Dear RSAWEB customers, We have been made aware of an extensive fibre break affecting the Octotel customers in the Melkbos, Blouberg, and surrounding areas. No ETA at the moment. Further updates to follow. =================================== 30/07/2021, 09:10 - Octotel Metro provider have localised the fibre break affecting Blouberg and Melkbos Strand and are on site troubleshooting to restore services as soon as possible. to: Dear RSAWEB customers, We have been made aware of an extensive fibre break affecting the Octotel customers in the Melkbos, Blouberg, and surrounding areas. No ETA at the moment. Further updates to follow. =================================== 30/07/2021, 09:10 - Octotel Metro provider have localised the fibre break affecting Blouberg and Melkbos Strand and are on site troubleshooting to restore services as soon as possible. ========================================== 30/07/2021 10:30 AM: Please note that Octotel is still working on getting the current issue resolved as a matter of urgency. Currently no ETA. ===================================== 30/07/2021 11:30 am: Octotel engineers have found the break. They are in the process of repairing the break to restore connectivity in the Blouberg and Melkbos area. Currently no ETA. Further updates to follow. =========================================== 30/07/2021 12:50pm: Octotel engineers are still busy restoring connections. No ETA. Further updates to follow. =========================================== 30/07/2021 13:20pm : Octotel engineers are still busy on site repairing the fibre break in the Blouberg and Melkbos Strand area. No ETA. Further updates to follow. ==================================================================30/07/2021 14:49pm: Fibre has been floated and Octotel engineers are preparing to splice. Currently no ETA. Further updates to follow. ====================================================================== 30/07/2021 15:30 Octotel engineers have started splicing. ETA is 4 Hours. Further updates to follow. =================================== 30/07/2021 16:45 : Octotel's Metro provider are still busy with splicing the new fibre infrastructure. Certain customers in Melkbos Strand will start restoring. ETA for complete restoration of all services is estimated to be at 7:00pm. Further updates to follow.====================================================================== 30/07/2021 17:15pm: Blouberg and Melkbos connectivity has restored, however, engineers are still working on the link. Customers may experience intermittent connectivity while work continues.

Dear RSAWEB Customer, RSAWEB engineers will be conducting maintenance on our JHB access network to improve bandwidth capacity and throughput within our network. During this time customers may experience brief disconnects and increased latency connecting from their offices in JHB. Should you have any questions or concerns please do not hesitate to contact our support desk. Regards RSAWEB Support

Dear RSAWEB clients, we have been made aware of an issue with our Octotel clients in the Rondebosch area and surroundings. Octotel engineers are currently investigating. Regards, RSAWEB Support ------------------------------------------------------------ 23/07/2021 13:00 pm: Octotel engineers are en route to investigate and will provide further feedback on the root cause. ------------------------------------------------ 23/07/2021 13:40: Octotel engineers are currently onsite. ETA: 8 Hours.---------------------------------------- 25/07/2021 20:30 pm: Octotel Engineers have scheduled emergency maintenance to restore connectivity to those still offline. The remaining customers who are down are located in the Harfield Village and Kenilworth area. The maintenance is scheduled for : Date : 26th July 2021 Time: 05:00am Customer connections will systematically start restoring from 06;00am. Octotel will provide further updates once their team starts resplicing the fibre cables.---------------------------------------------------------------------------------------------------- 26/07/2021 09: 30 - Octotel Engineers are still working to restore connectivity to the rest of the customers still offline in the Harfield and Kenilworth area. The teams are making progress and clients are restoring systemically. Due to the extensive trenching in the Southern Suburb areas they have located additional cable damage which their on site teams are investigating and will provide further feedback once the cable has been inspected. We apologise for any frustrations experienced thus far and would like to give you our assurance that their teams are working as quickly as possible to restore all affected services -------------------------------------------------------- 26/07/2021 13:45pm: Currently no ETA, Octotel engineers are working on resolving the issue as a matter of urgency.------------------------------------------------------------------------------------------------------------------------------------------- 26/07/2021 17:23 pm: Octotel Engineers have made progress and restored just over 100 customer connections in the last hour. They are working on restoring the rest of the 296 customer connections which will systematically restore as their onsite teams repair the damaged cable. We apologize for any frustrations experienced thus far and want to assure you this is being treated with the highest priority. Further updates to follow. ----------------------------------------------------------------------------------------------------------------------------- 27/07/2021 08:00 am: Octotel is working on restoring the remaining 80 customer connections which will systematically restore as their onsite teams repair the last of the damaged cable. The location of the clients that are still down is as follows: The Claremont Building: certain clients at the building are down, Octotel technicians have arranged access for 8am this morning to some of the tenants to test and investigate in order to restore connectivity. Hazel Mere Building: Octotel technicians will be investigating the building during the course of this morning. St Michaels Rd. Certain clients still down may require to reboot their ONTs and retest their connection. ------------------------------------------------------------------------------------------- 27/07/2021 19:00: Octotel Engineers have successfully repaired and restored all the customers who were affected by the outage in the Southern Suburb areas. Certain customers still down may require to reboot their ONTs and retest their connection. If the PON light on the ONT is still red, Octotel will arrange for a team to go out and investigate accordingly. We sincerely apologises for any inconvenience that may have been caused these last few days.

Dear RSAWEB clients, We have been made aware of an outage in Kyalami Estate that may affect your services. MFN engineers are working to restore services as soon as possible. Further updates to follow. Kind Regards, RSAWEB Support -------------------------- 26/07/2021 13:45pm: Currently no ETA, MFN engineers are working on resolving the issue as a matter of urgency.

Dear RSAWEB Customer, RSAWEB and SADV engineers will be conducting maintenance for continuous improvement and resilience. During the maintenance you may experience high latency, packet loss or disconnects. Should you have any questions or concerns please contact our support desk. Regards, RSAWEB Support