What is RouteThis Helps?

RSAWEB is now offering customers access to a great app called RouteThis Helps.

Easily diagnose WiFi issues & improve your home network.

When should you use
RouteThis Helps?

Speed issues

Video buffering

WiFi coverage issues

Devices dropping off the network

How to use RouteThis Helps

Step 1:

Please complete this form and we will send you the link to download the RouteThis Helps App

Step 2:

Once installed, open the app and click Begin.

Select Network Scan to start the diagnosis. Make sure you are standing next to your router (about 1m away) before starting the scan. The scan takes about 2 minutes. Do not minimise the app or check notifications while the scan is running.

 

Step 3:

When the scan completes you will see a screen displaying your speed test result. Remember you can look at your package speed on the RSAWEB app – wireless speeds are expected to be 10-20% slower than your wired speeds.

To see suggestions on how to improve your network speed and coverage, click improve network health at the bottom of the screen. Follow the instructions on the following screen to improve your network!

Need further Assistance?

If you need any further assistance please go to our Get help page and select the issue you are dealing with.

Running a scan is helpful and will speed up troubleshooting – Each scan you run will provide a unique key in the top right which you should provide to us for further troubleshooting purposes. Make sure to tell our representative on the phone or via chat that you have run a scan, and share your key with them.

to your router (about 1m away) before starting the scan. The scan takes about 2 minutes. Do not minimise the app or check notifications while the scan is running,

CHECK YOUR HOME ADDRESS FOR AVAILABILITY

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