Step-by-step to getting Fibre installed

Jacqui Hannaford | August 18, 2015 | Blog

Step-by-step to getting Fibre installed

August 18, 2015

By now you’ve surely heard all the hype around fibre Internet and know that by getting your home connected to fibre, you will get an amazing uninterrupted Internet connection with no lag or buffering, be able to stream your favourite movies, have seamless Skype conversations and enjoy weekends of 24/7 online gaming.

But perhaps you feel as though installation is a bit daunting?

Don’t worry! We’ve got you covered. It’s simpler than you think, below is a breakdown of just how easy it is to get fibre to your home with RSAWEB.

Contact RSAWEB to let us know that you are interested in getting fibre.

Simply order online or give us a call on 0874700010, if you’d prefer to speak to someone.



One of our friendly sales consultants will be in touch.

The first thing we do is confirm your address is ‘live’. This is an area where the fibre cables have been laid and are ready to be connected. You can check if your area is live for yourself if you’d like.

If your area is not live we will keep your details on file and notify you once the infrastructure has been laid. We are connecting more and more areas every day; yours could be one of them!

Once we have confirmed your area is live, we make sure you have the perfect fibre package, taking into account your Internet requirements, usage and budget. Our sales consultant will discuss these with you to help you find the best package to suit your needs.

Once you have decided on your package we will send you an email confirming your details that were discussed, along with an application form and an outline of the necessary supporting documents we require.

Once we receive the completed application form and all the necessary supporting documents we will process your order.


RSAWEB will place the installation order with the fibre supplier. Fibre suppliers include Octotel, OpenServe, Frogfoot and Vumatel, among others.

Customers on the Vumatel network have the option of ordering their installation directly from Vumatel themselves.

Certain fibre suppliers are only available in specific areas. This may mean you will not be able to choose who your fibre supplier is depending on the area you live in.

RSAWEB do not do the physical installation for your home, this is handled by the fibre supplier stipulated in your application. The fibre supplier will contact you directly to arrange a suitable date and time to carry out the installation. The turnaround times vary, depending on your chosen supplier.

Below is a guideline of the timelines from order placement to installation:

  • Octotel: approximately 10-15 working days
  • OpenServe: approximately 20-25 working days
  • Frogfoot: approximately 6-8 weeks
  • Vumatel: approximately one week after placing the order. We can activate Vumatel clients immediately once the installation is complete and the client receives their ‘Object Number’. This is similar to an ‘ID number’ it tells us where you are on Vumatel’s network.
  • SADV: approximately 2 weeks
  • Century City Connect: approximately 5-7 working days

Once your home fibre is installed you will be set up with a free Wi-Fi router so that all the devices in your home can connect wirelessly to the Internet.

Your high-quality Wi-Fi router will be delivered by the installation technician or we will courier it directly to you. Your router is pre-configured so it’s as easy as plug-and-play once the fibre line has been installed.


We will then activate your connection so you can enjoy you super-fast, uninterrupted fibre Internet!


Some other frequently asked questions:

Do I need a Telkom landline?

No, a brand new fibre line will be pulled from the fibre provider’s infrastructure outside the residence and into your home.

Do I have to take out a long-term contract?

No, our fibre services are offered on a month-to-month basis. If you wish to cancel or move the service within the first 12 months you will be liable to pay the setup fee and router cost. This is currently covered up front for you by RSAWEB as part of our sign-up promotion.

If you are interested in getting Fibre to the Home or would like any more information contact us on 087 470 0010 or email [email protected]

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