibre internet services with RSAWEB within 12 months of the service going live, you are liable to pay back the value of the promotional discount and/offer received when signing up with RSAWEB.

General Terms
All packages are for residential signups only. Businesses, unfortunately, cannot sign up for these packages.
We commit to keeping our coverage data as accurate as possible, but we are reliant on the maps that are given to us by the Fibre Network Operators which could result in slight inaccuracies at times.
Installation fees and line rental fees are prescribed by the Fibre Network Operators (FNO). Pricing can change if mandated by the FNO, RSAWEB will always provide 1 (one) months’ notice to advise of any price changes.

Installation Time
The standard installation time for Frogfoot is about 2-4 weeks, for live buildings in live areas. Installation times are not guaranteed.

Set-Up Fees
RSAWEB Covers this fee on your behalf if you cancel or are suspended due to non-payment this fee will be clawed back. The installation fee covers the first 30 meters, Frogfoot then charges you R180-R220 per meter thereafter (They will first quote you, and only upon acceptance of quotation will they proceed with the work). The 30 metres is only if you require trenching in your property and this is 30 metres birds-eye-view irrelevant of the route taken.

Cancellation Fees
If you cancel within 12 months of going live, you are liable to pay the R1 725 set up fee. One calendar month notice period is needed for the cancellation of your services. Please note you are responsible for cancelling your existing services such as ADSL or fibre with another provider (if applicable) when signing up with RSAWEB. All cancellations must go to [email protected] to be processed. You will receive a cancellation form to complete accepting any relevant T’s and C’s, cancellations will be accepted upon completion of this process.

Moving Your Fibre Service
Moving home is treated as a cancellation as your ONT cannot be moved and is fixed to the premises. Should the next tenant take over your service, we will transfer the service at no cost to you. Contact [email protected] if this is the case. If you have been an RSAWEB client for less than your contract term and resume your service at your new home, you will not pay a cancellation fee and the remainder of your previous contract will be added to your new contract. If the provider considers moving an ONT box or fibre line for any reason as a re-installation, a fee of R1725 will be charged.

Free 1 Hour On-site Support
Please note, during the lockdown period, onsite support is limited. Only issues deemed as critical will be considered for onsite support. Onsite support for critical issues is at the sole discretion of RSAWEB and only available in Cape Town and Johannesburg areas. For remote support please contact us on 087 4700 000 or email [email protected]

Referral Program
You can only refer up to 5 friends. You only receive your credit when your friends sign up and get connected. The referral program is only applicable for Fibre to the Home Referrals

If you cancel your fibre internet services with RSAWEB within 12 months of the service going live, you are liable to pay back the value of the promotional discount and/offer received when signing up with RSAWEB.

1GB FREE MTN SIM
1 GB free data does not roll over to the next month, but you can top this up on MYRSAWEB or by logging a ticket by emailing [email protected]

GENERAL TERMS AND CONDITIONS

1. DEFINITIONS

These definitions shall apply equally to all documents which form part of the Agreement:

1.1. “Acceptance Date” means the date on which the Customer accepted the Agreement and this may include acceptance in writing, telephonically or electronically, such electronic acceptance includes clicking “I agree” on a web page or on your mobile device;

1.2. “Agreement” means:

1.2.1. these Terms and Conditions;

1.2.2. the FTTH Terms and Conditions;

1.2.3. the AUP;

1.2.4. the FUP;

1.2.5. the Application Form completed by the Customer in order to contract for the Services and Products with RSAWEB; and

1.2.6. any addendum concluded by RSAWEB and the Customer.

1.3. “Application Form” means the documents, including in an electronic form, on which the Customer, amongst other things, applied for the provision of the Services and Products by RSAWEB;

1.4. “AUP” means RSAWEB’s Acceptable Usage Policy which shall form part of this Agreement and which policy the Customer agrees to adhere to;

1.5. “Business Days” means any day other than a Saturday, Sunday or a public holiday officially recognised as such in the Republic of South Africa;

1.6. “CPA” means the Consumer Protection Act, 68 of 2008;

1.7. “Customer” means the person referred to as such on the Application Form and who utilises or has applied to utilise RSAWEB’s Services and Products and who is bound to the Agreement;

1.8. “Effective Date” means the date on which RSAWEB gives the Customer access to and/or enables the Customer to use the Services and Products;

1.9. “Equipment” means any device, equipment or hardware used to access the Services and Products or used in conjunction with the Services and Products and which shall include the router;

1.10. “FNO” means a fibre network operator who, amongst other things, builds and owns the physical infrastructure that is used to deliver fibre;

1.11. “FTTH” means fibre to the home;

1.12. “FTTH Terms and Conditions” means the terms and conditions which are applicable to the Customer’s use of the FTTH;

1.13. “FUP” means RSAWEB’s Fair Usage Policy which shall form part of this Agreement and which policy the Customer agrees to adhere to;

1.14. “Installation Fee” means the fee payable for installing the FTTH line and which fee will differentiate between the specific FNOs;

1.15. “Intellectual Property Rights” means patents, registered designs, trademarks (whether registered or otherwise), copyright, trade secret rights, database rights, design rights, service marks and other intellectual property rights;

1.16. “ISP” means Internet Service Provider;

1.17. “Juristic Person” means a company, close corporation, a body corporate, partnership, association or trust;

1.18. “Malicious Code” means anything that contains any computer software routine or code intended to:

1.18.1. allow unauthorised access or use of a computer system by any party;

1.18.2. disable, damage, erase, disrupt or impair the normal operation of a computer system;

1.18.3. and includes any back door, time bomb, trojan horse, worm, drop dead device or computer virus.

1.19. “Parties” means RSAWEB and the Customer collectively and “Party” shall mean either of them as the context may dictate;

1.20. “RICA” means the Regulation of Interception of Communications and Provision of Communication Related Information Act, 70 of 2002;

1.21. “Router Fee” means the fee payable for the FTTH router;

1.22. “RSAWEB” means RSAWEB (Pty) Ltd, a private company registered as such in South Africa;

1.23. “RSAWEB’s System” means equipment operated together as a system by RSAWEB to provide any Services and Products, including, without limitation, servers, peripherals, routers, switches, cables, software, databases, generators;

1.24. “Services and Products” means the provision of internet services, information technology services and any other products or services related thereto, provided by RSAWEB to the Customer and as specifically applied for by the Customer on the Application Form;

1.25. “Service Fee” means the amount payable by the Customer to RSAWEB for the Services and Products;

1.26. “Terms and Conditions” means these General Terms and Conditions as stipulated herein;

1.27. “Uncontrollable Event” means, inter alia, any fire, flood, earthquake, elements of nature or acts of God, riots, civil disorder or any other cause beyond the reasonable control of RSAWEB including the termination or suspension of a service or product provided by an FNO and / or a third party supplier, that may result in a delay or a failure to provide any Services and Products;

1.28. “VAT” means value-added tax charged in terms of the VAT Act;

1.29. “VAT Act” means the Value-Added Tax Act, 89 of 1991.

2. CONSUMER PROTECTION ACT, 68 OF 2008

2.1. To the extent that there is any inconsistency between the Agreement and the CPA, the CPA shall take precedence.

3. DURATION

3.1. The provisions of the Agreement shall be effective from the Acceptance Date and shall endure indefinitely until it is cancelled in terms of the Agreement. RSAWEB will provide the Customer with access to the Services and Products from the Effective Date.

3.2. The Customer is solely responsible for ensuring that their choice of the Services and Products conforms to their requirements or desired outcome. RSAWEB will not be liable should the Customer select the incorrect Services and Products.

3.3. The Parties agree that, in the event that RSAWEB is unable to activate the Services and Products which the Customer has applied for within 30 (thirty) days of the Acceptance Date (or such extended period as RSAWEB may advise) due to an Uncontrollable Event, the Agreement will automatically terminate and neither Party shall have any liability to the other as a result of the termination.

3.4. Should the Agreement be for a fixed term (such fixed-term having been selected by the Customer as a contract option, namely, either 1 (one) month, 12 (twelve) months or 24 (twenty-four) months from the Effective Date (either of these periods hereinafter referred to as “the Initial Period”):

3.4.1. and should the Customer be a natural person,

3.4.1.1. the Customer may:

3.4.1.1.1. cancel the Agreement on the expiry of the Initial Period and, in order to do this, shall provide RSAWEB with one calendar month’s notice by logging a support ticket by emailing [email protected]; or

3.4.1.1.2. on at least 20 (twenty) Business Days written notice to RSAWEB at any time prior to the expiry of the Initial Period by emailing [email protected];

3.4.1.1.3. alternatively, should the Agreement not be cancelled as per clauses 3.4.1.1.1 or 3.4.1.1.2 above, it will automatically continue on a monthly basis and will be terminable by either RSAWEB or the Customer on a calendar month’s written notice to the other Party.

3.4.1.2. RSAWEB may:

3.4.1.2.1. should the Customer have materially breached the Agreement, terminate the Agreement if the Customer fails to rectify the breach after 20 (twenty) Business Days’ notice from RSAWEB calling upon the Customer to rectify its breach;

3.4.2. and should the Customer be a Juristic Person, the Customer may:

3.4.2.1. not cancel the Agreement during the Initial Period other than due to a material unremedied breach committed by RSAWEB; or

3.4.2.2. cancel the Agreement on the expiry of the Initial Period and, in order to do this, shall provide RSAWEB with one calendar month’s notice by logging a support ticket by emailing [email protected];

3.4.2.3. alternatively, at the expiry of the Initial Period, should the Agreement not have been cancelled as per the above, the Agreement will automatically renew and will continue on a monthly basis, terminable by either Party on one month’s notice, on revised terms, including revised pricing, which terms RSAWEB will notify the Customer of prior to the expiry of the Initial Period.

3.5. Should the Customer cancel the Agreement during the Initial Period, the Customer will remain liable for all amounts owing up to the date of cancellation and, in addition to this, RSAWEB will be entitled to impose a reasonable cancellation penalty and the Customer shall be liable to reimburse RSAWEB for the following: the Router Fee (where applicable), the Installation Fee (provided there was not already a fibre line when the Customer applied to RSAWEB for the Services and Products) and the courier charges, insofar as they are applicable, in accordance with the FTTH Terms and Conditions.

3.6. Upon termination of the Agreement, RSAWEB or its partners shall be entitled to retrieve all or any Equipment installed by the partner or RSAWEB at the Customer’s premises.

3.7. Save as specifically provided for above, this Agreement may be terminable by either Party on 1 (one) calendar month’s written notice unless the Customer has materially breached the Agreement, in which case, RSAWEB will provide the Customer with reasonable notice to rectify the breach, this reasonable notice being 5 (five) Business Days unless the Customer can prove that this is unreasonable and, should the Customer fail to rectify the breach within such reasonable period, RSAWEB may terminate the Agreement.

3.8. Notwithstanding termination of this Agreement, should the Customer continue to utilise the Services and Products of RSAWEB, the Customer will remain liable for all amounts which would have been due to RSAWEB and the Agreement shall be deemed to continue to apply until all amounts due to RSAWEB are paid.

4. SERVICE FEE, PAYMENT AND THE CONSEQUENCES OF BREACH OF PAYMENT TERMS

4.1. Billing will commence on the Effective Date. Notwithstanding the aforesaid, RSAWEB reserves the right to bill the Customer for any non-recurring charges prior to the Effective Date. RSAWEB reserves the right to prohibit the Customer’s access and use of the Services and Products until such time as these non-recurring charges have been settled in full.

4.2. All fees and other amounts payable are quoted exclusive of VAT unless specified otherwise by RSAWEB.

4.3. The Customer agrees to pay RSAWEB for the Services and Products as set out in the Application Form and this Agreement one month in advance on the last working day of each and every calendar month.

4.4. The Customer agrees to pay all amounts free of exchange and without deduction or set-off by way of a direct debit order in favour of RSAWEB, drawn against an existing bank account nominated by the Customer, or in such other manner as agreed by RSAWEB from time to time.

4.5. If the Customer’s debit order bounces for any reason, RSAWEB reserves the right to resubmit the debit order.

4.6. Should the Customer pay by way of debit order, the Customer agrees that:

4.6.1. RSAWEB will be entitled and authorised to draw all amounts payable in terms of this Agreement from the account specified by the Customer and the Customer will sign all such forms and do all such things as may be necessary to give effect to the debit order;

4.6.2. RSAWEB is entitled to debit the Customer’s bank account on the first debit order run date after the Effective Date, provided that if the Effective Date is after the debit order run date for a particular month, RSAWEB will debit the Customer’s account on the following debit order run date and the Customer’s first bill will therefore include a pro-rata portion for the remaining period of the month in which the Customer had its Effective Date plus the full Service Fee for the succeeding month;

4.6.3. the Customer will not revoke or terminate the debit order instructions until termination of this Agreement and until all amounts due and owing to RSAWEB have been fully paid.

4.7. Should the Customer fail to pay any amount to RSAWEB on the due date for such payment, RSAWEB may, without prejudice to any other rights which it may have:

4.7.1. suspend the Customer’s access and use of the Services and Products, in which case RSAWEB reserves the right to continue charging the Customer the minimum amount required to keep the Customer’s account activated for the suspended period; or

4.7.2. terminate this Agreement.

4.8. RSAWEB will use reasonable endeavours to keep the Customer informed about the possibility of disconnection in the case of non-payment.

4.9. Interest will be charged on any amount that remains unpaid by the Customer beyond the due date for payment. The interest rates will be 2% (two percent) above the prime overdraft rate. The interest will be calculated from the due date for payment to the date of actual payment, both days inclusive, and will be compounded monthly in arrears. The Customer agrees and undertakes to pay the interest.

4.10. To the extent that RSAWEB incurs any additional expenditure relating to the tracing and / or collection of unpaid amounts, those costs shall be for the Customer’s account.

4.11. If any changes are proposed to any terms of an agreement between RSAWEB and an FNO and / or any third party supplier, which impacts on the provisions of any Services and Products of this Agreement, or if any changes to this Agreement are necessary because of new and / or amended legislation and / or changes to RSAWEB’s license conditions and / or changes to RSAWEB’s Services and Products and / or fees and charges relating thereto, RSAWEB shall be entitled to amend the terms, fees or charges for the Services and Products at any time on 30 (thirty) days’ notice to the Customer. The Customer agrees however that should the FNO and / or third party supplier not provide RSAWEB with timeous written notice, or should any other circumstances beyond the reasonable control of RSAWEB occur which does not enable RSAWEB to reasonably have the opportunity to give 30 (thirty) days’ notice, then RSAWEB will provide written notice to the Customer within a reasonable period of time after RSAWEB is so notified. The amendment will take effect on the date indicated in the notice.

4.12. The Customer specifically agrees that it will remain liable to pay RSAWEB for his / her use of the Services and Products, notwithstanding the fact that the Customer does not have access to the premises to which the Services and Products are supplied. Should the Services and Products be supplied to the premises as per the Agreement, the Customer will be liable to pay RSAWEB.

5. CREDIT CHECK

5.1. The Customer hereby consents to:

5.1.1. RSAWEB performing a credit search with a registered credit bureau, and providing personal information to the credit bureau in order for this search to be performed, when assessing the Customer’s application for the Services and Products to be provided by RSAWEB and to rely on such information when deciding whether or not to provide the Services and Products to the Customer;

5.1.2. RSAWEB monitoring the Customer’s continued payment behaviour as recorded by a registered credit bureau and to use such information when assessing the continued provision of the Services and Products to the Customer;

5.1.3. RSAWEB recording the Customer’s payment behaviour and, should the Customer continually default in its payments to RSAWEB, to report such behaviour to a registered credit bureau.

6. CUSTOMER’S ACCESS

6.1. Subject to the provisions of this Agreement, RSAWEB will provide the Customer with access to the Services and Products from the Effective Date.

6.2. RSAWEB will issue the Customer with a username and password to allow the Customer access to the Services and Products.

6.3. The Customer agrees that:

6.3.1. the Services and Products will be utilised for his / her own personal use only and therefore the Customer may not share the username and password with other third parties thereby granting them access to the Services and Products;

6.3.2. he / she will maintain the confidentiality of the username and password;

6.3.3. he / she will notify RSAWEB should the username or password be compromised;

6.3.4. he / she is solely responsible for the payment for the Services and Products;

6.3.5. should any persons utilise the Services and Products with the Customer’s authorisation, the Customer is to ensure that such persons comply with the provisions of this Agreement and, in this regard, the Customer agrees that all acts or omissions of persons who utilise the Services and Products under the Customer’s account or with the Customer’s authorisation will be treated, for all purposes, as the Customer’s acts or omissions;

6.3.6. he / she has read and understood RSAWEB’s AUP and FUP and agrees to be bound thereby.

7. THE DELIVERY AND AVAILABILITY OF THE SERVICES AND PRODUCTS

7.1. The Customer agrees that the Services and Products are provided by RSAWEB as a “best effort” service with no service levels of any nature being offered.

7.2. The Services and Products are provided “as is” or “as available”. RSAWEB does not make any express or implied representations, warranties or guarantees with regard to:

7.2.1. the quality or security of the Services and Products;

7.2.2. the availability of the Services and Products;

7.2.3. the Services and Products being free of errors or interruptions and fit for any purpose;

7.2.4. the Services and Products being secure and reliable.

7.3. RSAWEB will use its best endeavours to notify the Customer in advance of any maintenance or repairs which may result in the unavailability of the Services and Products but cannot guarantee that it will be able to provide such notification timeously or at all.

7.4. Should the Customer experience any faults in the Services and Products, the Customer is to report such fault by logging a support ticket by emailing [email protected]

7.5. Due to the nature of certain Services and Products, RSAWEB cannot guarantee the speed of the Services and Products and best effort will be made by RSAWEB to troubleshoot the Customer’s Services and Products.

8. DATA

8.1. RSAWEB will not be liable for any direct or indirect loss or damage of any kind which the Customer may suffer as a result of the loss of the Customer’s data, or any part thereof, for any reason whatsoever.

9. PROTECTION OF RSAWEB’S SYSTEM

9.1. The Customer agrees that it will not do anything which will compromise the security of RSAWEB’s System or any other network connected to RSAWEB’s System.

9.2. The Customer agrees that it will not do anything which may prejudice RSAWEB’s System and will take all reasonable measures to ensure that:

9.2.1. no unlawful access is gained to RSAWEB’s System;

9.2.2. no Malicious Code is introduced into RSAWEB’s System;

9.2.3. the Customer’s information and data is adequately protected.

9.3. If RSAWEB is of the view that a security violation has occurred or is imminent, RSAWEB may take whatever steps it considers necessary to maintain the proper functioning of the RSAWEB System, including, without limitation:

9.3.1. changing the Customer’s access codes and password; and

9.3.2. preventing the Customer’s access to RSAWEB’s System.

9.4. The Customer agrees that it will provide its full cooperation to RSAWEB in any investigation that may be carried out by RSAWEB regarding a security violation.

10. RICA

10.1. RSAWEB shall not be liable to the Customer for any losses, liabilities, damages, claims, costs or expenses which the Customer may suffer as a result of RSAWEB performing any activity which RSAWEB is obliged to perform in terms of RICA.

11. INTELLECTUAL PROPERTY

11.1. The Customer agrees to comply with all laws applicable to any Intellectual Property Rights in respect of any data accessed, retrieved or stored by the Customer through the use of the Services and Products.

11.2. RSAWEB will wholly and exclusively retain ownership of all existing Intellectual Property Rights and shall become the exclusive and unencumbered owner of all Intellectual Property Rights associated with RSAWEB’s System and the Services and Products.

12. BREACH

12.1. Subject to any other provision contained in the Agreement including clause 3 above, and without prejudice to any other rights which RSAWEB may have, should the Customer breach any provision of the Agreement and fail to rectify the breach within 5 (five) Business Days’ notice thereof (such notice period being dependent on the nature of the breach in question), RSAWEB shall be entitled to:

12.1.1. suspend the Customer’s access to the Services and Products;

12.1.2. cancel the Agreement and thereby terminate the Customer’s access to the Services and Products;

12.1.3. claim immediate performance by Customer of his / her obligations.

12.2. Should RSAWEB suspend or terminate the Services and Products, and the Customer thereafter rectifies its breach, RSAWEB will be entitled to charge the Customer for reconnecting the Services and Products and for any administrative fees associated therewith. The reconnection fee and administrative fee will be payable by the Customer prior to the Services and Products being reactivated. The Customer agrees that it will take up to 3 (three) Business Days for the Services and Products to be reconnected by RSAWEB.

13. JURISDICTION AND GOVERNING LAW

13.1. The law of the Republic of South Africa will apply to this Agreement, its interpretation and any matter or litigation relating to or arising from it, and the Customer and RSAWEB consent to the Courts of the Republic of South Africa to adjudicate any dispute which may arise between them.

14. LIMITATION OF LIABILITY AND INDEMNITY

14.1. RSAWEB will not be liable to the Customer or any third party in respect of any and all damages, loss, claims or costs, of whatever nature and howsoever arising when utilising the Services and Products.

14.2. This clause shall apply to the benefit of RSAWEB, including RSAWEB’s directors, officers, employees, contractors, agents and other representatives.

14.3. RSAWEB does not make or provide any express or implied representations, warranties or guarantees regarding the availability, accuracy, reliability, timeliness, quality or security of any of the Services and Products.

14.4. Without limiting the aforegoing, RSAWEB shall not be liable for and the Customer will have no claim of whatsoever nature against RSAWEB because of:

14.4.1. the loss of or access to any usernames and passwords which the Customer is required to safeguard and not allow unauthorised access, on the understanding that RSAWEB will be entitled to assume that the Customer is the person so using or gaining access to any service or account where the Customer’s username or password is used;

14.4.2. any unauthorised access to the Customer’s Services and Products;

14.4.3. any unavailability of, or interruption in the Services and Products due to an Uncontrollable Event;

14.4.4. any damage, loss, cost or claim which the Customer may suffer or incur due to a suspension or termination of the Services and Products.

14.5. If the CPA is applicable to this Agreement, and any provision of this clause is found by a Court or tribunal with competent jurisdiction over RSAWEB to be unfair, unreasonable or unjust, then that provision (whether it be a word, phrase or sub-clause) will be severed, and the remainder of this clause will have full force and effect.

14.6. To the extent that a competent Court or tribunal or other competent dispute resolution body or authority finally determines, notwithstanding the exclusion contained in this clause, that RSAWEB is liable to the Customer, the Customer agrees that RSAWEB’s liability to the Customer for any damages howsoever arising shall be limited to the amounts paid by the Customer under this Agreement in consideration for the Services and Products during the immediately preceding 12 (twelve) month period.

14.7. The Customer hereby unconditionally and irrevocably indemnifies RSAWEB against any and all loss, damage, claims, liability and / or costs, of whatsoever nature, howsoever and whenever arising, suffered or incurred by RSAWEB because of any claim instituted against RSAWEB by a third party due to the Customer’s use of the Services and Products other than as is allowed in the Agreement or for any other cause whatsoever relating to the Agreement where the Customer has acted wrongfully or negligently.

15. CESSION AND DELEGATION

15.1. The Customer shall not be entitled to:

15.1.1. cede its rights;

15.1.2. delegate its obligations;

15.1.3. assign its rights and obligations, under this Agreement without the prior written consent of RSAWEB.

15.2. RSAWEB shall be entitled to:

15.2.1. cede its rights;

15.2.2. delegate its obligations;

15.2.3. assign its rights and obligations, under this Agreement without the prior written consent of the Customer.

16. AGREEMENT SUBJECT TO CHANGE

16.1. Subject to the provisions of this Agreement, RSAWEB may amend the Agreement, including its charges from time to time, on written notice to the Customer, which written notice may be sent by email to the Customer and / or which notice may be effected by publishing any new version of the Agreement on RSAWEB’s website together with the date on which it will become effective, which will, if reasonably possible, be at least 30 (thirty) days after the date on which it was first published. It will be the Customer’s duty to visit RSAWEB’s website on a regular basis to determine whether any amendments have been made.

16.2. If the Customer does not agree to the amendments, the Customer may cancel the Agreement subject to the cancellation provisions of this Agreement, provided that cancellation must be given to RSAWEB within 30 (thirty) calendar days of the date of notification of any amendments.

17. NOTICES AND DOMICILIA

17.1. For the purpose of giving of notice and the serving of legal process in terms of this Agreement, the Customer and RSAWEB choose a domicilium citandi et executandi (“domicilium”) as follows:

17.1.1. THE CUSTOMER:

17.1.1.1. Address: AS SET OUT IN THE APPLICATION FROM

17.1.1.2. Email: AS SET OUT IN THE APPLICATION FORM

17.1.2. RSAWEB:

17.1.2.1. Address: ____________

17.1.2.2. Email: ____________

17.2. The Customer or RSAWEB may at any time change, by notice in writing, its domicilium to any other address in the Republic of South Africa which is not a post office box or post restante.

17.3. Any notice given in connection with this Agreement shall, save where a particular form of notice is stipulated, be sent by email to the domicilium chosen.

17.4. A notice given as set out above shall be deemed to have been duly given, if sent by email, on the expiration of 24 (twenty-four) hours after the time of transmission.

18. ENTIRE AGREEMENT

18.1. Subject to RSAWEB’s right to amend the Agreement, the Customer and RSAWEB agree that the Agreement constitutes the whole agreement between them and RSAWEB will not be bound by any undertaking, representations, warranties, promises or the like not recorded herein.

18.2. In the event that any terms of the Agreement are found to be invalid, unlawful or unenforceable, such terms will be severable from the remaining terms, which will continue to be valid and enforceable.

18.3. If a provision of the Agreement is reasonably capable of an interpretation which would make that provision valid and enforceable and an alternative interpretation that would make it void, illegal, invalid or otherwise unenforceable, then that provision should be interpreted, insofar as is possible, to be limited and read down to the extent necessary to make it valid and enforceable.

19. CUSTOMER’S INFORMATION

19.1. The Customer warrants that, as at the date of signature of the Application Form, all the details furnished by the Customer to RSAWEB are true and correct and the Customer will notify RSAWEB in the event of any change to such details. The Customer accepts that it will be his / her sole responsibility to ensure the provision of accurate and complete information.

19.2. The Customer warrants that he / she is legally capable of entering into a binding contract.

19.3. The Customer consents to RSAWEB processing the Customer’s personal information in order for RSAWEB to provide the Services and Products to the Customer.

20. NO INDULGENCES

20.1. No indulgence, leniency or extension of time which RSAWEB may grant or show to the Customer shall in any way prejudice RSAWEB or preclude RSAWEB from exercising any of its rights in the future.

21. FTTH TERMS AND CONDITIONS

21.1. In the event of a discrepancy between these Terms and Conditions and the FTTH Terms and Conditions, the FTTH Terms and Conditions shall take precedence.

FIBRE TO THE HOME TERMS AND CONDITIONS

1. TERMS AND CONDITIONS

1.1. The provision of the FTTH Services and Products by RSAWEB to the Customer shall be subject to the provisions of the Agreement.

2. DEFINITIONS

2.1. The definitions contained in clause 1 of the General Terms and Conditions, and further definitions which may be provided elsewhere in the Agreement, shall bear the same meaning in these FTTH Terms and Conditions.

3. FTTH COVERAGE

3.1. FTTH Line and the Installation Fee

3.1.1. RSAWEB shall within a reasonable period of time of receipt of an order for the provision of FTTH by the Customer, advise the Customer whether an installed fibre line is available for use by the Customer and the anticipated Customer Installation Completion Date (“CICD”).

3.1.2. Notwithstanding any other provision of this Agreement, the Customer shall be entitled to cancel, by way of written notice to RSAWEB, an order for the provision of FTTH prior to the CICD if the time period from the date of order by the Customer to planned CICD exceeds 6 (six) months. Upon such cancellation, RSAWEB shall be entitled to charge the Customer for such costs and expenses as have been incurred by RSAWEB or obligations to which RSAWEB has become necessarily bound arising from the relevant order, from the date of the order concerned up to the date of receipt or deemed receipt of such notice of cancellation, as well as the actual cost of the recovery of any equipment already installed.

3.1.3. There is no Installation Fee payable unless the Customer cancels the Agreement in accordance with clause 3.5 of the Terms and Conditions (i.e. the Customer cancels the Agreement during the Initial Period) in which case the Installation Fee will be dependent on which FNO installed the FTTH line and RSAWEB will advise the Customer accordingly.

3.1.4. RSAWEB is not responsible for the physical fibre infrastructure or its installation. In addition, the method of installation shall remain within the FNO’s discretion. RSAWEB assumes no responsibility for any error or omission by the FNO.

3.1.5. Prior to any installation taking place, RSAWEB will need to verify that the Customer has FTTH coverage at the premises selected by the Customer. The Customer accepts that, should the Customer not have FTTH coverage at its selected premises, RSAWEB will not be able to provide the Customer with the Services and Products.

3.1.6. If the Customer has a FTTH line but has signed up with a different ISP, it will remain the Customer’s obligation to cancel with this ISP before RSAWEB will be able to provide the Services and Products.

3.1.7. Should the Customer terminate the Agreement during the Initial Period, then the full Installation Fee will be paid by the Customer to RSAWEB.

3.2. Payment of Monthly Fees

3.2.1. The Customer agrees to pay RSAWEB for the Services and Products as set out in the Application Form and this Agreement one month in advance on the last working day of each and every calendar month.

3.3. Router and the Router Fee

3.3.1. The Customer may utilise the router free of charge for the duration of the Agreement, subject to the terms of this Agreement, and accepts that RSAWEB will remain the owner of the router at all times.

3.3.2. The Customer agrees that, should it cancel the Agreement in accordance with clause 3.5 of the Terms and Conditions or the Customer cancels during the Initial Period, the Customer can either:

3.3.2.1. purchase the router from RSAWEB at the retail value at the time of cancellation; or

3.3.2.2. return the router to RSAWEB in its original condition.

3.3.3. Should the Customer decide to return the router in terms of clause 3.3.2.2 above, it is to do so within 10 (ten) days from the date on when the Customer’s Services and Products were deactivated and the Customer is to provide its name and RSAWEB customer code when returning the router. The Customer will be liable for all courier charges associated with the returning of the router. If the router is not returned within the aforementioned 10 (ten) day period:

3.3.3.1. RSAWEB will not accept the return of the router and the Customer will be charged for the router at the retail value of the router at the time of cancellation; and

3.3.3.2. the router will no longer be insured by RSAWEB and RSAWEB will not accept responsibility for any damage or defaults.

3.3.4. Should the Agreement be terminated after the Initial Period, the router is to be returned to RSAWEB in the same good condition as it was received. The Customer will be liable to reimburse RSAWEB should the router be damaged in any way.

3.3.5. When returning the router to RSAWEB, the Customer is to ensure that the LAN cable, power cable and all other items included in the box containing the router are returned to RSAWEB. Should any items be missing, RSAWEB reserves the right to charge the Customer the cost thereof.

3.3.6. For 200Mbps or faster line speeds, an upgraded router is essential for peak WifFi speed. If the Customer already has an RSAWEB router, the Customer may return the router in good condition and pay the difference in order to receive an upgraded router.

4. MOVING PREMISES

4.1. The Customer agrees that, should it move premises and wish to change the location where the fibre line is installed, the Customer shall apply to RSAWEB in writing for such a change by emailing [email protected]

4.2. Upon receipt of such a request, RSAWEB shall procure that the relevant FNO conduct a feasibility study as to the possibility of accommodating such a request and the costs associated with such a relocation.

4.3. RSAWEB shall, after receiving the relevant information, inform the Customer whether the relocation of the fibre line can be accommodated and, if so, the cost associated therewith.

4.4. Should RSAWEB not be able to relocate the fibre line, unless the Customer is able to successfully cede his / her rights and delegate his / her obligations under this Agreement to the new occupier of the premises at which the fibre line was originally installed, the fibre line will continue to be provided at such location and this Agreement shall not be affected by the Customer’s relocation and the Customer shall remain liable for all charges associated with the fibre line until this Agreement is terminated in accordance with its terms.

4.5. Should RSAWEB be able to relocate the Customer’s fibre line, the Customer shall provide RSAWEB with written confirmation as to whether the Customer accepts the quote for the costs of such relocation, failing which, the quote will lapse and the fibre line concerned will continue to be provided at the location originally installed and on the same terms and conditions.

4.6. Should the Customer accept the quote for the costs of relocation in writing, RSAWEB shall proceed to implement the relocation and will notify the Customer as to the date upon which the fibre line concerned is available for use by the Customer at the new location.

4.7. All of the remaining terms of this Agreement, including but not limited to the Initial Period, in respect of any fibre line which has been moved to a different location in terms of this clause, shall remain unaffected by the change of the location of the fibre line concerned.

5. UPGRADES AND DOWNGRADES

5.1. An application by the Customer to change the bandwidth range or technical characteristics of an existing FTTH line from that which was originally reflected in the Customer’s order, shall be regarded as an application to upgrade (to a higher bandwidth) or downgrade (to a lower bandwidth) and not as an application to terminate the Services and Products.

5.2. A once-off fee for downgrades to lower bandwidth will be charged in addition to the amended subscription fibre line charges.

5.3. In the event that the Customer applies for an upgrade or downgrade, RSAWEB shall effect the necessary changes to the FTTH line concerned and apply the relevant charges with effect from the date that the said change shall have been finally affected.

6. EQUIPMENT AND SOFTWARE

6.1. Except for Equipment that the Customer has paid for in full, all Equipment installed or provided by RSAWEB, shall remain the property of RSAWEB and the Customer agrees that:

6.1.1. he / she will take reasonable care of such Equipment;

6.1.2. he / she will not sell, lease, mortgage, transfer, assign or encumber such Equipment;

6.1.3. he / she will not relocate such Equipment without RSAWEB’s knowledge and permission;

6.1.4. he / she will inform, if applicable, his / her landlord that such Equipment is owned by RSAWEB and therefore not subject to the landlord’s hypothec;

6.1.5. he / she will return the Equipment to RSAWEB at the termination of this Agreement at the Customer’s expense.

6.2. Should the Equipment be lost, stolen, damaged, sold, leased, mortgaged, transferred, assigned, encumbered or not returned to RSAWEB, the Customer agrees to pay RSAWEB the reasonable value of such Equipment, together with any costs incurred by RSAWEB in seeking possession of such Equipment.

STAND A CHANCE TO WIN
YOUR SHARE OF R73 000 IN GIVEAWAYS!

Order Fibre or Fixed LTE today to be automatically entered & stand a chance to win one of our amazing prizes!

PS5 & Xbox S

Order Fibre or Fixed LTE today to be automatically entered & stand a chance to win A 2020 Playstation 5 Digital or 2020 Xbox Series S.*

GOOGLE CHROMECAST

Order Fibre or Fixed LTE in live or pending areas and stand a chance to win one of 30 Google Chromecasts.*

MINI UPS

Order Fibre or Fixed LTE and stand a chance to win one of 10 mini UPS's.*

GAMING KEYBOARDS

Order Fibre or Fixed LTE in live or pending areas and stand a chance to win one of 10 Redragon gaming keyboards.*

VoIP PHONES & FREE LINE RENTAL

Order a VoIP services when placing your Fibre or Fixed LTE order in live or pending areas and stand a chance to win one of 5 corded VoIP Phones and 6 months free line rental.*

Terms and conditions apply.

GET CONNECTED & SAVE THIS BLACK FRIDAY

Our home fibre (FTTH) service offers you high speed internet at a low cost. Enjoy a whole new way of streaming music, movies, Skype and gaming. Not only do we ensure you get the speed you pay for, but it stays reliably fast – even during peak times. Blazing fast connectivity without breaking the bank!

 

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GET THE BEST CUSTOMER SERVICE

At RSAWEB we pride ourselves on great customer service! Don't take our word for it, check out what some of our customers have to say.

"One of the best customer service experiences I've ever received."
Leletu K

"Patient and willing to help and go the extra mile. I would recommend them to anyone."
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"I will recommend RSAWEB to everyone in search of fibre."
Vanessa B

"Efficient, helpful, friendly, patient and completely service orientated!"
Linzi R

Black Friday Terms & Conditions

  • Black Friday 2020 Competition Terms & Conditions

    RSAWEB BLACK FRIDAY 2020 COMPETITION TERMS & CONDITIONS 

    1. Introduction

    1.1. Participation in this Competition is governed by these terms and conditions (the “Rules”).

    1.2. Participants are encouraged to review the Rules before entering into the Competition and acknowledge that they been given an appropriate opportunity to do so and that they understand and accept these Rules.

    1.3. This competition is operated by RSAWEB (Proprietary) Limited (the “Promoters”).

    1.4. Participation in the Competition constitutes acceptance of these Rules and Participants agree to abide by these Rules.

    2. By participating in this competition, entrants agree to these rules.

    2.1. The competition is operated by RSAWEB (Proprietary) Limited (“RSAWEB”), who reserves the right in its sole discretion and to the extent permitted by law, to amend these rules at any time.

    2.2. Participation in the competition constitutes acceptance of these rules and entrants agree to abide by these rules

    2.3. These rules shall be governed by and interpreted according to the laws of the Republic of South Africa.

    2.4. The competition is limited to residents of South Africa. In addition, the following people shall not be eligible to participate in this competition:

    2.4.1. Directors, members, partners, promotional and advertising agents, merchandisers, employees or consultants of RSAWEB and the organizers of the competition.

    2.4.2. People who are not legal residents and/or legal citizen of the Republic of South Africa

    2.4.3. Spouse, life partner, parent, child, brother, sister, business partner or associate of any of the persons specified above.

    2.4.4. Persons under the age of 18 years.

    2.5. The competition shall commence on the 20 November 2020 and will end on the 2 December 2020. No entries received after midnight on the 2 December 2020 will be considered.

    3. Mechanics

    3.1. Order any Fibre to the Home (FTTH) service in live and/or pending areas and be entered into the lucky draw competition to win of one of the prizes as per 4.1., except 4.1.3. and/or;

    3.2. Order any Fixed LTE service and be entered into the lucky draw competition to win of one of the prizes as per 4.1., except 4.1.3.

    3.3. Order any VoIP services when ordering FTTH and/or Fixed LTE and stand a chance to win one of five corded VoIP phones with 6 months free line rental, as per 4.1.3.

    3.4. Only new orders placed in fibre live areas and Fixed LTE areas will be eligible and entered into the lucky draw competition to stand a chance to win one of the gaming consoles.

    3.5. New orders placed in pending fibre or Fixed LTE areas will not be eligible to win one of the gaming consoles.

    3.6. Services must be ordered during the Black Friday promotion period 20 November 2020 – 2 December 2020. Please note that no other RSAWEB services are eligible for this promotion, other than those products mentioned above.

    3.7. The qualifying services are subject to availability of FTTH and Fixed LTE at the address where the service is to be installed and used.

    4. The Prizes

    4.1. There are a total of 57 prizes to be won during the promotional period:

    4.1.1. one PlayStation 5 Digital Edition console

    4.1.2. one Xbox Series S console

    4.1.3. five VoIP Phones (Yealink T21 E2 Corded IP Phone (power supply incl)) and 6 months line rental, subject to the purchase of VoIP services when placing an FTTH or Fixed LTE order. Cost of call charges and the cost of number porting will be for the account of the customer. Per-minute call charges and the cost of number porting is excluded from this prize. This prize only includes the physical handset and line rental fee for six months.

    4.1.4. 10 Mini Uninterruptible Power Supply device

    4.1.5. 30 Google Chromecasts

    4.1.6. 10 Redragon Gaming combo sets

    4.2. The prizes will be awarded after the promotion period ends on 2 December 2020.

    4.3. Prize Winner Allocation:

    4.3.1. The promoter or their agents will endeavour to contact the prize winners on the cellular number or email address used to enter the competition when placing their FTTH or Fixed LTE service. If, however, they cannot be reached after three attempts made within three working days of the promoter trying to contact them, the prize will be forfeited, and another winner will be selected in accordance with the competition rules via a random draw. Winners must provide a valid delivery address, failure to provide an accurate delivery address which results in the prize being delivered to an incorrect location is not for the promoter to resolve and will not be considered as grounds for dispute.

    4.3.2. Potential winners must produce a valid service invoice and/or contract in order to be confirmed as a winner. Being contacted by the organiser is not confirmation that the consumer has won. Failure to produce a valid service invoice and/or contract will result in the consumer forfeiting the prize.

    4.3.3. At the time that a potential prize winner is identified and contacted he/she may be requested to submit certain documents i.e. a copy of his/her ID document and their valid service invoice and/or contract.

    To participate in this competition entrants must adhere to the following:

    5. Prize Winner Allocation

    5.1. The promoter or their agents will endeavour to contact the prize winners on the cellular number or email address used to enter the competition when placing their FTTH or Fixed LTE service. If, however, they cannot be reached after three attempts made within three working days of the promoter trying to contact them, the prize will be forfeited, and another winner will be selected in accordance with the competition rules via a random draw. Winners must provide a valid delivery address, failure to provide an accurate delivery address which results in the prize being delivered to an incorrect location is not for the promoter to resolve and will not be considered as grounds for dispute.

    5.2. Potential winners must produce a valid service invoice and/or contract in order to be confirmed as a winner. Being contacted by the organiser is not confirmation that the consumer has won. Failure to produce a valid service invoice and/or contract will result in the consumer forfeiting the prize.

    5.3. At the time that a potential prize winner is identified and contacted he/she may be requested to submit certain documents i.e. a copy of his/her ID document and their valid service invoice and/or contract detailing the purchase of the service where the purchase date is on or before the date of the entry.

    5.4. Consumers may not enter the promotion on behalf of other individuals. The individual deemed as the entrant and potential winner is the contracted customer for the service ordered to enter the promotion.

    5.5. Consumers who are under the age of 18 at the time of entry are not eligible to win any of the available prizes.

    6. General

    6.1. Should a consumer already have placed an order for FTTH or Fixed LTE service prior to the Black Friday promotional period, they will not allowed to cancel their existing order and place a new order in order to enter the competition.

    6.2. The results of the draws are final, and no correspondence will be entered into.

    6.3. RSAWEB may require the winner to complete and submit an information disclosure agreement to enable RSAWEB to ensure compliance with these rules. Should the winner be found to have not complied with these rules, he/she will automatically be disqualified, and the prize will be forfeited. Winners may also be required to sign acceptance of prizes and indemnity documents

    6.4. Winners may be requested to provide proof of repeat orders if their entry volumes are seen to be excessive in amount, throughout the promotional period, as per the promoter’s discretion, as it is assumed that each entry is associated with a new service order.

    6.5. The prize is not transferable, and no substitution or cash redemption of prizes is permitted, the prize will not be handed/awarded to a third party, but only to the verified prize winner.

    6.6. The winner will accept the prize as is, at their own risk.

    6.7. RSAWEB reserves the right, at its sole discretion, to substitute the prize with any other prize of comparable or greater commercial value for whatever reason.

    6.8. The winner or participants may be required to take part in publicity campaigns for broadcast or publishing purposes. Winners or participants shall at all times be entitled to decline the above request. Winners or participants that take part in any publicity will not be entitled to any payment or other remuneration for such publicity or otherwise. All publicity and other materials will be the sole property of the promoter.

    6.9. By entering this competition, you authorise RSAWEB and the promoter, to collect, store and use (not share) personal information of entrants for communication or statistical purposes. You are entitled to decline any marketing communication emailing us on [email protected] or by calling us on 087 470 0000. Any personal data submitted by you will be used solely in accordance with current South African data protection legislation and the RSAWEB privacy policy.

    6.10. The promoter and its agencies have the right to reject any participant suspected of fraudulent behaviours.

    6.11. All participants and winners indemnify the Promoter, its associated companies (directors, officers and employees) and agents, against any/all claims for any accident, injury, harm, death, damages, costs and/or loss, whether direct, indirect, consequential or otherwise, arising from any cause whatsoever connected to or arising from their participation in any way in this competition and the redemption of any prizes.

    6.12. The promoter and its agencies reserve the right to correct any errors or omissions. These terms and conditions may be updated at any time as per the promoter’s discretion and will supersede any errors or omissions on any publicly communicated documentation or marketing material.

    6.13. The organizers of the competition reserve the right to cancel or postpone the competition at any time.

    6.14. For further information or enquiries please email [email protected] or call us on 087 470 0000.

  • Black Friday 2020 Promotion Terms & Conditions

    BLACK FRIDAY 2020 PROMOTION TERMS & CONDITIONS

    These terms and conditions are subject to change by RSAWEB Pty LTD. 

    Black Friday Fixed LTE Promotion

    The first one hundred (100) customers who sign up on 100GB, 200GB and 500GB MTN Fixed LTE SIM only packages will receive a free router. This promotional offer does not apply to 10GB and 50GB SIM only orders.  If a client cancels within 12 months of the Fixed LTE service going live, they are liable to pay back the cost of the router, R2450. This offer is only valid in Fixed LTE live areas, during the Black Friday promotional period valid until 2 December 2020. ALL ORDERS ARE FOR NEW ORDERS ONLY, CUSTOMERS CANNOT CANCEL AND REAPPLY FOR THE SPECIALS DURING BLACK FRIDAY

    Black Friday Live Areas Promotion

    All customers who sign up on Openserve, MFN and Link Africa before 2 December 2020 will receive one month free if they sign up within a live fibre area. This offer is only applicable to all Openserve and MFN live areas and specific live Link Africa areas that are live when signing up during the Black Friday promotion period. The zero-rated billing (free month) will not include the pro-rata portion of the first month but the second whole month will be zero-rated. If a client cancels within 12 months of the fibre service going live, they are liable to pay back the cost of the free router, free month and setup fees they have received.  ALL ORDERS ARE FOR NEW ORDERS ONLY, CUSTOMERS CANNOT CANCEL AND REAPPLY FOR THE SPECIALS DURING BLACK FRIDAY.
    LINK AFRICA specific areas KZN: Amanzimtoti | Durban North |Lower Umhlanga | Musgrave SDUs | Simbithi North Coast | Victoria Country Club || WC: Fish Hoek

    Black Friday Pending Areas Promotion

    All customers who sign up for FTTH on any Fibre Network Operator before 2 December 2020 will receive one month free and zero-rated setup fees (installation and connection fees) if they sign up within a pending (work in progress) fibre area. PLEASE NOTE: Orders placed in Vuma fibre pending areas will only receive zero-rated set up fees. This offer is only applicable to areas with that in pending status (coming soon) when signing up during the Black Friday promotion period. The zero-rated billing (free month) will not include the pro-rata portion of the first month but the second whole month will be zero-rated. If a client cancels within 12 months of the fibre service going live, they are liable to pay back the cost of the free router, free month and setup fees they have received.  ALL ORDERS ARE FOR NEW ORDERS ONLY, CUSTOMERS CANNOT CANCEL AND REAPPLY FOR THE SPECIALS DURING BLACK FRIDAY.

    Black Friday ADSL Switch to Octotel Fibre Promotion

    All customers who sign up on Octotel FTTH service before 2 December 2020 will receive one month free when switching from ADSL (with any ISP) to an Octotel Fibre service with RSAWEB. This offer is only applicable to orders placed on Octotel network in fibre live areas and areas in pending fibre status (coming soon) when signing up before 2 December 2020. To qualify for the one-month free promotion, the customer must be signing up on Octotel Fibre with RSAWEB and provide their latest ADSL invoice from their existing ISP, not older that one month. Failure to provide the latest ADSL bill upon signing up will forfeit the one month free. When using this promotion, the address on the ADSL invoice must be the same as the address where the order for the fibre service is placed. The invoice should also be in the person’s name who is signing up. Should the name and/or addresses be different, the customer will forfeit the promotional offer of one month free. The zero-rated billing (free month) will not include the pro-rata portion of the first month but the second whole month will be zero-rated. If a client cancels within 12 months of the fibre service going live, they are liable to pay back the cost of the free router, free month and setup fees they have received. ALL ORDERS ARE FOR NEW ORDERS ONLY, CUSTOMERS CANNOT CANCEL AND REAPPLY FOR THE SPECIALS DURING BLACK FRIDAY.

    Black Friday Switch to Frogfoot Fibre Promotion

    All customers who sign up on Frogfoot FTTH service before 2 December 2020 will receive one month free when switching from their existing Fibre provider and ISP to a Frogfoot Fibre service with RSAWEB. This offer is only applicable to orders placed on the Frogfoot network in fibre live areas when signing up before 2 December 2020. To qualify for the one-month free promotion, the customer must be signing up on Frogfoot Fibre with RSAWEB and provide their latest fibre invoice from their existing ISP, not older that one month. Failure to provide the latest fibre bill upon signing up will forfeit the one month free. When using this promotion, the address on the existing fibre invoice must be the same as the address where the order for the fibre service is placed. The invoice should also be in the person’s name who is signing up. Should the name and/or addresses be different, the customer will forfeit the promotional offer of one month free. The zero-rated billing (free month) will not include the pro-rata portion of the first month but the second whole month will be zero-rated. If a client cancels within 12 months of the fibre service going live they are liable to pay back the cost of the free router, free month and setup fees they have received. This offer is only open to new customers to Frogfoot and RSAWEB, the promotion is only valid when switching from an existing ISP and fibre network provider that is not RSAWEB and not Frogfoot, respectively. ALL ORDERS ARE FOR NEW ORDERS ONLY, CUSTOMERS CANNOT CANCEL AND REAPPLY FOR THE SPECIALS DURING BLACK FRIDAY.

    Black Friday Switch to Vuma Fibre Promotion

    All new customers who sign up on Vuma FTTH service before 2 December 2020 will receive zero-rated setup fees (installation and connection fees) or switching from an existing internet service (any ISP and any Fibre Network provider, except for Vuma) to a Vuma Fibre service with RSAWEB. Customers with an existing Vuma fibre installation or service are excluded from this promotion. This offer is only applicable to orders placed on the Vuma network in specific fibre live areas when signing up before 2 December 2020. The areas can be viewed in the Black Friday Terms and conditions on the RSAWEB. The zero-rated billing (no connection and installation fees) will not be included in the pro-rata portion of the first month. If a client cancels within 12 months of the fibre service going live they are liable to pay back the cost of the free router and setup fees they have received. Should a customer place an order using this promotion and they have an existing Vuma fibre service or installation they will forfeit the zero-rated installation fees and will be liable to pay the required connection fee. ALL ORDERS ARE FOR NEW ORDERS ONLY, CUSTOMERS CANNOT CANCEL AND REAPPLY FOR THE SPECIALS DURING BLACK FRIDAY.

    The Vuma Fibre Promotion only applies to these specific live areas. 

    city_name fibrehood_name name
    Cape Town Tamboerskloof
    TAMBOERSKLOOF
    Johannesburg Athol ILLOVO
    Cape Town Wellway, D’urbanvale & Schoongezight WELLWAY
    Cape Town The Crest, Durmonte & Goedemoed THE_CREST
    Cape Town Aurora, Racecourse & Altydegedacht AURORA
    Cape Town Protea Valley & Van Riebeeckshof
    PROTEA_VALLEY
    Bloemfontein (VV) Universitas
    UNIVERSITAS_PHASE_1
    Cape Town Welgelegen 1, 2 & 3
    WELGELEGEN
    Cape Town Valmary Park, Sonstraal & Vygeboom VALMARY
    Durban Sunningdale
    SUNNINGDALE
    Durban Berea West
    BEREA_WEST
    Durban Athlone ATHLONE
    Durban Mount Edgecombe
    MOUNT_EDGECOMBE
    Durban Durban North
    DURBAN_NORTH
    Durban Seaward
    SEAWARD_ESTATE
    Johannesburg Berario BERARIO
    Sandton (VV) Beverley
    THE_WILLIAM
    Durban Kloof KLOOF
    Durban Mount Edgecombe GUMTREE
    Sandton (VV) Beverley
    SUNSET_BOULEVARD_SANDTON
    Sandton (VV) Beverley
    TEQUILA_SUNRISE
    Sandton (VV) Beverley MONTEGO
    Sandton (VV) Beverley MONTEGO
    Johannesburg Blackheath
    BLACKHEATH
    Johannesburg Blairgowrie
    BLAIRGOWRIE
    Alberton (VV) Brackenhurst
    BRACKENHURST_PHASE_4
    Alberton (VV) Brackenhurst
    BRACKENHURST_PHASE_1
    Alberton (VV) Brackenhurst
    BRACKENHURST_PHASE_2
    Alberton (VV) Brackenhurst
    BRACKENHURST_PHASE_5
    Alberton (VV) Brackenhurst
    BRACKEN_WOODS
    Alberton (VV) Brackenhurst
    BRACKENBERG_VILLAS
    Alberton (VV) Brackenhurst
    CARIBBEAN_CLOSE
    Alberton (VV) Brackenhurst
    JACANA_MEWS
    Alberton (VV) Brackenhurst TAURUS
    Alberton (VV) Brackenhurst
    BRACKEN_HEATH
    Alberton (VV) Brackenhurst
    BRACKEN_MEWS
    Alberton (VV) Brackenhurst
    BRACKEN_MANOR
    Alberton (VV) Brackenhurst
    POPLAR_GROVE
    Alberton (VV) Brackenhurst
    FRANCOLIN_MEWS
    Alberton (VV) Brackenhurst
    HARRIER_MEWS
    Alberton (VV) Brackenhurst
    TURACO_MEWS
    Alberton (VV) Brackenhurst THE_OAKS
    Johannesburg Bryanston East Sector 3 BRYANSTON
    Johannesburg Bryanston East Sector 3 BRYANSTON
    Johannesburg Bryanston East Sector 3 BRYANSTON
    Johannesburg Bryanston East Sector 3 BRYANSTON
    Johannesburg Bryanston East Sector 3 BRYANSTON
    Johannesburg Bryanston East Sector 3 BRYANSTON
    Johannesburg Bryanston East Sector 3 BRYANSTON
    Johannesburg Bryanston East Sector 3 BRYANSTON
    Johannesburg Bryanston East Sector 3 BRYANSTON
    Johannesburg Bryanston East Sector 3 BRYANSTON
    Johannesburg Bryanston South
    BRYANSTON_SOUTH
    Johannesburg Constantia Kloof
    CONSTANTIA_KLOOF
    Johannesburg Craighall Park
    CRAIGHALL_PARK
    Johannesburg Cresta, Aldara Park & Darrenwood
    CRESTA_ALDARAPARK_DARRENWOOD
    Johannesburg Fairland FAIRLAND
    Ekurhuleni Farrarmere
    FARRARMERE
    Ekurhuleni Farrarmere
    FARRARMERE
    Ekurhuleni Farrarmere
    FARRARMERE
    Ekurhuleni Farrarmere
    FARRARMERE
    Ekurhuleni Farrarmere
    FARRARMERE
    Ekurhuleni Farrarmere
    FARRARMERE
    Bloemfontein (VV) Universitas
    UNIVERSITAS_PHASE_3
    Bloemfontein (VV) Universitas
    UNIVERSITAS_PHASE_6
    Port Elizabeth (VV) Mount Croix
    MOUNT_CROIX
    Johannesburg Ferndale FERNDALE
    Johannesburg Ferndale FERNDALE
    Johannesburg Fountainebleau, Moret & Ruiterhof
    FONTAINEBLEAU_MORET_RUITERHOF
    Port Elizabeth (VV) Broadwood
    BROADWOOD
    East London (VV) Bonza Bay BONZA_BAY
    Johannesburg Franklin Roosevelt Park
    FRANKLIN_ROOSEVELT_PARK
    Johannesburg Franklin Roosevelt Park
    FRANKLIN_ROOSEVELT_PARK
    Port Elizabeth (VV) Newton Park
    NEWTON_PARK_PHASE_1
    Port Elizabeth (VV) Mount Pleasant
    MOUNT_PLEASANT
    Port Elizabeth (VV) Newton Park
    NEWTON_PARK_PHASE_1
    Port Elizabeth (VV) Walmer Heights
    WALMER_HEIGHTS
    Port Elizabeth (VV) Newton Park
    NEWTON_PARK_PHASE_2
    East London (VV) Chiselhurst
    CHISELHURST
    Port Elizabeth (VV) Humewood HUMEWOOD
    East London (VV) Abbotsford
    ABBOTSFORD
    Johannesburg Gallo Manor
    GALLO_MANOR
    Johannesburg Gallo Manor
    GALLO_MANOR
    Johannesburg Glenhazel
    GLEN_HAZEL
    Johannesburg Hurlingham
    HURLINGHAM
    Bloemfontein (VV) Dan Pienaar
    DAN_PIENAAR
    East London (VV) Beacon Bay
    BEACONHURST
    Port Elizabeth (VV) Lovemore Heights
    LOVEMORE_HEIGHTS
    Johannesburg Illovo Wedge
    ILLOVO_WEDGE
    Bloemfontein (VV) Universitas
    UNIVERSITAS_PHASE_2
    Bloemfontein (VV) Universitas
    UNIVERSITAS_PHASE_9
    Bloemfontein (VV) Universitas
    UNIVERSITAS_PHASE_5
    Bloemfontein (VV) Universitas
    UNIVERSITAS_PHASE_10
    Bloemfontein (VV) Universitas
    UNIVERSITAS_PHASE_7
    Bloemfontein (VV) Universitas
    UNIVERSITAS_PHASE_4
    Johannesburg Jukskei Park
    JUKSKEI_PARK
    Bloemfontein (VV) Universitas
    UNIVERSITAS_PHASE_8
    Johannesburg Killarney KILLARNEY
    Johannesburg Little Falls
    LITTLE_FALLS
    Johannesburg Malanshof
    MALANSHOF
    Johannesburg Melrose
    MELROSE_BIRDHAVEN
    Johannesburg Melrose
    MELROSE_BIRDHAVEN
    Ekurhuleni Morehill MOREHILL
    Ekurhuleni Morehill MOREHILL
    Cape Town Crawford CRAWFORD
    Johannesburg Morningside North
    MORNINGSIDE_NORTH
    Cape Town The Crest, Durmonte & Goedemoed DURMONT
    Johannesburg Morningside North
    MORNINGSIDE_NORTH
    Durban Upper Umhlanga THE_ZONE
    Johannesburg Morningside North
    MORNINGSIDE_NORTH
    Johannesburg Morningside North
    MORNINGSIDE_NORTH
    Johannesburg NORA NORA
    Johannesburg NORA NORA
    Johannesburg Northcliff Zone 2 NORTHCLIFF
    Johannesburg Northcliff Zone 2 NORTHCLIFF
    Durban Mount Edgecombe
    WESTMOUNT
    Durban Mount Edgecombe
    EDGEMOUNT
    Durban Mount Edgecombe
    PALM_SPRINGS
    Durban Upper Umhlanga
    ALDROVANDE_PALACE
    Durban Upper Umhlanga
    UPPER_UMHLANGA
    Durban Prestondale
    PRESTONDALE
    Johannesburg Northcliff Zone 2 NORTHCLIFF
    Johannesburg Northcliff Zone 2 NORTHCLIFF
    Johannesburg Northcliff Zone 2 NORTHCLIFF
    Johannesburg Northcliff Zone 2 NORTHCLIFF
    Ekurhuleni Northmead
    NORTHMEAD
    Ekurhuleni Northmead
    NORTHMEAD
    Ekurhuleni Northmead
    NORTHMEAD
    Ekurhuleni Northmead
    NORTHMEAD
    Johannesburg Olivedale OLIVEDALE
    Johannesburg Olivedale OLIVEDALE
    Port Elizabeth (VV) Springfield
    SPRINGFIELD
    Johannesburg Orange Grove
    ORANGE_GROVE
    Port Elizabeth (VV) Overbaakens
    OVERBAAKENS
    Port Elizabeth (VV) Mill Park MILL_PARK
    Westville (VV) Dawncliffe
    DAWNCLIFFE_PHASE_2
    East London (VV) Cambridge CABRIDGE
    Johannesburg Parkhurst PARKHURST
    East London (VV) Dorchester Heights
    DORCHESTER_HEIGHTS
    East London (VV) Nahoon Valley
    NAHOON_VALLEY_PARK
    Johannesburg Parktown North
    PARKTOWN_NORTH
    Johannesburg Petervale PETERVALE
    Durban Somerset Park
    SOMERSET_PARK
    Durban Upper Umhlanga
    PLATINUM_TOWERS
    Johannesburg Randpark RANDPARK
    Durban Glen Hills GLEN_HILLS
    Durban Mount Edgecombe HORIZON
    Johannesburg Randpark Ridge
    RANDPARK_RIDGE_SECTOR_3
    Johannesburg Randpark Ridge Sector 1
    RANDPARK_RIDGE_SECTOR_1
    Johannesburg Randpark Ridge Sector 2
    RANDPARK_RIDGE_SECTOR_2
    Johannesburg Rivonia RIVONIA
    Cape Town Plumstead South PLUMSTEAD
    Cape Town Plumstead South PLUMSTEAD
    Johannesburg Robin Hills
    ROBIN_HILLS
    Ekurhuleni Rynfield RYNFIELD
    Ekurhuleni Rynfield RYNFIELD
    Ekurhuleni Rynfield RYNFIELD
    Ekurhuleni Rynfield RYNFIELD
    Ekurhuleni Rynfield RYNFIELD
    Ekurhuleni Rynfield RYNFIELD
    Johannesburg Sandown
    MORNINGSIDE_EAST
    Johannesburg Sandown SANDOWN
    Johannesburg Savoy Waverley WAVERLEY
    Johannesburg Saxonwold
    SAXONWOLD
    Johannesburg Sundowner
    SUNDOWNER
    Johannesburg Vorna Valley
    VORNA_VALLEY
    Johannesburg Vorna Valley
    VORNA_VALLEY
    Port Elizabeth (VV) Summerstrand
    SUMMERSTRAND_PHASE_1
    Port Elizabeth (VV) Summerstrand
    SUMMERSTRAND_PHASE_2
    Johannesburg Vorna Valley
    VORNA_VALLEY
    Johannesburg Vorna Valley
    VORNA_VALLEY
    Port Elizabeth (VV) Summerstrand
    SUMMERSTRAND_PHASE_3
    Johannesburg Vorna Valley
    VORNA_VALLEY
    Johannesburg Vorna Valley
    VORNA_VALLEY
    Johannesburg Vorna Valley
    VORNA_VALLEY
    Johannesburg Weltevreden Park-Panorama
    WELTEVREDENPARK_PANORAMA
    Johannesburg Weltevreden Park-Welridge
    WELTEVREDENPARK_WELVIEW
    Johannesburg Weltevreden Park-Welridge
    WELTEVREDENPARK_WELRIDGE
    Westville (VV) Grayleigh
    GRAYLEIGH_PHASE_2
    Westville (VV) Grayleigh
    GRAYLEIGH_PHASE_1
    Johannesburg Weltevreden Park-Welridge
    WELTEVREDENPARK_WELVIEW
    Westville (VV) Dawncliffe
    DAWNCLIFFE_PHASE_1
    Westville (VV) Dawncliffe
    DAWNCLIFFE_PHASE_3

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