Net Notices - The Current State of our Network

Network Notices
The Current State of our Network.

Current Issues

Our network is currently fully operational.

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Planned Maintenance

We routinely upgrade our systems, sometimes short downtime of service might be involved.

Opened	Scheduled	Duration	Subject	Affected Services	Impact	Symptoms
14/08/2022 07:45	16/08/2022 02:30	2 Hours	Scheduled Network Maintenance \| JHB	N/A	medium	Customers may experience high latency, slow speeds and brief disconnections for the duration of the maintenance.	View
Dear RSAWEB Customer, \| RSAWEB engineers will be conducting core network maintenance affecting our Johannesburg customers to improve our overall network stability and resilience. \| Customers may experience high latency, slow speeds and brief disconnections for the duration of the maintenance. \| Kindly contact SOC Support desk on 087 4700 500 for any further questions or concerns. \| Regards, RSAWEB Support

Resolved Issues & Maintenance

Here are our past issues that have been resolved, as well as completed maintenance.

Opened	Duration	Subject	Affected Services	Impact	Symptoms
08/08/2022 09:48	1 hour: 04:00 am - 05:00 am	Octotel Scheduled Maintenance \| Ruyterwacht Node Maintenance \| 11 August 2022	Octotel FTTH	high	No connection	View
Dear RSAWEB customers, Octotel Engineers will be performing planned hardware maintenance to increase capacity and improve the resilience of the network at the Ruyterwacht node environment. Impact: Due to the nature of the change, customers can expect periods of no connectivity for the duration of the maintenance window. Octotel engineers will be on site to ensure down time is kept to an absolute minimum.
11/08/2022 07:27	TBC	Corporate APN/Mobile Portal Inaccessible	Corporate APN/Mobile Data Portal	low	Corporate APN/Mobile Data Portal	View
Dear RSAWEB Customer, The Mobile Data/Corporate APN Portal is currently inaccessible. Please note this does not affect connectivity of related SIMs UPDATE: Engineers are still working on restoring the portal. Further updates to follow.
08/08/2022 17:20	1 Hour	Scheduled maintenance: CPT standard cloud - VPS	N/A	medium	Degraded service: packet loss, increased latency to CPT standard cloud VPS service.	View
Dear RSAWEB customer \| RSAWEB Engineers will be conducting scheduled routine maintenance, to improve network resiliency to and from CPT standard hosted VPS services, during the following maintenance window: \| Date: Thu, 11 August 2022 \| Time: 04:30am - 05:30am \| Customers will experience degraded service ranging from packet loss to increased latency to CPT standard cloud VPS services for the duration of the maintenance. \| Kindly contact SOC Support desk on 087 4700 500 for any further questions or concerns. \| Regards RSAWEB Support
08/08/2022 17:09	1 hour	Scheduled maintenance: CPT standard cloud - VPS	N/A	medium	Degraded service: packet loss, increased latencey to CPT standard cloud VPS service.	View
Dear RSAWEB customer, RSAWEB Engineers will be conducting scheduled routine maintenance, to improve network resiliency to and from CPT standard hosted VPS services, during the following maintenance window: Date: Thu, 11 August 2022 Time: 04:30am - 05:30am Customers will experience degraded service ranging from packet loss to increased latency to CPT standard cloud VPS services for the duration of the maintenance. Kindly contact SOC Support desk on 087 4700 500 for any further questions or concerns. Regards RSAWEB Support
03/08/2022 18:19	TBA	Stage 2 Loadshedding	N/A	low	We expect little to no customer impact during this time	View
Eskom has announced Stage 2 Loadshedding from 4pm today until midnight Thursday evening \| We have alternative power in place and will be closely monitoring our access network. We expect little to no customer impact during this time.

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