RSAWEB Engineers will be conducting upgrades on the web host platform on 2021-10-20 22:00:00

Dear RSAWEB Customer, RSAWEB engineers will be conducting network resilience and improvement maintenance. During this time you may experience high latency, packet loss and disconnects. Should you have any questions please contact our support desk. Regards, RSAWEB Support

Dear RSAWEB Customer, Octotel Engineers will be performing ONT firmware updates to the following node environment; Strand Node The maintenance is scheduled for ; Dates: Friday, 15th October 2021 Start time: 01:00am - 05:00am Duration: 4 hours In the event that you remain offline, we encourage you to follow the basic troubleshooting steps below before escalating to the RSAWEB Support team: 1.Reboot both the Octotel ONT as well as the router 2.Check that you have a single router connected to the ONT 3.Check that the ONT is not incorrectly connected to the LAN 4.Confirm the GPON light is green on the ONT 5.Confirm that the LAN light is active on the ONT Octotel Engineers will be on site to ensure down time is kept to an absolute minimum. During this time customers may experience intermittent to no connectivity. Should you have issue with connection after the maintenance, please contact support on 087 470 0000 or email [email protected] Kind regards, RSWEB Support

Dear RSAWEB Customer, Octotel Engineers will be performing electrical hardware maintenance in the following node environment; Sea Point Node The maintenance is scheduled for ; Dates: Thursday,14th October 2021 Start time: 18:00pm - 00:00am Duration: 6 hours The node will be reverted to back up power during the maintenance window, Customer connectivity will not be affected. Octotel engineers will be on site to ensure the maintenance is completed within its scheduled time frame provided above. Should you have issues with connection during or after the maintenance, please contact support on 087 470 0000 or email [email protected] Kind Regards RSAWEB Support

Dear RSAWEB Customer, RSAWEB engineers will be conducting maintenance on our access network to improve throughput within our network. Customers may experience brief disconnects and slow speeds on their fibre internet services, for the duration of the maintenance. Maintenance window: Date: 14/10/2021 Time: 4am-5am Regards, RSAWEB Support

Dear RSAWEB Customer, Octotel will be performing hardware maintenance in the following node environments; Plettenberg Node + Knysna Node The maintenance is scheduled for: Date: Thursday, 14th October 2021 Time: 04:00am - 06:00am Duration: 2 hours The maintenance is to ensure redundancy in the node and to mitigate any potential areas of concern. Octotel Engineers will be on site to ensure down time is kept to an absolute minimum. During this time customers may experience intermittent to no connectivity. Customers that may be unable to connect after the maintenance window need to reboot their routers and retest the connection. . Should you have issue with connection after the maintenance, please contact support on 087 470 0000 or email [email protected] Kind Regards RSAWEB Support