Net Notices - The Current State of our Network

Network Notices
The Current State of our Network.

Current Issues

Our network is currently fully operational.

Comments are closed.

Planned Maintenance

We routinely upgrade our systems, sometimes short downtime of service might be involved.

Opened	Scheduled	Duration	Subject	Affected Services	Impact	Symptoms
17/11/2023 13:11	01/12/2023 05:00	6 hour(s)	RESCHEDULED \| Routine International Routing Maintenance \| 1 December 2023	International Latency	low	International Latency	View
Dear RSAWEB Customer, RSAWEB engineers will be conducting routine scheduled International routing maintenance to improve the resilience of the network. Maintenance Notice Summary: Planned Start Date/Time: 01/12/2023 05:00 SAST Planned End date/Time: 01/12/2023 11:00 SAST Maintenance Window: 6 hour(s) Expected Impact: Low Affected services: International Latency Maintenance Notice Detail: Customers can expect little to no service impact or downtime from this maintenance activity, however there is a possibility some customers may experience degraded performance accessing certain international sites and services while maintenance is underway. Regards, RSAWEB Support
29/11/2023 14:42	30/11/2023 11:00	1 hour(s)	Vendor Maintenance: MTN MSISDNs \| 30 November 2023	MTN Private APN SIMs	medium	MTN Private APN SIMs	View
Dear RSAWEB Customer, MTN engineers will be performing maintenance to update certain IOT SIM MSISDNs using 11 digits to 14 digit MSISDNs to improve the resilience and longevity of the service. Please see change information below: Maintenance Notice Summary: Planned Start Date/Time: 30/11/2023 11:00 SAST Planned End date/Time: 30/11/2023 12:00 SAST Maintenance Window: 1 hour(s) Expected Impact: Medium Affected services: MTN SIMs Impact: We have been informed by MTN that certain IOT sims which are on 11 digit MSISDN's need to be updated to 14 digit MSISDN. There is no intervention required by you as the customer. When this change is initiated sims will disconnect from the network after which MTN and RSAWEB will update the various mobile systems with the new 14 digit MSISDN. Customers can expect brief loss of connectivity as the SIMs update to reflect the new MSISDN.
27/11/2023 13:36	30/11/2023 04:00	1 hour(s)	RSAWEB Network Notice \| Pro-Active Maintenance: Data Centre \| 30 November 2023	Cloud & CPT Colocation Connectivity	low	Cloud & CPT Colocation Connectivity	View
Dear RSAWEB Customer, RSAWEB Engineers will be performing maintenance on uplinks within our data centre to improve the resilience of the network. Please see change information below. Maintenance Notice Summary Planned Start Date/Time: 30/11/2023 04:00 SAST Planned End Date/Time: 30/11/2023 05:00 SAST Maintenance Window: 1 hour(s) Expected Impact: Low Affected services: Cloud and CPT Colocation Connectivity Maintenance Notice Detail: There is redundancy in place to ensure to ensure minimal downtime during the change. Customers may experience a brief interruption in connectivity whilst maintenance is underway as traffic switches to redundant uplinks.

Resolved Issues & Maintenance

Here are our past issues that have been resolved, as well as completed maintenance.

Opened	Duration	Subject	Affected Services	Impact	Symptoms
23/11/2023 14:11	30 Mins	RESCHEDULED: Scheduled Maintenance: Octotel Rondebosch FTTx \| 28 November 2023	Octotel Rondebosch FTTx	low	No customer service impact is expected.	View
Dear RSAWEB Customer, RSAWEB engineers will be conducting maintenance on Octotel Rondebosch FTTx services. APPLIES TO: RSAWEB Octotel Rondebosch FTTx in Cape Town Maintenance window: Planned Start Date/Time: 28/11/2023 16:30 SAST Planned End Date/Time: 28/11/2023 17:00 SAST Impact: Low No customer service impact is expected. Our support teams are available on 087 470 0500 or [email protected] for RSAWEB Business customers. Regards, RSAWEB Support
28/11/2023 15:48	N/A	Octotel \| No connection	Octotel FTTH Ruyterwacht Node	high	Dear RSAWEB Customer, We are observing an issue affecting Octotel services at the Octotel Ruyterwacht aggregation node affecting Ruyterwacht and all surrounds. Octotel Engineers are currently investigating.Kindly await further updates.	View

28/11/2023 18:54		Degraded Performance	FTTx , Octotel	medium	Network Notice: Dear RSAWEB Customer, We are observing degraded performance affecting some Octotel services in Cape Gate. Octotel Engineers are currently investigating. Kindly await further updates.	View

26/11/2023 23:16	TBC	RSAWEB Network Notice \| Outage: Durban \| 26 November 2023	Durban FTTx	high	Durban FTTx	View
Dear RSAWEB Customer, We are observing an issue causing services to be disrupted in Durban. Engineers are investigating. Kindly await further updates. Regards, RSAWEB NOC ===================== UPDATE: Engineers are still working to resolve a fault in Durban. Kindly await further updates. ===================== UPDATE: Engineers continue to work to resolve fault in Durban Kindly await further updates ===================== UPDATE: Engineers continue to work to resolve fault in Durban. Restoration is a priority for us and we are working to resolve as soon as possible. Kindly await further updates. ===================== UPDATE: Engineers continue to work to restore connectivity for customers in KZN. Restoration of services remains a priority for us. Kindly await further updates. Regards, RSAWEB NOC ===================== UPDATE: ===================== We are observing services for Kwa-Zulu Natal restoring. Engineers are monitoring for stability. Kindly await further updates. RESOLVED: We are observing services in Kwa-Zulu Natal are testing stable. We apologies for any inconvenience caused. We anticipate no further service disruptions. Regards, RSAWEB NOC
22/11/2023 09:01	N/A	Vumatel \| No connection	FTTH Vumatel Ottery-north	low	Network Notice: Dear RSAWEB Customer, we are aware of a Vumatel outage affecting customers in Ottery-north and surrounding areas. Vumatel technicians are investigating. Further updates to follow.	View

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