CALL US NOW ON 087 470 0020

COVID-19 Disclaimer:
RSAWEB and its telecommunications partners have been identified as an essential service provider and will be operational during the lockdown.
During the lockdown period and foreseeable future, all new and pending orders are being processed as normal however, we are not certain about installation dates.
At this point in time, only critical installations for business and services are likely to be prioritised.
We are working closely with the Fibre operators to come to a conclusion on this matter and will provide you with further information on this topic as soon as it is made available to us.

General Terms
All packages are for residential sign ups only. Businesses unfortunately cannot sign up for these packages.
We commit to keeping our coverage data as accurate as possible, but we are reliant on the maps that are given to us by the Fibre Network Operators which could result in slight inaccuracies at times.
Installation fees and line rental fees are prescribed by the Fibre Network Operators (FNO). Pricing can change if mandated by the FNO, RSAWEB will always provide 1 (one) months’ notice to advise of any price changes.

Set-Up Fees
Set-Up Fees RSAWEB Covers this fee on your behalf for certain line speeds, if you cancel within 12 months or are suspended due to non-payment this fee will be clawed back.
The Installation fee covers the first 5 meters, Vumatel then charges you R180-R220 per meter thereafter (They will first quote you, and only upon acceptance of quotation will they proceed with the work).
The 5 metres is only if you require trenching in your property and this is 5 metres birds-eye-view irrelevant of route taken.

Cancellation Fees
If you cancel within 12 months of going live, you are liable to pay the R1 725 Installation fee plus a connection fee of R1 010. The installation fee does not apply if you already have a fibre line installed which is not damaged and still active, however the connection fee will still be applicable upon cancellation.

The router is free to use but remains the property of RSAWEB for the duration of your service. We fully insure your free-to-use router, so in the event of accidental damage or theft, we will replace it (T's&C's Apply). Should you cancel your services at any time, the router can be purchased from RSAWEB at the retail value at the time of cancellation or returned to RSAWEB in its original condition. Please include your name and RSAWEB customer code when returning your router. If we do not receive your router within the 10-day router-return period, you will be billed for it, and it will become your own. The router will no longer be insured by RSAWEB, and we will not accept responsibility for any damage or defaults. No router returns will be accepted any later than 10 days after your account was deactivated. All courier costs involved in returning the router are for your own account. You will be charged the original retail value of the router should you fail to comply. Please ensure that the LAN cable, power cable and anything else included in the router box is returned, as you can be billed for any missing items. RSAWEB routers are recycled, as part of our effort to reduce our carbon footprint, we refurbish our pre-owned routers. Rest assured that it has been cleaned, checked, and restored to "good as new" status.

One calendar month notice period is needed for the cancellation of your services. Please note you are responsible for cancelling your existing services such as ADSL or fibre with another provider (if applicable) when signing up with RSAWEB. All cancellations have to go to [email protected] in order to be processed. You will receive a cancellation form to complete accepting any relevant T's and C's, cancellations will be accepted upon completion of this process.

Moving Your Fibre Service
Moving home is treated as a cancellation as your ONT cannot be moved and is fixed to the premises. Should the next tenant take over your service, we will transfer the service at no cost to you. Contact [email protected] if this is the case. If you have been an RSAWEB client for less than your contract term and resume your service at your new home, you will not pay a cancellation fee and the remainder of your previous contract will be added to your new contract. If the provider considers moving an ONT box or fibre line for any reason as a re-installation, a fee of R1725 will be charged.

Shaping and Prioritisation
All RSAWEB Fibre to the home services are unthrottled and unshaped- there are no usage thresholds. Please note our speeds cannot be guaranteed as there are many factors that can impact the speed of our services. Fibre to the home is a best effort service. For 200Mbps or faster line speeds, an upgraded router is essential for peak WiFi speed, please also ensure that your devices are compatible with the speeds of your chosen package. If you already have an RSAWEB router in good condition you can return it and pay the difference to receive an upgraded router.

Free 1 Hour on-site support
This service is currently applicable to Cape Town and Johannesburg areas only. To request your onsite support visit- please email [email protected]

Referral Program
You can only refer up to 5 friends. You only receive your credit when your friends sign up and gets connected. The referral program is only applicable for Fibre to the Home Referrals

1GB FREE MTN SIM
1 GB free data does not roll over to the next month, but you can top this up on MYRSAWEB or by logging a ticket by emailing [email protected]

Written Off Clients Due to non-payment of Services
Clients who do not make payment with be notified that payment is due immediately. Failure to make payment will result in the Fibre to the Home services being suspended. Payment will still be payable during this time, but access to the internet will be denied. If no payment is still received, RSAWEB will hand your services over to the legal team. Once advised by the legal team if payment is not received, our Legal team will move to blacklist and your services will be written off. At this point all cancellation fees will be payable. If payment is then received and the services re-activated, it can take up to 2 (two) business weeks before the service is reactivated and a re-connection fee will be payable.

COVID-19 Disclaimer:
RSAWEB and its telecommunications partners have been identified as an essential service provider and will be operational during the lockdown.
During the lockdown period and foreseeable future, all new and pending orders are being processed as normal however, we are not certain about installation dates.
At this point in time, only critical installations for business and services are likely to be prioritised.
We are working closely with the Fibre operators to come to a conclusion on this matter and will provide you with further information on this topic as soon as it is made available to us.

1 Month Free & Double The Speed Promo
All customers who sign up before the end of May 2020 will receive one month free if they sign up within a live Openserve fibre area.
The zero-rated billing will not include the pro-rata portion of the first month but the second whole month will be zero-rate.
If a client cancels within 12 months they are liable to pay back the free month they have received.
All existing clients and clients who sign up before 10 May on 10Mbps, 20Mbps and 40Mbps speeds will be upgraded to 20Mbps, 40Mbps and 100Mbps respectively for a period of three months. Existing 100Mbps and 200Mbps will remain unchanged

General Terms
All packages are for residential signups only. Businesses unfortunately cannot sign up for these packages
We commit to keeping our coverage data as accurate as possible, but we are reliant on the maps that are give to us by the Fibre Network Operators which could result in slight inaccuracies at times
Installation fees and line rental fees are prescribed by the Fibre Network Operators (FNO). Pricing can change if mandated by the FNO, RSAWEB will always provide 1 (one) months notice to advise of any price changes.

Set-Up Fees
RSAWEB Covers this fee on your behalf, if you cancel or are suspended due to non-payment this fee will be clawed back. The Installation fee covers the first 8 meters, Openserve then charges you R180-R220 per meter thereafter (They will first quote you, and only upon acceptance of quotation will they proceed with the work). The 8 metres is only if you require trenching in your property and this is 8 metres birds-eye-view irrelevant of route taken.

Cancellation Fees
If you cancel within 12 months of going live, you are liable to pay the R1 437,50 Installation fee . The installation fee does not apply if you already have a fibre line installed which is not damaged and still active, however the connection fee (R575) will still be applicable upon cancellation.

The router is free to use but remains the property of RSAWEB for the duration of your service. We fully insure your free-to-use router, so in the event of accidental damage or theft, we will replace it (T's & C's Apply). Should you cancel your services at anytime, the router can be purchased from RSAWEB at the retail value at the time of cancellation or returned to RSAWEB in its original condition. Please include your name and RSAWEB customer code when returning your router. If we do not receive your router within the 10-day router-return period, you will be billed for it, and it will become your own. The router will no longer be insured by RSAWEB, and we will not accept responsibility for any damage or defaults. No router returns will be accepted any later than 10 days after your account was deactivated. All courier costs involved in returning the router are for your own account. You will be charged the original retail value of the router should you fail to comply. Please ensure that the LAN cable, power cable and anything else included in the router box is returned, as you can be billed for any missing items. RSAWEB routers are recycled, as part of our effort to reduce our carbon footprint, we refurbish our pre-owned routers. Rest assured that it has been cleaned, checked, and restored to "good as new" status.

One calendar month notice period is needed for the cancellation of your services. Please note you are responsible for cancelling your existing services such as ADSL or fibre with another provider (if applicable) when signing up with RSAWEB. All cancellations have to go to [email protected] in order to be processed. You will receive a cancellation form to complete accepting any relevant T's and C's, cancellations will be accepted upon completion of this process.

Moving Your Fibre Service
Moving home is treated as a cancellation as your ONT cannot be moved and is fixed to the premises. Should the next tenant take over your service, we will transfer the service at no cost to you. Contact [email protected] if this is the case. If you have been an RSAWEB client for less than your contract term and resume your service at your new home, you will not pay a cancellation fee and the remainder of your previous contract will be added to your new contract. If the provider considers moving an ONT box or fibre line for any reason as a re-installation, a fee of R1725 will be charged.

Shaping and Prioritisation
All RSAWEB Fibre to the home services are unthrottled and unshaped- there are no usage thresholds. Please note our speeds cannot be guaranteed as there are many factors that can impact the speed of our services. Fibre to the home is a best effort service. For 200Mbps or faster line speeds, an upgraded router is essential for peak WiFi speed, please also ensure that your devices are compatible with the speeds of your chosen package. If you already have an RSAWEB router in good condition you can return it and pay the difference to receive an upgraded router.

Free 1 Hour on-site support
This service is currently applicable to Cape Town and Johannesburg areas only. To request your onsite support visit- please email [email protected]

Referral Program
You can only refer up to 5 friends. You only receive your credit when your friends sign up and gets connected. The referral program is only applicable for Fibre to the Home Referrals

1GB FREE MTN SIM
1 GB free data does not roll over to the next month, but you can top this up on MYRSAWEB or by logging a ticket by emailing [email protected]

Written Off Clients Due to non-payment of Services
Clients who do not make payment will be notified that payment is due immediately.
Failure to make payment will result in the Fibre to the Home services being suspended.
Payment will still be payable during this time, but access to the internet will be denied.
If no payment is still received, RSAWEB will hand your services over to the legal team.
Once advised by the legal team if payment is not received, our Legal team will move to blacklist and your services will be written off.
At this point all cancellation fees will be payable.
If payment is then received and the services re-activated, it can take up to 2 (two) business weeks before the service is reactivated and a reconnection fee will be payable.

COVID-19 Disclaimer:
RSAWEB and its telecommunications partners have been identified as an essential service provider and will be operational during the lockdown.
During the lockdown period and foreseeable future, all new and pending orders are being processed as normal however, we are not certain about installation dates.
At this point in time, only critical installations for business and services are likely to be prioritised.
We are working closely with the Fibre operators to come to a conclusion on this matter and will provide you with further information on this topic as soon as it is made available to us.

General Terms
All packages are for residential signups only. Businesses unfortunately cannot sign up for these packages
We commit to keeping our coverage data as accurate as possible, but we are reliant on the maps that are give to us by the Fibre Network Operators which could result in slight inaccuracies at times
Installation fees and line rental fees are prescribed by the Fibre Network Operators (FNO). Pricing can change if mandated by the FNO, RSAWEB will always provide 1 (one) months notice to advise of any price changes.

Set-Up Fees
RSAWEB Covers this fee on your behalf, if you cancel or are suspended due to non-payment this fee will be clawed back. The Installation fee covers the first 30 meters, Frogfoot then charges you R180-R220 per meter thereafter (They will first quote you, and only upon acceptance of quotation will they proceed with the work). The 30 metres is only if you require trenching in your property and this is 30 metres birds-eye-view irrelevant of route taken.

Cancellation Fees
If you cancel within 12 months of going live, you are liable to pay the R1 765 Installation fee . The installation fee does not apply if you already have a fibre line installed which is not damaged and still active, however the connection fee (R1500 ex vat) will still be applicable upon cancellation.

The router is free to use but remains the property of RSAWEB for the duration of your service. We fully insure your free-to-use router, so in the event of accidental damage or theft, we will replace it (T's & C's Apply). Should you cancel your services at anytime, the router can be purchased from RSAWEB at the retail value at the time of cancellation or returned to RSAWEB in its original condition. Please include your name and RSAWEB customer code when returning your router. If we do not receive your router within the 10-day router-return period, you will be billed for it, and it will become your own. The router will no longer be insured by RSAWEB, and we will not accept responsibility for any damage or defaults. No router returns will be accepted any later than 10 days after your account was deactivated. All courier costs involved in returning the router are for your own account. You will be charged the original retail value of the router should you fail to comply. Please ensure that the LAN cable, power cable and anything else included in the router box is returned, as you can be billed for any missing items. RSAWEB routers are recycled, as part of our effort to reduce our carbon footprint, we refurbish our pre-owned routers. Rest assured that it has been cleaned, checked, and restored to "good as new" status.

One calendar month notice period is needed for the cancellation of your services. Please note you are responsible for cancelling your existing services such as ADSL or fibre with another provider (if applicable) when signing up with RSAWEB. All cancellations have to go to [email protected] in order to be processed. You will receive a cancellation form to complete accepting any relevant T's and C's, cancellations will be accepted upon completion of this process.

Moving Your Fibre Service
Moving home is treated as a cancellation as your ONT cannot be moved and is fixed to the premises. Should the next tenant take over your service, we will transfer the service at no cost to you. Contact [email protected] if this is the case. If you have been an RSAWEB client for less than your contract term and resume your service at your new home, you will not pay a cancellation fee and the remainder of your previous contract will be added to your new contract. If the provider considers moving an ONT box or fibre line for any reason as a re-installation, a fee of R1725 will be charged.

Shaping and Prioritisation
All RSAWEB Fibre to the home services are unthrottled and unshaped- there are no usage thresholds. Please note our speeds cannot be guaranteed as there are many factors that can impact the speed of our services. Fibre to the home is a best effort service. For 200Mbps or faster line speeds, an upgraded router is essential for peak WiFi speed, please also ensure that your devices are compatible with the speeds of your chosen package. If you already have an RSAWEB router in good condition you can return it and pay the difference to receive an upgraded router.

Free 1 Hour on-site support
This service is currently applicable to Cape Town and Johannesburg areas only. To request your onsite support visit- please email [email protected]

Referral Program
You can only refer up to 5 friends. You only receive your credit when your friends sign up and gets connected. The referral program is only applicable for Fibre to the Home Referrals

1GB FREE MTN SIM
1 GB free data does not roll over to the next month, but you can top this up on MYRSAWEB or by logging a ticket by emailing [email protected]

Written Off Clients due to Non-Payment
Clients who do not make payment will be notified that payment is due immediately.
Failure to make payment will result in the Fibre to the Home services being suspended.
Payment will still be payable during this time, but access to the internet will be denied.
If no payment is still received, RSAWEB will hand your services over to the legal team.
Once advised by the legal team if payment is not received, our Legal team will move to blacklist and your services will be written off.
At this point all cancellation fees will be payable. If payment is then received and the services re-activated, it can take up to 2 (two) business weeks before the service is reactivated and a reconnection fee will be payable.

COVID-19 Disclaimer:
RSAWEB and its telecommunications partners have been identified as an essential service provider and will be operational during the lockdown.
During the lockdown period and foreseeable future, all new and pending orders are being processed as normal however, we are not certain about installation dates.
At this point in time, only critical installations for business and services are likely to be prioritised.
We are working closely with the Fibre operators to come to a conclusion on this matter and will provide you with further information on this topic as soon as it is made available to us.

General Terms
All packages are for residential signups only. Businesses unfortunately cannot sign up for these packages
We commit to keeping our coverage data as accurate as possible, but we are reliant on the maps that are give to us by the Fibre Network Operators which could result in slight inaccuracies at times
Installation fees and line rental fees are prescribed by the Fibre Network Operators (FNO). Pricing can change if mandated by the FNO, RSAWEB will always provide 1 (one) months notice to advise of any price changes.

Set-Up Fees
RSAWEB Covers this fee on your behalf if you are in an MDU, fr free standing homes a once off fee of R2274 if payable upfront. if you cancel or are suspended due to non-payment this fee will be clawed back.

Cancellation Fees
If you cancel within 12 months of going live, you are liable to pay the R1 765 Installation fee . The installation fee does not apply if you already have a fibre line installed which is not damaged and still active, however the connection fee (R862.50) will still be applicable upon cancellation.

The router is free to use but remains the property of RSAWEB for the duration of your service. We fully insure your free-to-use router, so in the event of accidental damage or theft, we will replace it (T's & C's Apply). Should you cancel your services at anytime, the router can be purchased from RSAWEB at the retail value at the time of cancellation or returned to RSAWEB in its original condition. Please include your name and RSAWEB customer code when returning your router. If we do not receive your router within the 10-day router-return period, you will be billed for it, and it will become your own. The router will no longer be insured by RSAWEB, and we will not accept responsibility for any damage or defaults. No router returns will be accepted any later than 10 days after your account was deactivated. All courier costs involved in returning the router are for your own account. You will be charged the original retail value of the router should you fail to comply. Please ensure that the LAN cable, power cable and anything else included in the router box is returned, as you can be billed for any missing items. RSAWEB routers are recycled, as part of our effort to reduce our carbon footprint, we refurbish our pre-owned routers. Rest assured that it has been cleaned, checked, and restored to "good as new" status.

One calendar month notice period is needed for the cancellation of your services. Please note you are responsible for cancelling your existing services such as ADSL or fibre with another provider (if applicable) when signing up with RSAWEB. All cancellations have to go to [email protected] in order to be processed. You will receive a cancellation form to complete accepting any relevant T's and C's, cancellations will be accepted upon completion of this process.

Moving Your Fibre Service
Moving home is treated as a cancellation as your ONT cannot be moved and is fixed to the premises. Should the next tenant take over your service, we will transfer the service at no cost to you. Contact [email protected] if this is the case. If you have been an RSAWEB client for less than your contract term and resume your service at your new home, you will not pay a cancellation fee and the remainder of your previous contract will be added to your new contract. If the provider considers moving an ONT box or fibre line for any reason as a re-installation, a fee of R1725 will be charged.

Shaping and Prioritisation
All RSAWEB Fibre to the home services are unthrottled and unshaped- there are no usage thresholds. Please note our speeds cannot be guaranteed as there are many factors that can impact the speed of our services. Fibre to the home is a best effort service. For 200Mbps or faster line speeds, an upgraded router is essential for peak WiFi speed, please also ensure that your devices are compatible with the speeds of your chosen package. If you already have an RSAWEB router in good condition you can return it and pay the difference to receive an upgraded router.

Free 1 Hour on-site support
This service is currently applicable to Cape Town and Johannesburg areas only. To request your onsite support visit- please email [email protected]

Referral Program
You can only refer up to 5 friends. You only receive your credit when your friends sign up and gets connected. The referral program is only applicable for Fibre to the Home Referrals

1GB FREE MTN SIM
1 GB free data does not roll over to the next month, but you can top this up on MYRSAWEB or by logging a ticket by emailing [email protected]

Written Off Clients due to Non-Payment
Clients who do not make payment will be notified that payment is due immediately.
Failure to make payment will result in the Fibre to the Home services being suspended.
Payment will still be payable during this time, but access to the internet will be denied.
If no payment is still received, RSAWEB will hand your services over to the legal team.
Once advised by the legal team if payment is not received, our Legal team will move to blacklist and your services will be written off.
At this point all cancellation fees will be payable. If payment is then received and the services re-activated, it can take up to 2 (two) business weeks before the service is reactivated and a reconnection fee will be payable.

COVID-19 Disclaimer:
RSAWEB and its telecommunications partners have been identified as an essential service provider and will be operational during the lockdown.
During the lockdown period and foreseeable future, all new and pending orders are being processed as normal however, we are not certain about installation dates.
At this point in time, only critical installations for business and services are likely to be prioritised.
We are working closely with the Fibre operators to come to a conclusion on this matter and will provide you with further information on this topic as soon as it is made available to us.

General Terms
All packages are for residential signups only. Businesses unfortunately cannot sign up for these packages
We commit to keeping our coverage data as accurate as possible, but we are reliant on the maps that are give to us by the Fibre Network Operators which could result in slight inaccuracies at times
Installation fees and line rental fees are prescribed by the Fibre Network Operators (FNO). Pricing can change if mandated by the FNO, RSAWEB will always provide 1 (one) months notice to advise of any price changes.

Set-Up Fees
RSAWEB Covers this fee on your behalf, if you cancel or are suspended due to non-payment this fee will be clawed back.

Cancellation Fees
If you cancel within 12 months of going live, you are liable to pay the R1 765 Installation fee . The installation fee does not apply if you already have a fibre line installed which is not damaged and still active, however the connection fee (R862.50) will still be applicable upon cancellation.

The router is free to use but remains the property of RSAWEB for the duration of your service. We fully insure your free-to-use router, so in the event of accidental damage or theft, we will replace it (T's & C's Apply). Should you cancel your services at anytime, the router can be purchased from RSAWEB at the retail value at the time of cancellation or returned to RSAWEB in its original condition. Please include your name and RSAWEB customer code when returning your router. If we do not receive your router within the 10-day router-return period, you will be billed for it, and it will become your own. The router will no longer be insured by RSAWEB, and we will not accept responsibility for any damage or defaults. No router returns will be accepted any later than 10 days after your account was deactivated. All courier costs involved in returning the router are for your own account. You will be charged the original retail value of the router should you fail to comply. Please ensure that the LAN cable, power cable and anything else included in the router box is returned, as you can be billed for any missing items. RSAWEB routers are recycled, as part of our effort to reduce our carbon footprint, we refurbish our pre-owned routers. Rest assured that it has been cleaned, checked, and restored to "good as new" status.

One calendar month notice period is needed for the cancellation of your services. Please note you are responsible for cancelling your existing services such as ADSL or fibre with another provider (if applicable) when signing up with RSAWEB. All cancellations have to go to [email protected] in order to be processed. You will receive a cancellation form to complete accepting any relevant T's and C's, cancellations will be accepted upon completion of this process.

Moving Your Fibre Service
Moving home is treated as a cancellation as your ONT cannot be moved and is fixed to the premises. Should the next tenant take over your service, we will transfer the service at no cost to you. Contact [email protected] if this is the case. If you have been an RSAWEB client for less than your contract term and resume your service at your new home, you will not pay a cancellation fee and the remainder of your previous contract will be added to your new contract. If the provider considers moving an ONT box or fibre line for any reason as a re-installation, a fee of R1725 will be charged.

Shaping and Prioritisation
All RSAWEB Fibre to the home services are unthrottled and unshaped- there are no usage thresholds. Please note our speeds cannot be guaranteed as there are many factors that can impact the speed of our services. Fibre to the home is a best effort service. For 200Mbps or faster line speeds, an upgraded router is essential for peak WiFi speed, please also ensure that your devices are compatible with the speeds of your chosen package. If you already have an RSAWEB router in good condition you can return it and pay the difference to receive an upgraded router.

Free 1 Hour on-site support
This service is currently applicable to Cape Town and Johannesburg areas only. To request your onsite support visit- please email [email protected]

Referral Program
You can only refer up to 5 friends. You only receive your credit when your friends sign up and gets connected. The referral program is only applicable for Fibre to the Home Referrals

1GB FREE MTN SIM
1 GB free data does not roll over to the next month, but you can top this up on MYRSAWEB or by logging a ticket by emailing [email protected]

Written Off Clients due to Non-Payment
Clients who do not make payment will be notified that payment is due immediately.
Failure to make payment will result in the Fibre to the Home services being suspended.
Payment will still be payable during this time, but access to the internet will be denied.
If no payment is still received, RSAWEB will hand your services over to the legal team.
Once advised by the legal team if payment is not received, our Legal team will move to blacklist and your services will be written off.
At this point all cancellation fees will be payable. If payment is then received and the services re-activated, it can take up to 2 (two) business weeks before the service is reactivated and a reconnection fee will be payable.

COVID-19 Disclaimer:
RSAWEB and its telecommunications partners have been identified as an essential service provider and will be operational during the lockdown.
During the lockdown period and foreseeable future, all new and pending orders are being processed as normal however, we are not certain about installation dates.
At this point in time, only critical installations for business and services are likely to be prioritised.
We are working closely with the Fibre operators to come to a conclusion on this matter and will provide you with further information on this topic as soon as it is made available to us.

General Terms
All packages are for residential signups only. Businesses unfortunately cannot sign up for these packages
We commit to keeping our coverage data as accurate as possible, but we are reliant on the maps that are give to us by the Fibre Network Operators which could result in slight inaccuracies at times
Installation fees and line rental fees are prescribed by the Fibre Network Operators (FNO). Pricing can change if mandated by the FNO, RSAWEB will always provide 1 (one) months notice to advise of any price changes.

Set-Up Fees
RSAWEB Covers this fee on your behalf, if you cancel or are suspended due to non-payment this fee will be clawed back.

Cancellation Fees
If you cancel within 12 months of going live, you are liable to pay the R1 725 Installation fee . The installation fee does not apply if you already have a fibre line installed which is not damaged and still active, however the connection fee (R863,00) will still be applicable upon cancellation.

The router is free to use but remains the property of RSAWEB for the duration of your service. We fully insure your free-to-use router, so in the event of accidental damage or theft, we will replace it (T's & C's Apply). Should you cancel your services at anytime, the router can be purchased from RSAWEB at the retail value at the time of cancellation or returned to RSAWEB in its original condition. Please include your name and RSAWEB customer code when returning your router. If we do not receive your router within the 10-day router-return period, you will be billed for it, and it will become your own. The router will no longer be insured by RSAWEB, and we will not accept responsibility for any damage or defaults. No router returns will be accepted any later than 10 days after your account was deactivated. All courier costs involved in returning the router are for your own account. You will be charged the original retail value of the router should you fail to comply. Please ensure that the LAN cable, power cable and anything else included in the router box is returned, as you can be billed for any missing items. RSAWEB routers are recycled, as part of our effort to reduce our carbon footprint, we refurbish our pre-owned routers. Rest assured that it has been cleaned, checked, and restored to "good as new" status.

One calendar month notice period is needed for the cancellation of your services. Please note you are responsible for cancelling your existing services such as ADSL or fibre with another provider (if applicable) when signing up with RSAWEB. All cancellations have to go to [email protected] in order to be processed. You will receive a cancellation form to complete accepting any relevant T's and C's, cancellations will be accepted upon completion of this process.

Moving Your Fibre Service
Moving home is treated as a cancellation as your ONT cannot be moved and is fixed to the premises. Should the next tenant take over your service, we will transfer the service at no cost to you. Contact [email protected] if this is the case. If you have been an RSAWEB client for less than your contract term and resume your service at your new home, you will not pay a cancellation fee and the remainder of your previous contract will be added to your new contract. If the provider considers moving an ONT box or fibre line for any reason as a re-installation, a fee of R1725 will be charged.

Shaping and Prioritisation
All RSAWEB Fibre to the home services are unthrottled and unshaped- there are no usage thresholds. Please note our speeds cannot be guaranteed as there are many factors that can impact the speed of our services. Fibre to the home is a best effort service. For 200Mbps or faster line speeds, an upgraded router is essential for peak WiFi speed, please also ensure that your devices are compatible with the speeds of your chosen package. If you already have an RSAWEB router in good condition you can return it and pay the difference to receive an upgraded router.

Free 1 Hour on-site support
This service is currently applicable to Cape Town and Johannesburg areas only. To request your onsite support visit- please email [email protected]

Referral Program
You can only refer up to 5 friends. You only receive your credit when your friends sign up and gets connected. The referral program is only applicable for Fibre to the Home Referrals

1GB FREE MTN SIM
1 GB free data does not roll over to the next month, but you can top this up on MYRSAWEB or by logging a ticket by emailing [email protected]

Written Off Clients Due to non-payment of Services
Clients who do not make payment will be notified that payment is due immediately.
Failure to make payment will result in the Fibre to the Home services being suspended.
Payment will still be payable during this time, but access to the internet will be denied.
If no payment is still received, RSAWEB will hand your services over to the legal team.
Once advised by the legal team if payment is not received, our Legal team will move to blacklist and your services will be written off.
At this point all cancellation fees will be payable.
If payment is then received and the services re-activated, it can take up to 2 (two) business weeks before the service is reactivated and a re-connection fee will be payable.

COVID-19 Disclaimer:
RSAWEB and its telecommunications partners have been identified as an essential service provider and will be operational during the lockdown.
During the lockdown period and foreseeable future, all new and pending orders are being processed as normal however, we are not certain about installation dates.
At this point in time, only critical installations for business and services are likely to be prioritised.
We are working closely with the Fibre operators to come to a conclusion on this matter and will provide you with further information on this topic as soon as it is made available to us.

General Terms
All packages are for residential signups only. Businesses unfortunately cannot sign up for these packages
We commit to keeping our coverage data as accurate as possible, but we are reliant on the maps that are give to us by the Fibre Network Operators which could result in slight inaccuracies at times
Installation fees and line rental fees are prescribed by the Fibre Network Operators (FNO). Pricing can change if mandated by the FNO, RSAWEB will always provide 1 (one) months notice to advise of any price changes.

Set-Up Fees
RSAWEB Covers this fee on your behalf, if you cancel or are suspended due to non-payment this fee will be clawed back.

Cancellation Fees
If you cancel within 12 months of going live, you are liable to pay the R1 725 Installation fee . The installation fee does not apply if you already have a fibre line installed which is not damaged and still active, however the connection fee (R863,00) will still be applicable upon cancellation.

The router is free to use but remains the property of RSAWEB for the duration of your service. We fully insure your free-to-use router, so in the event of accidental damage or theft, we will replace it (T's & C's Apply). Should you cancel your services at anytime, the router can be purchased from RSAWEB at the retail value at the time of cancellation or returned to RSAWEB in its original condition. Please include your name and RSAWEB customer code when returning your router. If we do not receive your router within the 10-day router-return period, you will be billed for it, and it will become your own. The router will no longer be insured by RSAWEB, and we will not accept responsibility for any damage or defaults. No router returns will be accepted any later than 10 days after your account was deactivated. All courier costs involved in returning the router are for your own account. You will be charged the original retail value of the router should you fail to comply. Please ensure that the LAN cable, power cable and anything else included in the router box is returned, as you can be billed for any missing items. RSAWEB routers are recycled, as part of our effort to reduce our carbon footprint, we refurbish our pre-owned routers. Rest assured that it has been cleaned, checked, and restored to "good as new" status.

One calendar month notice period is needed for the cancellation of your services. Please note you are responsible for cancelling your existing services such as ADSL or fibre with another provider (if applicable) when signing up with RSAWEB. All cancellations have to go to [email protected] in order to be processed. You will receive a cancellation form to complete accepting any relevant T's and C's, cancellations will be accepted upon completion of this process.

Moving Your Fibre Service
Moving home is treated as a cancellation as your ONT cannot be moved and is fixed to the premises. Should the next tenant take over your service, we will transfer the service at no cost to you. Contact [email protected] if this is the case. If you have been an RSAWEB client for less than your contract term and resume your service at your new home, you will not pay a cancellation fee and the remainder of your previous contract will be added to your new contract. If the provider considers moving an ONT box or fibre line for any reason as a re-installation, a fee of R1725 will be charged.

Shaping and Prioritisation
All RSAWEB Fibre to the home services are unthrottled and unshaped- there are no usage thresholds. Please note our speeds cannot be guaranteed as there are many factors that can impact the speed of our services. Fibre to the home is a best effort service. For 200Mbps or faster line speeds, an upgraded router is essential for peak WiFi speed, please also ensure that your devices are compatible with the speeds of your chosen package. If you already have an RSAWEB router in good condition you can return it and pay the difference to receive an upgraded router.

Free 1 Hour on-site support
This service is currently applicable to Cape Town and Johannesburg areas only. To request your onsite support visit- please email [email protected]

Referral Program
You can only refer up to 5 friends. You only receive your credit when your friends sign up and gets connected. The referral program is only applicable for Fibre to the Home Referrals

1GB FREE MTN SIM
1 GB free data does not roll over to the next month, but you can top this up on MYRSAWEB or by logging a ticket by emailing [email protected]

Written Off Clients Due to non-payment of Services
Clients who do not make payment will be notified that payment is due immediately.
Failure to make payment will result in the Fibre to the Home services being suspended.
Payment will still be payable during this time, but access to the internet will be denied.
If no payment is still received, RSAWEB will hand your services over to the legal team.
Once advised by the legal team if payment is not received, our Legal team will move to blacklist and your services will be written off.
At this point all cancellation fees will be payable.
If payment is then received and the services re-activated, it can take up to 2 (two) business weeks before the service is reactivated and a re-connection fee will be payable.