Net Notices - The Current State of our Network

Network Notices
The Current State of our Network.

Current Issues

Our network is currently fully operational.

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Planned Maintenance

We routinely upgrade our systems, sometimes short downtime of service might be involved.

Opened	Scheduled	Duration	Subject	Affected Services	Impact	Symptoms
19/09/2018 18:05	26/09/2018 23:00	2hrs	rsaweb.mobi Vodacom APN Maintenance	Mobile Broadband (Vodacom)	medium	Mobile rsaweb.mobi Vodacom APN	View
Dear RSAWEB Customer, We will be performing maintenance on the RSAWEB Vodacom APN. Subscribers will experience slow connectivity and packet loss or no connectivity. Warm Regards, The RSAWEB Support Team

Resolved Issues & Maintenance

Here are our past issues that have been resolved, as well as completed maintenance.

Opened	Duration	Subject	Affected Services	Impact	Symptoms
21/09/2018 00:24	Unknown	RSAWEB VDC \| JHB	Datacenter - JHB-DC2,Internal Staff	high	VDC Environment	View
Dear RSAWEB Customer The RSAWEB VDC environment in the JHB region is currently unavailable. Engineers are investigating. Updates will follow every hour. For more information on this service disruption, please feel free to contact our service desk on 087 470 0000 or email [email protected] We apologize for the inconvenience. Warm Regards, The RSAWEB Support Team
23/08/2018 10:46	6 Hours	Maintenance for Park View Villas Fiber Services 09:00 - 15:00	FTTH Octotel	medium	Service may be intermittent during the maintenance windows	View
Dear Client, We will be doing maintenance on the connection on Tuesday 28 August 2018 between 9am and 3pm. Your service would not be disconnected for the entire duration however it may be intermittent during this window. We need to complete additional work to ensure continued stability. We apologize for any inconvenience caused.
04/09/2018 14:57	1 hour	Planned Maintenance	Internal Staff	medium	Internet Connectivity	View
Dear RSAWEB Customers RSAWEB engineers will be performing switching maintenance at one of our aggregation nodes. During this time, customers in the Sea Point and Green Point regions will be affected. For more information on this, feel free to contact our support desk on [email protected] or call on 087 470 0000. Regards, The RSAWEB Support Team
19/09/2018 16:35	Unknown	Degraded Performance on our Vodacom Mobile Data	Mobile Data (Vodacom)	high	Vodacom Mobile Data	View
Hi, We are currently experiencing degraded performance on our Vodacom Mobile Network, engineers are investigating and we will provide an update as soon as possible. Regards RSAWEB Support
07/09/2018 03:55	N/a	Mobile Data \| rsaweb.mobi	Mobile Broadband (MTN),Mobile Data (MTN)	medium	Mobile data connectivity on rsaweb.mobi	View
Dear RSAWEB Customer, Mobile APN customers on rsaweb.mobi will experience degraded connectivity which is affecting sim authentication. Engineers are working with MTN to resolve the issue. Regards, The RSAWEB Support Team
03/09/2018 19:20	Unknown	RSAWEB Mobile \| MTN and Vodacom Network	Mobile Broadband (MTN),Mobile Data (MTN),Internal Staff	high	RSAWEB Mobile Platform	View
Dear RSAWEB Customer We are currently experiencing an issue on the MTN and Vodacom mobile platforms. RSAWEB engineers are currently investigating. Subscribers will experience slow auth to no connectivity intermittently. There is no ETA at this time. For more information on this, please contact our service desk on 087 470 0000 or email [email protected] Warm Regards, The RSAWEB Support Team
17/08/2018 17:17	Ongoing	VDC Clients unable to deploy from Templates	Enterprise Cloud	low	VDC	View
VDC clients may detect an error when deploying a new Virtual Machine or vApp from a template within a catalog. We have disabled the public catalogs while we work with the vendor to resolve the issue. If clients do need to create a new Virtual Machine from a template, please contact support who will assign an engineer to assist you. This issue will not impact any existing Virtual Machines and has no impact on the performance of running Virtual Machines.
24/08/2018 14:56	30 Minutes	The VDC Interface will be unavailable for 30 minutes to all for maintenance by the vendor. All servers will continue to operate during this period. Only the management interface will be unavailable.	Enterprise Cloud	high	VDC Interface	View
All servers will continue to operate during this period.
17/08/2018 06:07	1 hour	Switching Maintenance	Internal Staff	medium	Metro Services \| Internet Connectivity to Local and International sites	View
Dear RSAWEB Customer RSAWEB engineers will be performing routine maintenance on a segment of the network. Customers connecting to certain POPs will be affected briefly. During this time, you may experience high latency and packet loss. For more information on this maintenance, please contact our service desk on 087 470 0000 or email [email protected] Regards, The RSAWEB Support Team
18/08/2018 08:33	N/a	Mobile connectivity (MTN)	Mobile Broadband (MTN),Mobile Data (MTN),Internal Staff	high	Mobile data and private APN's on MTN	View
Dear RSAWEB Customer Mobile APN customers on MTN will experience degraded connectivity to no connectivity which is sim's on the MTN network. Engineers are working with MTN to resolve the issue. Regards, The RSAWEB Support Team
15/08/2018 15:00	30 minutes	Mobile Platform Maintenance	Mobile Broadband (MTN),Mobile Broadband (Vodacom),Mobile Data (MTN),Mobile Data (Vodacom)	medium	Mobile authentication and account management	View
Dear RSAWEB Customer, RSAWEB Engineers will be performing emergency maintenance on the mobile platform. During this time authentication and account management will be affected. Regards, RSAWEB Support Team
03/08/2018 09:29	3 hours	Cape Town Business Fibre Maintenance	Broadband Cape Town,Internal Staff	high	Business Fibre	View
Dear RSAWEB Customer RSAWEB engineers will be doing planned maintenance in our data centre which will affect Business fibre connectivity. During this time, you may experience loss of connectivity or high volumes of packet loss. For more information on this maintenance, please email [email protected] or call 087 470 0000. Regards, The RSAWEB Support Team
10/08/2018 13:22	Unknown	National Service Disruption	Mobile Broadband (Vodacom),Mobile Data (Vodacom),MPLS,Internal Staff	high	National MPLS Vodacom public and private APN’s National VPLS Multi cloud VPLS	View
Dear RSAWEB Customers We are currently experiencing a multi national circuit failure. RSAWEB engineers and vendor engineers are investigating. For more information on this, please contact the support desk on [email protected] or call 087 470 0000 Regards, The RSAWEB Support Team
07/08/2018 14:40	2hrs	Non-Disruptive Core Routing Maintenance	Broadband Cape Town	low	Non-Service impacting	View
We will be adding an additional route server.
02/08/2018 16:37	2 hours	Emergency Maintenance on VOIP Platform	VOIP,Internal Staff	high	VOIP inbound and outbound calls	View
Dear RSAWEB Customer, Please note that RSAWEB Engineers will be performing emergency maintenance on the VoIP platform. During this time SIP registrations as well as inbound and outbound calls will be affected. Regards, The RSAWEB Support Team
20/07/2018 08:22	Two Hours	Emergency Maintenance on cPanel Servers	SharedHosting	medium	Websites and email hosted on the affected server will be inaccessible during the maintenance window.	View
Some shared hosting sites are currently not resolving.
20/07/2018 08:24	2 Hours	Authentication issues on vCloud Director	Enterprise Cloud	medium	VDC Clients	View
VDC Clients are unable to login.
09/07/2018 13:25	1hr	VoIP Maintenance	VOIP,Hosted PBX	medium	VoIP	View
Dear RSAWEB Customer, Please note that RSAWEB Engineers will be performing maintenance on the VoIP platform. During this time authentication to this server as well as calls will be down. Regards, The RSAWEB Support Team
30/06/2018 17:17	4 Hours	Virtual Environment Services Impacted	Enterprise Cloud	high	VDC control panel (vCloud Director), VDC EdgeGateway Services and Veeam backups	View
Please be aware that we are currently attending to and resolving an issue in our VMware environment with the vendor. The VDC control panel (vCloud Director), VDC EdgeGateway Services and Veeam backups are are currently affected and updates shall follow.
24/06/2018 20:26	6 Hours	Shared Hosting	SharedHosting	medium	Shared Hosting	View
We are currently experiencing a hosting issue with our shared hosting clients. Some sites are currently not available. Engineers are working on resolving this as soon as possible. We apologise for any inconvenience this may cause.
25/06/2018 16:29	3 hrs	Mobile Authentication	Mobile Broadband (MTN),Mobile Broadband (Vodacom),Mobile Data (MTN),Mobile Data (Vodacom)	medium	Mobile Broadband (MTN)\|Mobile Broadband (Vodacom)	View
Dear RSAWEB Customer, Please note that RSAWEB Engineers will be performing maintenance on the RSAWEB Mobile platform. During this time authentication might be affected for new authentication attempts. Regards, The RSAWEB Support Team
19/06/2018 09:10	N/A	Mobile Authentication	Mobile Broadband (MTN),Mobile Broadband (Vodacom),Mobile Data (MTN),Mobile Data (Vodacom)	high	Mobile Data (MTN)\|Mobile Data(Vodacom)	View
Dear RSAWEB Customer Mobile APN customers will experience degraded connectivity which is affecting sim authentication. Engineers are working to resolve the issue. Regards, The RSAWEB Support Team
08/06/2018 09:28	Unknown	Intermittent to no connectivity in CBD area	FTTH Octotel	medium	Fibre services in CBD Area	View
Hi, We are aware that certain customers in the CBD area experiencing intermittent to no connectivity. We’ve had infrastructure damage to one of our cables which is currently being attended to by our engineers on site. Please log a support ticket by emailing [email protected] and we can confirm if further troubleshooting can assist or if your connection is interrupted by the current infrastructure issue. The roads that’s are currently affected are: Ray Mansions Altino Derry Court Stuurmanshof Windburg Avenue Delphinium Street Arum Street High Cape Regards RSAWEB Support
19/06/2018 02:37	N/a	Mobile Authentication	Mobile Data (MTN),Mobile Data (Vodacom),Internal Staff	high	Mobile Data and Private APN services	View
Dear RSAWEB Customer Mobile APN customers will experience degraded connectivity which is affecting sim authentication. Engineers are working to resolve the issue. Regards, The RSAWEB Support Team
18/06/2018 12:07	1 hour	Planned Maintenance	Internal Staff	medium	Internet Connectivity	View
Dear RSAWEB Customers RSAWEB engineers will be performing switching maintenance at one of our aggregation nodes. During this time, customers in the Sea Point and Green Point regions will be affected. For more information on this, feel free to contact our support desk on [email protected] or call on 087 470 0000. Regards, The RSAWEB Support Team
28/05/2018 10:43	Unknown	Blouberg and Northern Suburb areas - Octotel Home Fibre Service : Impact in performance during peak times in	FTTH Octotel	medium	Speed on home Fibre Services during peak times.	View
Dear Client, We are currently aware of an impact to performance in speed during peak times in certain areas. This is currently being investigated with our Partner Provider and they have confirmed this is due to an ongoing upgrade to their network. This was planned for in advance however due to unforeseen circumstances the upgrade was delayed. We can confirm that this has been escalated and is currently a high priority issue that needs to be resolved as soon as possible. We will continue to update our clients and will confirm the ETA as soon as this has been provided. We appreciate you patience during this time. Regards RSAWEB Support
23/05/2018 16:38	1 hour	Planned Maintenance	Datacenter - CPT-DC1,Datacenter - CPT-DC2,Internal Staff	medium	Internet connectivity	View
Dear RSAWEB Customer RSAWEB engineers will be performing routine maintenance on a segment of the network. For more information on this maintenance, please contact our service desk on 087 470 0000 or email [email protected] Regards, The RSAWEB Support Team
30/05/2018 02:03	TBD	Editing and powering on VM's in JHB is currently failing	Enterprise Cloud	medium	JHB VDC Management Portal	View
Powering on and editing virtual machine attributes will result in an error message. This is limited to virtual machines in any JHB VDC. If you require urgent changes to your virtual machines, please contact support who will escalate to an engineer. We are currently working to resolve with the vendor.
29/05/2018 11:02	9 Hours	No changes are functional for VMs and EdgeGWs in JHB and CPT VDC's	Enterprise Cloud	high	vCloud Director	View
Any changes made to the VMs and EdgeGWs in VDCs are currently not fully functional. We are working with our vendor to resolve the issue. If any emergency changes are required please contact support.
29/05/2018 13:54	20 minutes	Emergency vCloud Director maintenance.	Enterprise Cloud	high	vCloud Director	View
Emergency vCloud Director maintenance.

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Network Notices

Current Issues

Planned Maintenance

Resolved Issues & Maintenance