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MORE THAN JUST WIRELESS INTERNET

Get connected, quickly! With Fixed LTE all you need to connect is a router and SIM card, simply put it in and turn it on. It’s really that simple – no installation, no problem! Fixed LTE has large coverage and no landline is needed, making it a great alternative for ADSL or Fibre.

SAVE MOBILE DATA

Share data in the home with LTE wireless internet.

CUT COSTS

No landline or wires needed.

FAST SPEEDS

Get super fast internet for your home, up to 150mbps.

QUICK & EASY SETUP

Get connect in just a few days, plug in and play.

STABLE CONNECTION

No more down time when cables are stolen or broken.

MONTH TO MONTH

No contracts to lock you in, you can change your package at any time.

FIXED LTE PACKAGES

  • No Setup Fee PayableNo Setup Fee Payable
  • SIM and Router IncludedSIM and Router Included
  • Prepaid Data IncludedPrepaid Data Included

Network Providers are area dependant. Please check availability for your address to see who you are covered with.

View Terms and Conditions

Terms and Conditions

COVID-19 Disclaimer

RSAWEB and its telecommunications partners have been identified as an essential service provider and will be operational during the lockdown.
During the lockdown period and foreseeable future, all new and pending orders are being processed as normal however, installation dates may be subject to change due to delays as a result of the COVID-19 lockdown restrictions.
At this point in time, only critical installations for business and services are likely to be prioritised. Please note, during the lockdown period, onsite support is limited: only issues deemed as critical will be considered for onsite support. 
We are working closely with the Fibre operators to come to a conclusion on this matter and will provide you with further information on this topic as soon as it is made available to us.

 

Free Router Fixed LTE Promotion 2020

The first one hundred (100) customers who sign up on 100GB, 200GB and 500GB MTN Fixed LTE SIM only packages will receive a free router. This promotional offer does not apply to 10GB and 50GB SIM only orders or only router rental packages.  If a client cancels within 12 months of the Fixed LTE service going live, they are liable to pay back the cost of the router, R2450. This offer is only valid in Fixed LTE live areas, while stocks last. RSAWEB reserves the right to end this promotion without notice.

RSAWEB MTN FIXED LTE Terms and Conditions

1. General Terms

a. The following Terms and Conditions contain assumptions of risk and/or liability by the Customer; and limits and excludes liabilities, obligations and legal responsibilities which RSAWEB Proprietary Limited (referred to as “RSAWEB “) will have towards Customers and other persons.

b. These Terms and Conditions also limit and exclude Customers rights and remedies against RSAWEB and place various risks, liabilities, obligations and legal responsibilities on Customers.

c. These Terms and Conditions may result in Customers being responsible for paying additional costs and amounts and RSAWEB may also have claims and other rights against Customers.

d. To the extent that the Terms and Conditions or any goods or services provided under the Terms and Conditions are governed by the Consumer Protection Act, 2008 (“the CPA”), no provision of these Terms and Conditions is intended to contravene the applicable provisions of the CPA. Therefore, all provisions of the Terms and Conditions must be treated as being qualified, to the extent necessary, to ensure that the applicable provisions of the CPA are complied with.

2. Introduction

a. The RSAWEB MTN FIXED LTE service is a residential fixed broadband service utilising LTE spectrum on MTN South Africa’s mobile network to deliver fast internet connectivity to the home.

b. RSAWEB MTN FIXED LTE is a fixed broadband service that will be offered as a stand-alone product to RSAWEB customers who reside within MTN Fixed-LTE coverage areas.

c. The RSAWEB MTN FIXED LTE service will only be available on LTE technology, it will not fall back to 3G or 2G technology.

d. RSAWEB MTN FIXED LTE service will only provide a public dynamic IP address, and no fixed IP address VAS is allowed.

e. RSAWEB MTN FIXED LTE service does not support traditional mobile voice, SMS and USSD services.

f. The RSAWEB MTN FIXED LTE service makes use of a RSAWEB private APN (ws.RSAWEB.fwa) which the Customer may need to manually configure on to the router.

g. RSAWEB can only provide MTN FIXED LTE services in an area where there is MTN SA Fixed LTE coverage.

h. The provision of the RSAWEB MTN FIXED LTE service is subject to the verification of the coverage after the order has been placed with RSAWEB.

i. In addition to these Terms and Conditions, the use of RSAWEB MTN FIXED LTE is subject to the following:

i. RSAWEB General Terms and Conditions;

ii. RSAWEB Privacy Policy

iii. RSAWEB Acceptable Use Policy and Fair Usage Policy

iv. Terms and Conditions applicable to a specific promotion.

j. The abovementioned terms and conditions, and policies are available and accessible on https://www.rsaweb.co.za/legal/

k. RSAWEB MTN FIXED LTE will available from the 20th March and until RSAWEB in its sole and absolute discretion elects to discontinue the service.

3. Packages

a. The RSAWEB MTN FIXED LTE service is offered as a capped data product, and RSAWEB will not allow any Out-Of-Bundle data usage or charging.

b. The RSAWEB MTN FIXED LTE price plans will receive both Anytime Data and Night Express Data. The Night Express Data is available for use between 00:00 – 05:59 only.

c. The standard inclusive (Anytime and Night Express Data) and Top-Up value is valid for 30-days. MTN FIXED LTE Customers are permitted to carry over unused standard inclusive value and Top-Up value at the end of a billing cycle only once (1 time). This means that unused value will not expire at the end of a billing cycle and will be valid for a further 30-days.

d. The RSAWEB MTN FIXED LTE data with the earliest expiry will deplete first, in the following sequence:

i. Night Express Data (only between 00:00 and 05:59)

ii. Unused Top-up data

iii. Monthly any-time data rolled over from the previous month

iv. Monthly any-time data allocated for that month

e. RSAWEB MTN FIXED LTE inclusive value and Top-Up value can only be transferred between RSAWEB MTN FIXED LTE accounts/users.

i. Customers can initiate a transfer by contacting RSAWEB on 087740000

ii. The transfer request is subject to the verification of the Recipient account details and acceptance of the transfer by the Recipient.

iii. RSAWEB reserves the right to decline a transfer request where either the Donor or Recipient account is suspended.

iv. The transferred value retains its initial validity period and will deplete first once allocated to the Recipient.

v. This will be considered a cession of service and the relevant documentation will apply

4. Ordering Process & Package Activation

a. Customers can place orders for RSAWEB MTN FIXED LTE either online through the RSAWEB website, or through an authorised representative of RSAWEB.

b. All orders, placed online or through an authorised representative, are subject to acceptance by RSAWEB.

c. The acceptance of the order will depend on, amongst others, the correctness of the product related information reflected on the order; credit vetting and receipt of payment or a payment authorisation.

d. RSAWEB reserves the right to obtain information regarding the Customer’s credit worthiness from third parties i.e. credit bureaus and authorised agents, after the Customer has placed the order. An order may be accepted or rejected based on the information received from credit bureaus.

e. The order is accepted when the Customer’s RSAWEB MTN FIXED LTE Account is delivered.
f. The Customer must comply with the Regulation of Interception of Communications and Provision of Communication-related Information Act 70 of 2002 (“RICA”) prior to a RSAWEB MTN FIXED LTE Account being activated.

g. As per RICA, a Customer must provide proof of full names, surname, Identity Document number and residential address to a RICA officer when purchasing a SIM card.

h. RSAWEB will allow the service to be activated when there is compliance with RICA. Service Activation may take between 2 (two) and 24 (twenty-four) hours after RSAWEB has received the RICA documents from the RICA officer.

i. SIM cards will be locked to a RSAWEB / MTN approved range of devices. If other devices are used, those devices will not be recognised by or register on the RSAWEB MTN FIXED LTE network.

j. SIM cards will be locked to the location for which the application was placed and will not register to the RSAWEB MTN FIXED LTE network if used in a different location.

k. The activation of the service will be considered acceptance of all the terms and conditions applicable to the service.

5. Contract Commencement and Duration

a. The RSAWEB MTN FIXED LTE contract commences on the date of Delivery.

b. The RSAWEB MTN FIXED LTE SIM-only contract will remain in force on a month to month basis until terminated by either party with 1 (one) calendar months’ notice.

c. Customers who sign up for the RSAWEB MTN FIXED LTE service and elect to purchase a router (subject to an additional monthly payment) as a rental router option, would need take note of the router rental cancellation policy.

d. Customers who sign up for RSAWEB MTN FIXED LTE have the right to a cooling off period of five (5) days from the day of service activation.

e. During this period, the Customer may cancel the RSAWEB MTN FIXED LTE contract (for whatever reason) without penalty, subject to returning all hardware received as part of the agreement and the payment of SIM, delivery and activation cost.

6. Installation, Equipment and Connectivity

a. The Customer has three options in respect of the router to be used:

i. The Customer may elect to be on a SIM-only plan and use a router of their choice. Only MTN / RSAWEB approved devices may be used to access the RSAWEB MTN FIXED LTE service.

ii. The Customer may choose to be on a SIM-only plan and purchases a router from RSAWEB by paying the full purchase price upfront.

iii. The Customer may elect to purchase a router from RSAWEB, at an additional monthly with a setup fee charged upfront. The router will need to be returned at the end of the service. Failure to comply will result in a charge. The delivery in all three cases will be provided

iv. R199

v. free of charge.

vi. free of charge.

b. In the case of the option 6.a.iii above, ownership of the router will remain with RSAWEB for the duration of the RSAWEB MTN FIXED LTE contract. The service will continue a month-to-month basis after the initial fixed term until such a time the service is terminated by either party.

c. The risk of loss, damage or theft of the router will transfer to the Customer upon delivery of the equipment.

i. Customers who are on the router ret will be liable to pay the replacement value, at the time of loss or theft, of the equipment.

ii. In the event of theft or loss of a router and/or SIM card, the Customer has a statutory obligation to report such loss or theft to the South African Police Services immediately, and to request RSAWEB to suspend such SIM Card.

d. RSAWEB will only make use of equipment and hardware that has been approved by the Independent Communications Authority of South Africa (ICASA) and network approved by MTN SA to provide its RSAWEB MTN FIXED LTE services.

e. Customers may choose to make use of their own devices from the list of RSAWEB approved devices but may be subject to limited support as a result of limitations in compatibility with RSAWEB systems and the MTN SA mobile network configuration.

f. Where Customers elects to use their own equipment and devices, the Customer must maintain and operate compatible equipment and devices required to access the RSAWEB MTN FIXED LTE services. To that end, RSAWEB makes no warranties, either expressed or implied, regarding such Customer equipment.

g. Equipment supplied by RSAWEB carries a warranty for defects for a period of 12 (twelve) months.

h. The warranty only applies to manufacturer defects and not user-induced and/or negligent damage; or damage caused by liquid or moisture intrusion.

i. If equipment supplied by RSAWEB becomes defective:

i. the Customer must return the equipment to RSAWEB.

ii. RSAWEB will have the equipment repaired or replaced.

j. RSAWEB reserves the right to replace equipment with refurbished equipment.

k. Faulty SIM cards will be replaced at no charge within the first 12 (twelve) months.

l. RSAWEB will not perform any SIM-swaps

m. The Customer will be liable for repair or replacement cost to faulty equipment if the damage to the equipment is user-induced.

9. Billing and Payment

a. Subject to the conditions above being met, billing of the RSAWEB MTN FIXED LTE account will be triggered once the SIM card has been delivered.

b. RSAWEB will bill the Customer for monthly subscription charges in advance from the time the service has been delivered.

c. Where a RSAWEB MTN FIXED LTE Account is activated before the start of the next billing cycle, the Customer will be liable for pro-rated subscription and will be allocated a pro-rated volume of data.

d. The Customer will be billed in advance for any additional hardware and services, including Top-Up data purchases.

e. The Customer must pay amounts due into RSAWEB ’s bank account within 2 (two) business days of the invoice date.

f. If a Customer pays by debit order or other electronic means, his bank or third party is his agent. The Customers carries the risk of payment until RSAWEB receives payment into their account.

g. RSAWEB reserves the right to charge a debit order return fee of R12,50 (excluding VAT) for each unsuccessful debit order transactions.

h. Where 2 consecutive debit orders are unsuccessful, RSAWEB reserves the right to automatically change the payment method to cash and effectively terminate the debit order mandate.

i. Top-ups are allocated on a prepaid basis. Payments can be made via EFT or Credit card. Data will only be allocated once a positive balance is visible on the customers’ accounts/subscription.

10. Suspension and Migration Rules

a. RSAWEB reserves the right to suspend billing and provisioning of recurring data balances, with notice to the Customer, if RSAWEB has not received payment in full.

b. Where a Customer’s Account has been suspended, he will not have access to the internet unless there is a carry-over of data which has not expired.

c. A suspended RSAWEB MTN FIXED LTE Account may be reactivated subject to payment of the full outstanding amounts due.

d. A Customer may not request for his RSAWEB MTN FIXED LTE Account to be suspended whilst he is in a 24 (twenty-four) month contract as RSAWEB does not allow any kind of payment holiday arrangement.

e. RSAWEB MTN FIXED LTE Customers may migrate to other RSAWEB services like Fibre to the Home subject to the applicable FTTH price plan terms and conditions including the availability of a Fibre network coverage in the applicable area.

f. Data caps are non-transferable between carrier technologies, and customers who migrate between capped and uncapped FTTH price plans and RSAWEB MTN FIXED LTE price plans will forfeit all available data for the price plan migrated from.

11. Upgrade and Downgrade Rules

a. RSAWEB MTN FIXED LTE packages will not incur penalties or charges for upgrades or downgrades.

b. The Customer will need to notify RSAWEB in writing of upgrade or downgrade requests by the 16th of the month for the change to become effective from the following billing period, subject to changes in base subscription costs.

c. The subscriber shall retain any applicable carry-over data accumulation when upgrading or downgrading.

12. Relocation and Cancellation Rules

a. If a Customer changes their physical location from an area with MTN FIXED LTE coverage to another with MTN FIXED LTE coverage, RSAWEB will require an update of location in the register used for location locking on the network. Customers will be required to notify RSAWEB of the intention to move 30-days before moving, and RSAWEB will only allow the Customer to move a maximum of 4 (four) times in a one-year cycle.

b. Where a Customer changes location to an area that does not have MTN FIXED LTE coverage, he/she must cancel the contract. Cancellations are subject to cancellation charges as per their relevant package chosen.

c. The Customer may cancel RSAWEB MTN FIXED LTE at any time by giving RSAWEB notice of one calendar month. The notice must be communicated via e-mail to [email protected]

d. RSAWEB reserves the right to recover any outstanding amounts including amounts recoverable in respect of promotional value received within the clawback-period and the value of any equipment supplied, including lost or damaged equipment (replacement value at the time of cancellation).

13. Transfer and Change of Ownership

The RSAWEB MTN FIXED LTE Price Plan is not transferable

14. Service: Interruptions and Support

a. Due to the nature of the mobile network, RSAWEB makes no guarantees on service quality and availability.

b. RSAWEB will not be held responsible for a service being interrupted and/or failing due to an interruption in the network or any other reason.

c. The Customer is ultimately responsible for his/her use of the RSAWEB MTN FIXED LTE service from the activation of the services. Therefore, RSAWEB, will not be held liable for any loss or damage that results from the use of the services.

d. RSAWEB reserves the right, in its sole and absolute discretion, to terminate or suspend the Customers services or access to the network services where RSAWEB suspects abuse of its network, RSAWEB MTN FIXED LTE, any of its services, fraud, criminal activity or where the Customer’s participation is placing an unreasonable constraint on the MTN network which may impact the experience of other MTN Customers.

e. The RSAWEB contact centre is available 24/7 on 0874700000

f. Where a callout can be attributed to a fault caused by the Customer, the Customer will be charged a call-out fee.

15. Changes to the Service and, Terms and Conditions

a. RSAWEB reserves the right at any time to modify, suspend or discontinue the services, with notice, without liability to the Customer or any third party.

b. RSAWEB reserves the right from time to time to vary the charges of these services as may be deemed necessary in its discretion, with notice c. The Customer must visit RSAWEB www.rsaweb.co.za website regularly for notices, updates and/or changes to products and services.

c. As changes will be posted on the RSAWEB website, the Customers continued use of the products and/or services will be deemed acceptance of the amended rules.

16. Limitation of Liability

a. Subject to a fixed limit, RSAWEB only accepts liability for direct loss or damages suffered by the Customer, for which RSAWEB is responsible for in terms of the law, with the exception of loss or damages (direct or indirect) caused by:

i. RSAWEB ’s failure to supply or deliver equipment or services on the required date and/or time.

ii. The suspension, interruption or cancellation of RSAWEB MTN FIXED LTE through no negligent or failure by RSAWEB (and its representatives and agents).

iii. The legal suspension of the Customer’s RSAWEB MTN FIXED LTE.

b. Any acts or omissions by RSAWEB and its representatives or agents, that are beyond its control.

c. The Customer’s use of any equipment supplied to him by RSAWEB.

d. RSAWEB ’s cumulative maximum liability for all claims, actions. Demands and proceedings, irrespective of the cause, is limited to one month’s subscription payable in terms of the RSAWEB MTN FIXED LTE contract.

17. Complaints Handling Procedure

a. RSAWEB has a complaints resolution procedure that aims to address any dissatisfaction with its products and services.

b. Complaints can be communicated via email and on our social media pages.

c. RSAWEB will acknowledge your complaint within 48 hours and provide the Customer with a reference number.

d. RSAWEB will investigate and provide feedback on the complaint within 14 calendars days.

e. If the Customer is not satisfied with the resolution of the complaint, he/she has the right to refer the matter to:

i. The Internet Service Provider’s Association (ISPA) on [email protected]; or

ii. the Independent Communications Authority to South Africa (ICASA) on www.icasa.org.za.

 

TOP UP PACKAGES

Sometimes there's still a bit of month left at the end of your data. You can buy a once off top up at anytime.

1GB topup data

only R10

1GB Anytime Topup data

2GB topup data

only R20

2GB Anytime Topup data

5GB topup data

only R45

5GB Anytime Topup data

10GB topup data

only R70

10GB Anytime Topup data

20GB topup data

only R140

20B Anytime Topup data

50GB topup data

only R300

50GB Anytime Topup data

100GB topup data

only R600

100GB Anytime Topup data

T&C's apply.

GETTING CONNECTED

Fixed LTE is the easiest and quickest way to get connected! All you have to do is insert a SIM card; no installation or landline is required and everything you need is sent to your door.

ORDER ONLINE

Check that your address is covered and place your order online.

EASY RICA

RICA happens on delivery. Delivery takes place within 1-5 working days after payment is received.

SIMPLE SETUP

Insert the SIM into your router and you're ready to use the internet.

ROUTERS THAT ARE COMPATIBLE WITH MTN FIXED LTE

HUAWEI B612

Uploads and Downloads:
50Mbps / 300Mbps
Wireless N:
2.4Ghz & 5Ghz

HUAWEI B618

Uploads and Downloads:
50Mbps / 600Mbps
Wireless N:
2.4Ghz & 5Ghz

ZTE MF286 C

Uploads and Downloads:
50Mbps / 300Mbps
Wireless N:
2.4Ghz & 5Ghz

FREQUENTLY ASKED QUESTIONS

  • Can I upgrade, downgrade or cancel?

    Upgrades are effective within 3 days of receiving your upgrade request.

    Downgrades are effective on the 1st of the new month (if you downgrade before the 20th, otherwise it will only be effective the next month)

    To Cancel – we need just one calendar month’s notice.

  • When will I start paying?

    You only pay once the SIM Card and router (if applicable) are delivered to your home and have been activated.

  • Must I pay a set-up fee?

    No, RSAWEB covers this on your behalf. T’s and C’s apply.

  • When will I get my router?

    Your router will be delivered within 7-10 working days.

  • What router can I use with MTN Fixed LTE?

    Only approved CAT6 devices will work on the MTN Fixed LTE network. Inserting the new SIM card into another (CAT4) device will not work and you will need to contact our support team to unlock the SIM.

    Approved CAT6 devices:

    • HUAWEI B612
    • HUAWEI B618
    • ZTE MF286 C
  • Does this offer include a SIM card and router?

    Depending on the MTN package you choose and the compatibility of your existing router, you will either receive a new SIM card or a new SIM card and a new router.

     

    I have an MTN compatible device:

    HUAWEI B612, HUAWEI B618 and ZTE MF286 C are compatible routers.
    You will receive a new MTN SIM card. All you need to do is insert the new SIM card into your existing LTE device.

     

    I do not have an MTN compatible device:

    You will receive a new MTN SIM card and a new router. All you need to do is insert the new SIM card into your new LTE device. Please note that depending on the MTN LTE package that you choose, your new router may need to be paid for upfront and in full or a rental router which is paid for monthly.

  • Can I top up my data?

    Yes, you can top-up your data at any time using the MyRSAWEB online portal or mobile app, available for download from the Google Play Store or Apple App Store.

    Top-ups are paid at the time of purchase via Credit Card or Instant EFT of existing account credit. Top-ups roll over for one month. Unused anytime data carries over for 60 days. Night time data expires at month-end.

  • Do you have month to month packages?

    Yes, we do offer month-to-month packages. Should you cancel your contract within the first 12 months you will be liable for the setup fee.

  • How long will it take for me to be connected?

    The activation of your new MTN LTE SIM will take up to 24 hours to activate from the time the SIM is inserted into the device.

  • Is there a cancellation fee?

    Should you cancel your service (or fall into a suspended state for longer than 30 days) within the first 12 months of activation we will clawback any installation and/or connection fees that were subsidised by RSAWEB when you signed up.

    All our LTE packages are month-to-month, so you only need to give one calendar month’s notice in order to cancel your service.

    Free-to-Use Routers are exactly that – free to use for as long as you are with RSAWEB and using the relevant service. Should you cancel your service, the router can be purchased from RSAWEB at R1455, or you may return it to us in its original condition and in its original packaging.

     

    • You will have 10 days from the time your service is deactivated (turned off at the end of your months’ notice) to return the router to our offices.
    • We will send you a reminder on day 5 if we have not yet received your router.
    • If we do not receive your router back from you within the 10-day router-return period, you will be billed for it, and it will become your own.
    • Remember to include your name and RSAWEB customer code when returning your router.
    • No router returns will be accepted after 10 days have elapsed from the time that your account was deactivated.
    • All courier costs involved in returning the router are for your own account.
    • You will be charged the original retail value of the router.
    • When your router becomes your property it will no longer be insured by RSAWEB, and we will not accept responsibility for any damage or defaults to the router.

     

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For information regarding COVID-19 in South Africa, please visit www.sacoronavirus.co.za