Net Notices - The Current State of our Network

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Network Notices
The Current State of our Network.

Current Issues

These are the current issues impacting our network performance.

Opened

Duration

Subject

Affected Services

Impact

Symptoms

17/05/2021 16:21

TBC

Degraded service: International latency

Consumer, Business and Enterprise internet services

medium

Slow speeds to international sites and services

View

16/05/2021 17:52

2021-05-16 5:00 PM – 2021-05-18 10:00 PM

Eskom Stage 2 load shedding

Enterprise, Business and Consumer internet services

low

Little to no impact to customer internet services

View

Comments are closed.

Planned Maintenance

We routinely upgrade our systems, sometimes short downtime of service might be involved.

Opened	Scheduled	Duration	Subject	Affected Services	Impact	Symptoms
03/05/2021 15:57	20/05/2021 02:00	3 hrs	Planned Maintenance \|\| Johannesburg Core Upgrades	Connectivity	high	Customer Connectivity	View
Dear RSAWEB Customer, RSAWEB Engineers will be conducting maintenance to upgrade services with the Johannesburg region. During the maintenance customers will experience slow connectivity, packet loss, high latency and disconnects. Should you have any questions please do not hesitate to contact our support. Date: 11th of May Time: 02:00 AM Duration: 3 hours Kind Regards RSAWEB Support
17/05/2021 14:27	19/05/2021 03:00	1h30	Scheduled Maintenance \| RSAWEB FTTH: Octotel Vredhoek,Plettenberg and Ruyterwacht and Vumatel/SADV - Cape Town	Octotel Vredhoek,Plettenberg, Ruyterwacht and Vumatel/SADV - Cap	medium	Degraded service: packet loss, increased latency	View
Dear RSAWEB Customer, RSAWEB engineer will be conducting routine maintenance to improve overall stability and resilience of the network. Date: Wednesday, 19 May 2021 Time: 03:00 am - 04:30 am Maintenance window: 1h30 Impact: Customers in the following area may experience degraded service ranging from packet loss to higher network latency during the maintenance window. Octotel Vredhoek,Plettenberg and Ruyterwacht - Cape Town Vumatel/SADV – Cape Town We apologise in advance for the inconvenience during this time. Regards, RSAWEB Support
17/05/2021 13:52	17/05/2021 11:30	14:00 pm - 15:00 pm	Octotel Rondebosch Node Network Upgrade	Octotel FTTH	medium	Intermittent connectivity	View
Dear RSAWEB customers, RSAWEB engineers will be conducting a platform upgrade to improve the overall stability and resilience of the network infrastructure in Rondebosch and its surrounding areas. On the new platform customers would be required to use an OTP to activate their line on activate.rsaweb.co.za. This should not effect existing clients. Please note that our support team will be available to assist new and existing customers if any connection issues are being experienced. Email: [email protected] Contact Number: 087 470 0000 Kind Regards, RSAWEB Support

Resolved Issues & Maintenance

Here are our past issues that have been resolved, as well as completed maintenance.

Opened	Duration	Subject	Affected Services	Impact	Symptoms
06/05/2021 10:03	4 hours	Scheduled Maintenance \| VDC	VDC & Veeam	high	VDC User Interface	View
Dear RSAWEB Customer, RSAWEB Engineers will be conducting maintenance on the RSAWEB VDC environment, during this time the VDC user interface will be unavailable, Veeam backups scheduled to start during the maintenance period will be paused and resumed once the maintenance has been completed. If you have any queries or concerns regarding the maintenance please do not hesitate to contact our support.
15/05/2021 07:21	Unknown	Octotel - Cape Gate	Consumer, SME and Enterprise internet services	medium	Home Connectivity	View
Octotel is experiencing a hardware fault in Cape Gate affecting customer connectivity. Octotel engineers are investigating the root course and will provide further feedback.
26/04/2021 15:06	4 hours	Scheduled Maintenance \| cPanel	cPanel Hosted Services	high	All RSAWEB hosted cPanel services	View
Dear RSAWEB Customer, RSAWEB Engineers will be conducting maintenance on the cPanel environment, during this time all websites and databases will be offline and email will be deferred until after the maintenance. If you have any queries or concerns regarding the maintenance please do not hesitate to contact our support.
13/05/2021 14:04	TBC	Vumatel - FTTH - Sasolburg - Connectivity	Vumatel FTTH - Sasolburg	high	Vumatel FTTH - Sasolburg	View
Our Vumatel customers are currently experiencing connectivity issues in the Sasolburg, Johannesburg region. Vumatel engineers are currently working on a resolution and further updates will be provided as received.
13/05/2021 12:00	1 hour	Emergency Maintenance \| JHB Metro Network	JHB Connectivity	low	JHB connectivity	View
Dear RSAWEB Customer, RSAWEB engineers will be performing emergency maintenance to resolve a potential routing issue. Date: 14/05/2021 Time: 04:00 Duration: 1 hour During this time you will have brief periods of packet loss and high latency. Please feel free to contact our support team should you have any further issues. Regards, RSAWEB Support

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Network Notices

Current Issues

Planned Maintenance

Resolved Issues & Maintenance