RSAWEB has dethroned Cool Ideas as the top Internet service provider (ISP) in South Africa in the latest ISP rankings.
The MyBroadband Q3 2021 South African ISP report revealed that RSAWEB is the top-rated ISP, followed by Cool Ideas and Afrihost.
The report is based on data collected through MyBroadband’s mobile speed test apps and web-based speed test portals between 1 July 2021 and 30 September 2021.
After a user performs a speed test, they are asked to rate their ISP based on their satisfaction with the service.
These customer satisfaction ratings are then processed to produce a customer satisfaction percentage for each ISP. Higher scores indicate a better customer experience.
Over the reporting period, South African broadband users performed around a million tests on MyBroadband’s speed test platform.
The table below shows the customer satisfaction scores of prominent South African Internet service providers.
|South African ISP Ranking|
|ISP||Customer Satisfaction Rating|