If you cancel within 12 months, the R1 010 connection fee (excluding the 10Mbps package, as this is payable upfront) and R650 router cost become payable.
If you downgrade to the 10Mbps package within 12 months, you will be liable for the R1 010 connection fee.
A once off Installation fee of R1 725 is payable to RSAWEB.
*The Installation fee does not apply if you already have a fibre line installed (T's&C's apply).
The fee covers the first 5 meters, Vumatel then charges you R180-R220 per meter thereafter (T's&C's apply).
One calendar month notice period is needed for the cancellation of your services.
All cancellations have to go to [email protected] in order to be processed.
Moving is treated as a cancellation as your ONT cannot be moved and is fixed to the premises, should the next tenant take over your service,
we will transfer the service at no cost to you.
Contact [email protected] if this is the case.
Please ensure that your devices are compatible with the speeds of your chosen package.