Net Notices - The Current State of our Network

Network Notices
The Current State of our Network.

Current Issues

Our network is currently fully operational.

Comments are closed.

Planned Maintenance

We routinely upgrade our systems, sometimes short downtime of service might be involved.

Opened	Scheduled	Duration	Subject	Affected Services	Impact	Symptoms
17/04/2025 13:03	08/05/2025 02:00	3 Hours	Scheduled Maintenance \| Infrastructure \| JHB \| 8 May 2025	JHB Infrastructure	low	We do not anticipate any service disruptions. While the work is designed to be non-service-impacting, there is a possibility of brief service disruptions during the maintenance window.	View
Dear RSAWEB Customers, RSAWEB engineers will be performing scheduled non-service-impacting maintenance on our infrastructure on 8 May 2025 at our JHB POP (Teraco Isando). This maintenance is part of our ongoing efforts to enhance the resilience and performance of our network services. While the work is designed to be non-service-impacting, there is a possibility of brief service disruptions during the maintenance window. Please see information below: Change Information Planned Start Date/Time: 08/05/2025 02:00 SAST Planned End date/Time: 08/05/2025 05:00 SAST Maintenance Window: 3 Hours Expected Impact: None Impact: We do not anticipate any service disruptions. While the work is designed to be non-service-impacting, there is a possibility of brief service disruptions during the maintenance window. Should you have any concerns or require further clarification, our support teams are readily available to assist you. You can reach us at 087 470 0500 or via email at [email protected] for RSAWEB Business customers. Regards, RSAWEB NOC Network Operations Centre
25/04/2025 14:47	05/05/2025 08:00	2 Weeks	Scheduled Maintenance \| VoIP Services \| 5 May 2025	VoIP Services	low	The improvements is deemed to be non-disruptive, however customers are encouraged to contact our Support Teams on the below support channels for queries related to the notice.	View
Dear RSAWEB Customer, RSAWEB engineers will be conducting routine improvements on our VoIP services environment. The improvements includes upgrades to our voice transit routes to further improve our voice services. The improvements will be conducted on customer services including 3CX PBX and standalone VoIP lines that utilise numbers in the 087 4701 xxx number block. Upstream routes optimisation window: Date: 05 May 2025 - 14 May 2025 Time: 08:00 Impact: Non-disruptive The improvements is deemed to be non-disruptive, however customers are encouraged to contact our Support Teams on the below support channels for queries related to the notice. https://rsaweb.co/log-a-ticket Log a ticket - RSAWEB ticket logging https://rsaweb.co/livechat Live Chat Support \| RSAWEB 087 470 0000 Whatsapp Support Regards, RSAWEB Support
17/04/2025 14:29	24/04/2025 03:00	2 Hours	RSAWEB Notice: Maintenance \| Cape Town CBD metro \| 24 April 2025	Cape Town CBD metro	low	Customers may experience intermittent to no connectivity briefly during the maintenance window	View
Dear RSAWEB Customer, RSAWEB Engineers identified a potential risk on the Cape Town Metro Network and will be performing maintenance to mitigate the risk. This is to support the resilience of our network and to ensure services continue to operate optimally. Please see the change information below. Maintenance Notice Summary: Planned Start Date/Time 24/04/2025 03:00 SAST Planned End Date/Time 24/04/2025 05:00 SAST Maintenance Window 2hour(s) Expected Impact Low Affected Nodes Earlgo Fairlandshouse Hans Strydom Kloof Montague Oceana Planet Studios The Point Stadium Maintenance Notice Detail: Customers may experience intermittent to no connectivity briefly during the maintenance window If you have any queries regarding this maintenance, please reach out to us via [email protected] or call 087 470 0500 for further information. Regards, RSAWEB NOC
03/04/2025 09:45	24/04/2025 00:00	6 Hours	RSAWEB Network Notice \| Scheduled VoIP Maintenance \| Phase 3 \| 24 April 2025	VoIP	medium	During the maintenance, users will be unable to make or receive calls.	View
Dear RSAWEB Customer, Please note that RSAWEB engineers will be conducting maintenance on our VoIP platform as part of our efforts to ensure system stability and optimal performance. Change Information Planned Start Date/Time: 24/04/2025 00:00 SAST Planned End Date/Time: 24/04/2025 06:00 SAST Maintenance Window: 6 hours Impact Duration: 2 hours Expected Impact: High Impact: During the maintenance, users will be unable to make or receive calls. For more information on this maintenance, please contact support via email: [email protected] We apologize for any inconvenience this may cause. Warm Regards, RSAWEB NOC
03/04/2025 09:47	23/04/2025 00:00	4 Hours	RSAWEB Network Notice \| Scheduled VoIP Maintenance \| Phase 2 \| 23 April 2025	VoIP	medium	During the maintenance, users will be unable to make or receive calls.	View
Dear RSAWEB Customer, Please note that RSAWEB engineers will be conducting maintenance on our VoIP platform as part of our efforts to ensure system stability and optimal performance. Change Information Planned Start Date/Time: 23/04/2025 00:00 SAST Planned End Date/Time: 23/04/2025 04:00 SAST Maintenance Window: 4 hours Impact Duration: 2 hours Expected Impact: High Impact: During the maintenance, users will be unable to make or receive calls. For more information on this maintenance, please contact support via email: [email protected] We apologize for any inconvenience this may cause. Warm Regards, RSAWEB NOC

Resolved Issues & Maintenance

Here are our past issues that have been resolved, as well as completed maintenance.

Opened	Duration	Subject	Affected Services	Impact	Symptoms
13/04/2025 10:23	TBA	JHB and DBN Connectivity \| 13 April 2025	JHB and DBN connectivity	high	Engineers are observing alerts for JHB and DBN services being unavailable.	View
Dear RSAWEB Customer, Engineers are observing alerts for JHB and DBN services being unavailable. Engineers are currently investigating. Kindly await further updates. Regards, RSAWEB NOC www.rsaweb.co.za \| 087 470 0000 =========================================== Dear RSAWEB Customer, RSAWEB engineers are attending to a fault which is affecting customers in Gauteng, North West and KwaZulu Natal regions. Kindly await further updates. Regards, RSAWEB NOC www.rsaweb.co.za \| 087 470 0000
13/04/2025 10:59	TBA	JHB and DBN Connectivity \| 13 April 2025	JHB and DBN connectivity	high	Engineers are observing alerts for JHB and DBN services being unavailable.	View
Dear RSAWEB Customer, Engineers are observing alerts for JHB and DBN services being unavailable. Engineers are currently investigating. Kindly await further updates. Regards, RSAWEB NOC www.rsaweb.co.za \| 087 470 0000 ============================================ Dear RSAWEB Customer, RSAWEB engineers are attending to a fault which is affecting customers in Gauteng, North West and KwaZulu Natal regions. Kindly await further updates. Regards, RSAWEB NOC www.rsaweb.co.za \| 087 470 0000 ===================================== Dear RSAWEB Customer, RSAWEB engineers are attending to a fault which is affecting customers in Gauteng, North West, Gqeberha, and KwaZulu Natal regions. Services have restored but remain at risk until our engineers have fully resolve the fault. Customers may experience packet loss and higher latency. Further updates to follow. Kindly await further updates. Regards, RSAWEB NOC www.rsaweb.co.za \| 087 470 0500 ==================================== Dear RSAWEB Customer, We are observing services have restored and are no longer at risk. Engineers are monitoring for stability. Kindly await further updates. Regards, RSAWEB NOC www.rsaweb.co.za \| 087 470 0500 +============================================================= Dear RSAWEB Customer, We are observing services have restored and are testing stable. We anticipate no further service disruptions. Regards, RSAWEB NOC www.rsaweb.co.za \| 087 470 0500
26/02/2025 17:05	1 Hour	Network Notice \| Evotel/OpenFibre FTTx and Enterprise Services - JHB \| 05 March 2025	Evotel/OpenFibre FTTx and Enterprise Services - JHB	medium	Customers may experience a brief interruption in connectivity while maintenance is underway.	View
Dear RSAWEB Customer, RSAWEB Engineers will be conducting maintenance on Evotel/OpenFibre FTTx and Enterprise Services in JHB to improve the resilience and stability of our service Please see change information below. Change Information: Planned Start Date/Time: 05/03/2025 04:00 SAST Planned End date/Time: 05/03/2025 05:00 SAST Maintenance Window: 1 Hour Expected Impact: Medium Impact: Customers may experience a brief interruption in connectivity while maintenance is underway. For more information on this maintenance, please contact support on 087 470 0500 or via email: [email protected] Warm regards, SOC Enterprise Support
04/03/2025 11:51	1 Hour	Network Notice \| Frogfoot/Link-Africa FTTx and Enterprise Services - JHB \| 11 March 2025	Frogfoot/Link-Africa FTTx and Enterprise Services - JHB	medium	Customers may experience a brief interruption in connectivity while maintenance is underway	View
Dear RSAWEB Customer, RSAWEB Engineers will be conducting maintenance on Frogfoot/Link-Africa FTTx and Enterprise Services in JHB to improve the resilience and stability of our service Please see change information below. Change Information Planned Start Date/Time 11/03/2025 04:00 SAST Planned End date/Time 11/03/2025 05:00 SAST Maintenance Window 1 Hour Expected Impact Medium Impact: Customers may experience a brief interruption in connectivity while maintenance is underway. For more information on this maintenance, please contact support on 087 470 0500 or via email: [email protected] Warm regards, SOC Enterprise Support
07/03/2025 13:13	1 hour(s)	NLD Vendor Testing \| 13 March 2025	CPT<>JHB NLD Services	low	CPT<>JHB NLD Services: None	View
Dear RSAWEB Customer, RSAWEB Engineers will be performing long distance circuit testing in efforts to increase the capacity and resilience of the network. Please see change information below: Maintenance Notice Summary: Planned Start Date/Time: 13/03/2025 04:00 SAST Planned End date/Time: 13/03/2025 05:00 SAST Maintenance Window: 1 hour(s) Expected Impact: None Affected Services: CPT<>JHB NLD Services Impact: Customer can expect no impact to services during this maintenance window. Should any issues do arise from this maintenance, engineers are on standby to attend.

Click here to chat