• Network Notices

    The Current State of our Network.

Current Issues

Our network is currently fully operational.

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Planned Maintenance

We routinely upgrade our systems, sometimes short downtime of service might be involved.
Opened Scheduled Duration Subject Affected Services Impact Symptoms
12/03/2018 14:18 18/03/2018 03:00 4 hours Southern Region International Transit Maintenance Datacenter - CPT-DC1,Datacenter - CPT-DC2,Broadband Cape Town,Internal Staff medium International Transit View

Resolved Issues & Maintenance

Here are our past issues that have been resolved, as well as completed maintenance.
Opened Duration Subject Affected Services Impact Symptoms
15/03/2018 11:00 1-2 hrs RSAWEB Cloud VDC portal Enterprise Cloud low VDC Management portal View
13/03/2018 09:27 18 hours VDC Backup Maintenance Enterprise Cloud,Internal Staff low Cloud: VDC Backup services View
13/03/2018 15:54 n/a Voice Services VOIP,Hosted PBX,Internal Staff medium VOIP and hosted PBX View
05/03/2018 12:23 2018-03-12 12:00:00 VDC Portal maintenance Enterprise Cloud,Internal Staff low The VDC portal and backup jobs shall be unavailable during this time. View
12/03/2018 07:56 n/a RSAWEB Mobile (MTN & Vodacom) Authentication Mobile Broadband (MTN),Mobile Broadband (Vodacom),Mobile Data (MTN),Mobile Data (Vodacom) medium RSAWEB Mobile (MTN & Vodacom) View
11/03/2018 11:00 7 Hours FTTH | Openserve FTTH Telkom high Openserve FTTH View
02/03/2018 15:47 3 Hours Mobile Authentication and Management Mobile Broadband (MTN),Mobile Broadband (Vodacom),Mobile Data (MTN),Mobile Data (Vodacom) medium Mobile Data, Mobile Broadband and Private APN customers View
05/03/2018 11:59 6 hours VDC Backup Services Datacenter - CPT-DC1,Datacenter - CPT-DC2,Datacenter - JHB-DC1,Datacenter - JHB-DC2 low The backup portal and backup jobs shall be unavailable during this time. View
05/03/2018 07:35 30 mins Switching Maintenance | CPT-DC1 Datacenter - CPT-DC1,Internal Staff high Broadband Services View
02/03/2018 15:25 2 hours North Region International Transit Maintenance Datacenter - JHB-DC1,Datacenter - JHB-DC2,Broadband Johannesburg,Internal Staff medium International Transit View
22/02/2018 18:35 0-1 hours RSAWEB CityFibre - Emergency Maintenance Datacenter - CPT-DC1 low CityFibre services within the region of Tyger Valley Chambers, Intercare and Oxford will only be slightly affected during a switch. View
27/02/2018 16:42 n/a Hosting Connectivity SharedHosting,Standard Cloud,Hosted PBX,Internal Staff medium RSAWEB DC2 Hosting View
14/02/2018 10:41 Unknown RSAWEB Hosted PBX VOIP,Hosted PBX,Internal Staff medium RSAWEB Hosted PBX services - Telkom View
12/02/2018 18:08 2-3 hours RSAWEB CityFibre FTTH Octotel,Broadband Cape Town,Internal Staff high CityFibre Services in Cape Town CBD View
22/01/2018 07:40 Unknown RSAWEB MPLS Network MPLS,Internal Staff high MPLS Connectivity View
11/01/2018 16:42 Unknown RSAWEB Cloud platform SharedHosting,Standard Cloud,Internal Staff high Cape Town Cloud View
11/01/2018 16:33 Unknown RSAWEB telephone systems Datacenter - CPT-DC1,Datacenter - CPT-DC2,Datacenter - JHB-DC1,Datacenter - JHB-DC2,Internal Staff high Inbound and outbound calls View
21/12/2017 05:56 Unknown RSAWEB Mobile - Vodacom Mobile Data (Vodacom) high Mobile sim authentication on Vodacom View
20/12/2017 18:37 Unknown DC2 Hosting Datacenter - CPT-DC1,Datacenter - CPT-DC2,Standard Cloud,Enterprise Cloud,FTTH Telkom medium DC2 Hosting and MTN Mobile View
15/12/2017 09:37 No ETA VDC Control Panel / Veeam Backups Unavailable Enterprise Cloud low Please be aware that we are currently attending to and resolving a VMware ESXI bug with Vendor provided remedial action. The VDC control panel (vCloud Director) and Veeam backups are currently unavailable View
13/12/2017 16:00 2 Hours RSAWEB Mobile Platform Maintenance Mobile Broadband (MTN),Mobile Broadband (Vodacom),Mobile Data (MTN),Mobile Data (Vodacom) low RSAWEB Mobile View
14/12/2017 12:31 Unknown Limited to no Connectivity FTTH Octotel high Fibre to the Home View
12/12/2017 09:52 30mins National network failure between JHB<-->CPT Datacenter - CPT-DC2,Datacenter - JHB-DC1,Datacenter - JHB-DC2,Mobile Broadband (Vodacom),Mobile Data (Vodacom) high Internet ACcess View
11/12/2017 11:27 2 Hours RSAWEB Mobile Platform Maintenance Mobile Broadband (MTN),Mobile Broadband (Vodacom),Mobile Data (MTN),Mobile Data (Vodacom) medium RSAWEB mobile View
01/12/2017 11:00 1 to 2 Hours Shared Hosting - Email Sending (SMTP) SharedHosting high Email sending on our shared hosting platform is currently generating bounce backs and not delivering emails. View
30/11/2017 14:07 2 Hours RSAWEB Mobile APN Maintenance - MTN Mobile Broadband (MTN),Mobile Data (MTN) medium RSAWEB Mobile services on MTN View
22/11/2017 13:37 30 Minutes Emergency Maintenance Datacenter - JHB-DC1,Datacenter - JHB-DC2 medium Internet Connectivity View
26/11/2017 06:21 Unknown Internet Connectivity | FTTH Datacenter - JHB-DC1,Datacenter - JHB-DC2,FTTH Telkom,FTTH Vumatel,Internal Staff high FTTH | JHB Metro Services | JHB MPLS View
21/11/2017 20:56 n/a Openserve FTTH and ADSL | Cape Town South Suburbs FTTH Telkom low Openserve FTTH and ADSL customers in Newlands and surrounding areas View
15/11/2017 11:05 2-3 Days Reduced performance during peak times FTTH Telkom medium Openserve Fibre to the Home View