• Network Notices

    The Current State of our Network.

Current Issues

These are the current issues impacting our network performance.
Opened Duration Subject Affected Services Impact Symptoms
09/05/2022 16:30 TBA Loadshedding: Stage 2 N/A low RSAWEB customers can expect little to no impact due to backup power solutions in place. View

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Planned Maintenance

We routinely upgrade our systems, sometimes short downtime of service might be involved.
Opened Scheduled Duration Subject Affected Services Impact Symptoms
18/05/2022 08:58 11/06/2022 07:00 07:00 - 18:00 Scheduled Electrical Maintenance: RSAWEB Data Centre Redundant Backup Power System Cloud, co-location, data centre services low No service Impact: The RSAWEB data centre facility will be protected by synchronised backup generators, in a failover configuration to prevent any downtime to the facility in the event of a power grid outage. View
28/04/2022 11:37 10/05/2022 20:00 2 Hours Scheduled Maintenance | Mobile Resilience Mobile Data APN (rsaweb.mobi) low RSAWEB engineers will be conducting maintenance to improve overall resilience and reliability on our Mobile platform. View
09/05/2022 15:53 09/05/2022 20:00 1 Hour Scheduled Maintenance | Mobile Maintenance Non-disruptive low Our Engineers will be completing no disruptive maintenance View
21/04/2022 12:41 25/04/2022 20:00 1 Hour Scheduled Maintenance | Mobile Mobile medium This maintenance will briefly impact any new SIM authentication attempts View

Resolved Issues & Maintenance

Here are our past issues that have been resolved, as well as completed maintenance.
Opened Duration Subject Affected Services Impact Symptoms
13/05/2022 10:01 2h30 Scheduled maintenance: RSAWEB FTTH&B - Octotel Connectivity medium RSAWEB FTTH & B under all Octotel areas in Western Cape will experience service disruption ranging from disconnect, packet loss to higher network latency during the maintenance window. Customers are advised to reboot their router should they experience any post maintenance issue. View
14/05/2022 15:00 Unknown Octotel Network Outage | No Internet Connectivity | Ruyterwacht Octotel FTTH Connectivity high No Internet Connectivity View
09/05/2022 09:50 5 Hours (00:00am - 05:00am) Per day from 10th to 12th May 2022 Planned Maintenance | Octotel Network Notice | Rondebosch Node Maintenance - 10th - 12th May 2022 Octotel FTTH Connectivity low Possible loss of connection during the maintenance window. View
09/05/2022 09:50 1 Hour 30 Mins Scheduled Maintenance | Durban backhaul link upgrade Fttx/Enterprise KZN medium Customers will experience service disruption ranging from disconnect, packet loss and higher network latency for the duration of the maintenance. View
04/05/2022 16:32 3 hours Scheduled Maintenance | RSAWEB FTTH & B : Octotel Connectivity medium RSAWEB FTTH & B under the following Octotel areas will experience service disruption ranging from disconnect, packet loss to higher network latency during the maintenance window. Customers are advised to reboot their router should there be any post maintenance issue Kleinbrak Sea-Point Green Point Blouberg MutualHeights Cape-Gate Strand Bree-Street Bellville Belgravia_Athlone Kensington Plett Ruyterwacht Knysna Sedgefield Bredasdorp Moorreesburg View
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