Net Notices - The Current State of our Network

Network Notices
The Current State of our Network.

Current Issues

Our network is currently fully operational.

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Planned Maintenance

We routinely upgrade our systems, sometimes short downtime of service might be involved.

Opened	Scheduled	Duration	Subject	Affected Services	Impact	Symptoms
12/01/2022 08:02	26/01/2022 03:00	2 hours	Scheduled Maintenance \| CPT Metro	Cape Town Metro	medium	Enterprise fibre services in specific regions of CPT	View
RSAWEB engineers will be conducting maintenance on a segment of our access network that will affect enterprise fibre services. This is to improve throughput within our network and provide added resilience. Customers may experience brief disconnects and slow speeds on their fibre internet services.

Resolved Issues & Maintenance

Here are our past issues that have been resolved, as well as completed maintenance.

Opened	Duration	Subject	Affected Services	Impact	Symptoms
27/01/2022 16:51	Unknown	Openserve Fibre - Constantia - intermittent to no connectivity	Openserve Fibre Connectivity	medium	Openserve Fibre Connectivity	View
Dear RSAWEB Customer, Openserve engineers have identified a network fault that is affecting some customers in the Constantia area. Openserve Engineers are currently working on a resolution. Further updates to follow. Kind regards, RSAWEB Support
26/01/2022 19:00	26 January 2022 23:00 - 04:00 27 January 2022	Emergency Vodacom APN Maintenance	Mobile Data	high	Intermittent to no connectivity for duration of the maintenance window	View
Vodacom to perform further maintenance in a continued effort to increase the resilience of their core mobile environment. This will affect RSAWEB mobile data services on the Vodacom network.
24/01/2022 15:52	1 hour	Scheduled Maintenance \| Openserve Connectivity	Openserve Connectivity	high	Openserve Connectivity	View
Dear RSAWEB Customer, RSAWEB engineers will be conducting maintenance to improve our network reliability and resilience affecting your Openserve Connectivity. During this maintenance you will experience high latency, packet drops and disconnects. We apologize for any inconvenience this may cause, should you have any questions or concerns please do not hesitate to contact our support. Regards, RSAWEB Support
25/01/2022 17:11	25 January 2022 23:00 - 04:00 26 January 2022	Emergency Vodacom APN Maintenance	Mobile Data	high	Intermittent to no connectivity for duration of the maintenance window	View
Vodacom completed emergency maintenance last night, however Vodacom needs to perform further maintenance to increase the resilience of their core mobile environment. This will affect RSAWEB mobile data services on the Vodacom network.
25/01/2022 13:20	Unknown	Network Notice - Octotel Rondebosch Node (Kenilworth and Claremont)	Octotel FTTH	low	No Connection	View
We have been made aware of an outage affecting certain customers connected to the Rondebosch node. These customers are currently experiencing no connection on their lines. Customers in the following area/s are affected: Kenilworth and Claremont. Octote engineers are en route to investigate. We apologies for the inconvenience. Further updates to follow. ------------------------------------------------------------------------------------------------------------ 25/01/2022 - 16:05. Update: Octotel engineers have started preparing to repair the new fibre infrastructure installed. Customer links will systematically restore as progress is made. ETR to complete restoration is 2 hours. Further updates to follow. ------------------------------------------------------------------------------------------ Update 25/01/2022 19:25 pm: Repairs have been completed and services restored, If a customer link remains offline, please reboot equipment on-site and retest.

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Please contact our service desk with all your home or residential account and technical support queries. Support hours are Monday to Friday from 06h00 to 00h00 and Saturday to Sunday from 06h00 to 22h00.

Please contact our service operations centre with all your business account and technical support queries. Support hours are Monday to Friday from 07h00 to 18h00.

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Network Notices

Current Issues

Planned Maintenance

Resolved Issues & Maintenance