Net Notices - The Current State of our Network

Network Notices
The Current State of our Network.

Current Issues

These are the current issues impacting our network performance.

Opened

Duration

Subject

Affected Services

Impact

Symptoms

27/11/2024 10:05

1 Hour

Scheduled Maintenance: Openserve FTTx JHB and CPT | 11 December 2024

Openserve FTTx JHB and CPT

medium

Openserve FTTx JHB and CPT

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Planned Maintenance

We routinely upgrade our systems, sometimes short downtime of service might be involved.

Opened	Scheduled	Duration	Subject	Affected Services	Impact	Symptoms
04/12/2024 14:59	07/12/2024 00:00	6 Hours	Scheduled Maintenance \| JHB \| 07 December 2024	FTTx Services JHB	low	Customers can expect intermittent connectivity for the duration of the maintenance window.	View
Dear RSAWEB Customer, Our partner providers engineers will be performing scheduled maintenance to improve the resilience of the network. Please see change information below: Maintenance Notice Summary: Planned Start Date/Time: 07/12/2024 00:00 SAST Planned End date/Time: 07/12/2024 06:00 SAST Maintenance Window: 6 hours Expected Impact: Low Impact: Customers can expect intermittent connectivity for the duration of the maintenance window. Our support teams are available on 087 470 0000 or [email protected] for RSAWEB customers.
02/12/2024 15:35	04/12/2024 05:00	1 Hour	Scheduled Maintenance \| CPT \| 04 December 2024	CPT Internet Services	high	Certain customers in Cape Town can expect intermittent connectivity for the duration of the maintenance window for services connecting to this device.	View
Dear RSAWEB Customer, RSAWEB Engineers will be performing pro-active maintenance to improve the resilience of the network at selected nodes across our core network. Please see change information below: Maintenance Notice Summary: Planned Start Date/Time: 04/12/2024 05:00 SAST Planned End date/Time: 04/12/2024 06:00 SAST Maintenance Window: 1 hours Expected Impact: High Impact: Certain customers in Cape Town can expect intermittent connectivity for the duration of the maintenance window for services connecting to this device. Our support teams are available on 087 470 0500 or [email protected] for RSAWEB Business customers. Regards, RSAWEB NOC Network Operations Centre
20/11/2024 10:42	28/11/2024 23:50	6 Hours	DC2 Power Maintenance : City of Cape Town \| 28 November 2024	RSAWEB Data Centre	low	Customers can expect no impact to services due to redundant power solutions in place.	View
Dear RSAWEB Customer, The City of Cape Town (COCT) will be performing electrical maintenance resulting in a power disruption to The Terraces building. RSAWEB Data Centre will not be impacted due to the redundant back up power supply systems in place. Please see change information below. Maintenance Notice Summary: Planned Start Date/Time: 28/11/2024 23:50 SAST Planned End date/Time: 29/11/2024 06:00 SAST Maintenance Window: 6 hour(s) Expected Impact: Low/None Affected services: None Impact: Customers can expect no impact to services due to redundant power solutions in place. Our support teams are available on 087 470 0500 or [email protected] for RSAWEB Business customers. Regards, RSAWEB NOC Network Operations Centre
06/11/2024 11:40	15/11/2024 11:30	2 Hours	Scheduled Maintenance \| RSAWEB Data Centre Backup Power \| 15 November 2024	RSAWEB Data Centre	low	There is no impact to services expected as the power load can be diverted back to grid power at any time.	View
Dear RSAWEB Customer, RSAWEB Engineers will be conducting proactive, routine maintenance on the backup power system at the RSAWEB Data Centre. Routine testing of the data centre backup power system ensures it is operating at optimal performance. A simulated power grid failure will be initiated to test seamless transfer to backup power, followed by load and failover testing of each of the backup generators. There is no impact to services expected as the power load can be diverted back to grid power at any time. Maintenance Window: Date: 15 November 2024 Time: 11:30 AM - 13:30 PM If you require any information regarding this maintenance please reach out to our support teams via 087 470 0500 or [email protected]. Regards, RSAWEB Enterprise SOC Team

Resolved Issues & Maintenance

Here are our past issues that have been resolved, as well as completed maintenance.

Opened	Duration	Subject	Affected Services	Impact	Symptoms
03/12/2024 18:29	N/A	Service Disruption : Vumatel FTTH \| No connectivity \| JHB \| Weltvreden Park Riverwel	Vumatel FTTH	medium	Dear RSAWEB Customer, We are observing an outage affecting Joburg Vumatel services in Robin hills, Weltevreden Park and surrounding areas . Engineers are currently investigating the issue. Kindly await further updates.	View
////////////Netnotice Update: Vumatel services in Joburg's Robin Hills, Weltevreden Park, and nearby areas are being restored. Engineers are actively addressing the remaining outages. Further updates will follow.
28/11/2024 09:01	N/A	Service Disruption : Octotel FTTH \| No connectivity \| CPT \| Greenpoint	Octotel FTTH	medium	Dear RSAWEB Customer, We are observing an outage affecting Octotel services in Greenpoint and surrounding areas . Octotel Engineers are currently onsite investigating the issue. Kindly await further updates.	View
Update: Octotel technicians are onsite, have identified the fault, and are working to resolve the issue. Kindly await further updates
27/10/2024 08:36	N/A	Service Disruption : Vumatel FTTH \| No connectivity \| CPT \| Kuilsriver	Vumatel FTTH	medium	Dear RSAWEB Customer, We are observing an outage affecting Vumatel services in Kuilsriver and surrounding areas . Vumatel Engineers are currently investigating. Kindly await further updates.	View
--- UPDATE : Vumatel technicians are on-site and working to resolve the issue. Please await further updates. ----------- UPDATE : Update: Vumatel technicians are on-site, working to repair the damage affecting connectivity. More updates will follow. Update: Vumatel technicians are on-site, as they continue working on repairing the damage affecting connectivity. More updates will follow.----------- Update: Vumatel technicians are on-site working on the damage affecting connectivity currently there is no ETA yet. More updates will follow.----------- Update: Vumatel technicians are on-site actively working on restoring services there is no ETA yet more updates to follow
01/11/2024 10:32	TBA	Network Notice: Intermittent connectivity \| 01 November 2024	RSAWEB FTTx	high	Certain RSAWEB customers may experience intermittent connectivity.	View
Dear RSAWEB Customers, We are observing intermittent connectivity issues affecting certain RSAWEB customers. Engineers are currently investigating. Kindly await further updates. Regards, RSAWEB NOC
15/10/2024 07:37	TBA	Service Disruption : RSAWEB FrogFoot FTTx JHB \| 15 October 2024	FTTx FrogFoot in JHB	high	Affected customers have no internet access	View
Dear RSAWEB Customer, Engineers observing an issue affecting certain RSAWEB FTTx FrogFoot services in JHB Affected customers have no internet access Engineers are currently investigating. Kindly await further updates. Regards, RSAWEB NOC ============================================== UPDATE: Dear RSAWEB Customer, Frogfoot continues to investigate the outage. Further updates to follow Regards, RSAWEB NOC ======================================================= Dear RSAWEB Customer, We observing services are restoring. We anticipate no further service disruptions. Regards, RSAWEB NOC

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Network Notices

Current Issues

Planned Maintenance

Resolved Issues & Maintenance