Net Notices - The Current State of our Network

Network Notices
The Current State of our Network.

Current Issues

Our network is currently fully operational.

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Planned Maintenance

We routinely upgrade our systems, sometimes short downtime of service might be involved.

Opened	Scheduled	Duration	Subject	Affected Services	Impact	Symptoms
24/12/2024 09:27	10/01/2025 11:30	2 Hours	Data Centre Backup Power System Load Test \| 10 January 2025	RSAWEB Data Centre	low	There is no impact to services expected as the power load can be diverted back to grid power at any time.	View
Dear RSAWEB Customer, RSAWEB Engineers will be conducting proactive, routine maintenance on the backup power system at the RSAWEB Data Centre. Routine testing of the data centre backup power system ensures it is operating at optimal performance, in light of the ongoing Eskom loadshedding, and the fragile state of the national power grid. A simulated power grid failure will be initiated to test seamless transfer to backup power, followed by load and failover testing of each of the backup generators. There is no impact to services expected as the power load can be diverted back to grid power at any time. Maintenance Window: Date: [10 January 2025] Time: 11:30 AM - 13:30 PM If you require any information regarding this maintenance please reach out to our support teams via 087 470 0500 or [email protected]. Regards, RSAWEB Enterprise SOC Team

Resolved Issues & Maintenance

Here are our past issues that have been resolved, as well as completed maintenance.

Opened	Duration	Subject	Affected Services	Impact	Symptoms
07/01/2025 15:11	N/A	Service Disruption \| FibreGeeksl FTTx CPT\| 07 Janaury 2025	FibreGeeks FTTH	medium	Dear RSAWEB Customer, We are observing an outage affecting Fibregeeks services in the in Sandown and surrounding areas. FibreGeeks engineer are investigating fault further updates to follow	View

05/01/2025 18:05	N/A	Service Disruption \| Vumatel FTTx JHB\| 05 Janaury 2025	Vumatel FTTH	medium	Dear RSAWEB Customer, We are observing an outage affecting Vumatel services in the Tijgerhof,Sandrift and surrounding areas. Vumatel engineer are investigating fault further updates to follow	View

05/01/2025 07:08	N/A	Service Disruption \| FrogFoot FTTx CPT \| 05 Janaury 2025	Frogfoot FTTH	medium	Dear RSAWEB Customer, We are observing an outage affecting Frogfoot services in Blouberg region surrounding areas. Frogfoot engineers are investigating the fault. Kindly await further updates.	View
Dear RSAWEB customer,Frogfoot has identified a cable break in the Blouberg area and are assessing the break.No ETR at present.Updates to follow.******Network Notice Update : Dear RSAWEB Customer, Frogfoot technicians are onsite, attending to the fibre break and are actively working to resolve the issue affecting clients in the Blouberg and surrounding areas there is no ETR yet. updates to follow
04/01/2025 16:41	N/A	Service Disruption \| FrogFoot FTTx JHB \| 04 January 2025	Frogfoot FTTH	medium	Dear RSAWEB Customer, We are observing an outage affecting Frogfoot services in Johannesburg region surrounding areas. Frogfoot engineers are investigating the fault. Kindly await further updates.	View
Frogfoot has identified an issue and efforts are ongoing to resolve the issue affecting FrogFoot FTTx services in Johannesburg region and surrounds. No ETR is available********* Frogfoot Engineers have implemented a fix to resolve the issue affecting Frogfoot FTTx service in Johannesburg and surrounds. The Frogfoot team are monitoring for stability. Kindly await further updates
04/01/2025 08:46	N/A	Service Disruption \|Octotel FTTx CPT \| 04 Janaury 2025	Octotel FTTH	medium	Dear RSAWEB Customer, We are observing an outage affecting Octotel services in the Grabouw and surrounding areas. Octotel Engineers are onsite investigating the issue. Kindly await further updates.	View

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