Octotel Fibre Sale in Parklands June 2022
The RSAWEB Octotel Octotel Fibre Sale in Parklands is valid for sign-ups from 10 June 2022 until 30 June 2022 within selected addresses in Parklands, Western Cape on the Octotel Fibre Network areas. If new customers switch to RSAWEB on the Octotel network from their existing ISP and fibre provider, they can be credited with up to R1500. The discounted monthly service fees are payable from the time your fibre service goes live and is activated until 31 August 2022. From 1 September 2022 you will be debited for the standard monthly service fee, as indicated below:
35/25Mbps will revert from R295 to R635 per month
50/50Mbps will revert from R445 to R745 per month
100/100Mbps will revert from R585 to R955 per month
200/200Mbps will revert from R685 to R1125 per month
1000/200Mbps will revert from R885 to R1375 per month
These discounted monthly service fees are only valid for new orders placed between 1 June 2022 and 30 June 2022 with RSAWEB within selected addresses in Parklands, Western Cape on the Octotel Network in all areas. The promotional monthly service price is applicable from the date of activation until the end date of the promotion (31 August 2022). The promotion price is applicable to live and pre-order buildings in live and pre-order areas that go live within the promotional price period. Should the fibre only be activated after the price promotion period, then the standard monthly service fee will be payable. Existing RSAWEB customers on the Octotel network cannot downgrade, upgrade, or cancel and re-order Fibre for their existing address to receive these discounted prices. If new customers switch to RSAWEB on the Octotel network from their existing ISP and fibre provider, they can be credited with up to R1500. To redeem the switch credit, customers must use the FOMO-SWITCH promo code during the order process online and need to supply the latest fibre invoice and proof of cancellation for the same address and in the same name as the order being placed with RSAWEB. RSAWEB reserves the right to amend or terminate the discount without any notice. If the fibre internet service with RSAWEB is downgraded within 12 months of the service going live, the customer will be liable to pay an R250 downgrade fee as well as pay back the value of the promotional offer received during their initial 12-month period with RSAWEB, i.e. the difference between the standard monthly service fee and the discounted monthly service for every month the discount was applied. If the customer cancels within 12 months they will be liable to pay back the value of the promotional offer received during their initial 12-month period with RSAWEB, i.e. the difference between the standard monthly service fee and the discounted monthly service for every month the discount was applied. The clawback will also include the installation and/or connection fees, as well as any other promotional discounts or credits and/or free gifts such as the mini-UPS valued at R1800. Errors & omissions excepted (E&OE).

Octotel Fibre Your Internet Promo 2022
The RSAWEB Octotel Fibre Your Internet Promo is valid for sign-ups from 1 April 2022 until 31 May 2022 in all Octotel Fibre Network areas (except Sedgefield, Struisbaai & Bredasdorp). The discounted monthly service fees are payable from the time your fibre service goes live and is activated until 30 June 2022. From 1 July 2022 you will be debited for the standard monthly service fee, as indicated below:
All Octotel Areas, except Struisbaai, L’Algulhas, Sedgefield & Bredasdorp:
35/25Mbps will revert from R385 to R645 per month
50/50Mbps will revert from R545 to R755 per month
100/100Mbps will revert from R685 to R955 per month
200/200Mbps will revert from R785 to R1125 per month
1000/200Mbps will revert from R985 to R1375 per month
These discounted monthly service fees are only valid for new orders placed between 1 April 2022 and 31 May 2022 with RSAWEB on the Octotel Network in all areas (except Sedgefield, Struisbaai & Bredasdorp). The promotional price is applicable from the date of activation until the end date of the promotion. The promotion price is applicable to live buildings in live and pre-order areas that go live within the promotion period. Should the fibre only be activated after the price promotion period, then the standard monthly service fee will be payable. Existing RSAWEB customers cannot downgrade, upgrade, or cancel and re-order Fibre for their existing address to receive these discounted prices. RSAWEB reserves the right to amend or terminate the discount without any notice. If the fibre internet service with RSAWEB is downgraded, the customer will be liable to pay an R250 downgrade fee. If the customer cancels or downgrades within 12 months they will be liable to pay back the value of the promotional offer received during their initial 12 month period with RSAWEB, i.e. the difference between the standard monthly service fee and the discounted monthly service for every month the discount was applied. If the customer cancels or downgrades within 12 months they will be liable to pay back the value of any free or reduced installation and/or connection fees, as well as any free gifts such as the mini-UPS valued at R1800. Errors & omissions excepted (E&OE).

The RSAWEB Openserve Fibre Your Internet Promo is valid for sign-ups from 1 April 2022 until 31 May 2022 in all Openserve Fibre Network areas. The discounted monthly service fees are payable from the time your fibre service goes live and is activated until 30 June 2022. From 1 July 2022 you will be debited for the standard monthly service fee, as indicated below:
25/10Mbps will revert from R395 to R545 per month
25/25Mbps will revert from R445 to R595 per month
50/25Mbps will revert from R495 to R695 per month
50/50Mbps will revert from R695 to R775 per month
100/50Mbps will revert from R795 to R915 per month
200/100Mbps will revert from R895 to R1095 per month
500/250Mbps will revert from R995 to R1235 per month
These discounted monthly service fees are only valid for new orders placed between 1 April 2022 and 31 May 2022 with RSAWEB on the Openserve Network in all areas. The promotional price is applicable from the date of activation until the end date of the promotion. The promotion price is applicable to live buildings in live and pre-order areas that go live within the promotion period. Should the fibre only be activated after the price promotion period, then the standard monthly service fee will be payable. Existing RSAWEB customers cannot downgrade, upgrade, or cancel and re-order Fibre for their existing address to receive these discounted prices. RSAWEB reserves the right to amend or terminate the discount without any notice. If the fibre internet service with RSAWEB is downgraded, the customer will be liable to pay an R250 downgrade fee. If the customer cancels or downgrades within 12 months they will be liable to pay back the value of the promotional offer received during their initial 12 month period with RSAWEB, i.e. the difference between the standard monthly service fee and the discounted monthly service for every month the discount was applied. If the customer cancels or downgrades within 12 months they will be liable to pay back the value of any free or reduced installation and/or connection fees, as well as any free gifts such as the mini-UPS valued at R1800. Errors & omissions excepted (E&OE).

Octotel Struisbaai & L’Algulhas Promotion
The RSAWEB Octotel Fibre Price Promotion is valid for signups from 25 March 2022 until 31 May 2022 in Octotel selected Fibre areas within Struisbaai & L’Agulhas. The discounted monthly service fees are payable from the time your fibre service goes live and is activated, notwithstanding annual Fibre network operator and/or internet service provider increases.
These discounted monthly service fees are only valid for new orders placed between 25 March 2022 and 31 May 2022 with RSAWEB on the Octotel Fibre Network in selected areas within: Struisbaai & L’Agulhas. The promotional price is applicable from the date of activation until the end date of the promotion. The promotion price is applicable to live buildings in live and pre-order areas that go live within the promotion period. Should the fibre only be activated after the price promotion period, then the standard monthly service fee will be payable. Existing RSAWEB customers cannot downgrade, upgrade, or cancel and re-order Fibre for their existing address to receive these discounted prices. RSAWEB reserves the right to amend or terminate the discount without any notice. If the fibre internet service with RSAWEB is downgraded, the customer will be liable to pay an R250 downgrade fee. If the customer cancels or downgrades within 12 months they will be liable to pay back the value of the promotional offer received during their initial 12 month period with RSAWEB, i.e. the difference between the standard monthly service fee and the discounted monthly service for every month the discount was applied. If the customer cancels or downgrades within 12 months they will be liable to pay back the value of any free or reduced installation and/or connection fees, as well as any free gifts such as the mini-UPS valued at R1800. Errors & omissions excepted (E&OE).

Metrofibre Fibre Your Internet (FYI) Promotion 2022
Order Fibre before 30 June 2022 in selected Metrofibre (MFN) Fibre Network Areas and receive discounted month pricing. The discounted monthly service fees are payable from the time your fibre service goes live and is activated until 31 July 2022. From 1 August  2022 you will be debited for the standard monthly service fee, as indicated below:
50/50Mbps will revert from R520 to R655 per month
100/100Mbps will revert from R635 to R845 per month
200/200Mbps will revert from R750 to R995 per month
500/500Mbps will revert from R885 to R1255 per month
1000/250Mbps will revert from R1400 to R1795 per month
These discounted monthly service fees are only valid for new orders placed before 30 June 2022 with RSAWEB on the Metrofibre (MFN) Network in selected areas. The promotional price is applicable from the date of activation until the end date of the promotion. The promotion price is applicable to live buildings in live and pre-order areas that go live within the promotion period. Should the fibre only be activated after the price promotion period, then the standard monthly service fee will be payable. Existing RSAWEB customers cannot downgrade, upgrade, or cancel and re-order Fibre for their existing address to receive these discounted prices. RSAWEB reserves the right to amend or terminate the discount without any notice. If the fibre internet service with RSAWEB is downgraded, the customer will be liable to pay an R250 downgrade fee. If the customer cancels or downgrades within 12 months they will be liable to pay back the value of the promotional offer received during their initial 12 month period with RSAWEB, i.e. the difference between the standard monthly service fee and the discounted monthly service for every month the discount was applied. If the customer cancels or downgrades within 12 months they will be liable to pay back the value of any free or reduced installation and/or connection fees, as well as any free gifts such as the mini-UPS valued at R1800. Errors & omissions excepted (E&OE).

Limited Price Discount on Monthly Fibre Services in the following Fibre Geek Estates: Bergendal Country Villa, Bergenzicht and Klein Parys Estate only. Only valid until for Sign-ups between 01 February – 31 March 2022 in Fibre Geeks selected Estates. Once your fibre service is activated you will pay the discounted monthly service fee until 31 May 2022. From 1 July 2022 you will be debited for the regular monthly service fee, as indicated below:
10/10Mbps revert from the promotional price of R395 to standard retail pricing of R495 per month
20/20Mbps revert from the promotional price of 495 to standard retail pricing of R595 per month
50/50Mbps revert from the promotional price of R595 to standard retail pricing of R695 per month
100/100Mbps revert from the promotional price of R695 to standard retail pricing of R795 per month
200/200Mbps revert from the promotional price of R795 to standard retail pricing of R995 per month
500/500Mbps revert from the promotional price of R995 to standard retail pricing of R1295 per month
These discounted monthly service fees are only valid for new orders placed with RSAWEB between 1 February – 31 May 2022. Customers signing up in these estates: Bergendal Country Villa, Bergenzicht and Klein Parys Estate on the Fibre Geeks Network will also receive a free mini-UPS valued at R1800 when purchasing 100 – 500 Mbps fibre packages. The promotional price is applicable from the date of activation until the end date of the promotion. The promotion price is applicable to live buildings in live and pre-order areas that go live with the promotion period. Should the fibre only be activated after the price promotion period, then the standard monthly service fee will be payable. Existing RSAWEB customers on the Fibre Geeks network cannot downgrade, upgrade, or cancel and re-order Fibre for their existing address to receive these discounted prices. RSAWEB reserves the right to amend or terminate the discount without any notice. If the fibre internet service with RSAWEB is downgraded within 12 months of the service going live, the customer will be liable to pay an R250 downgrade fee as well as pay back the value of the promotional offer received during their initial 12-month period with RSAWEB, i.e., the difference between the standard monthly service fee and the discounted monthly service for every month the discount was applied. If the customer cancels within 12 months, they will be liable to pay back the value of the promotional offer received during their initial 12-month period with RSAWEB, i.e., the difference between the standard monthly service fee and the discounted monthly service for every month the discount was applied. The clawback will also include the installation and/or connection fees, as well as any free gifts such as the mini-UPS valued at R1800. Errors & omissions excepted (E&OE).

This manual was prepared in accordance with Section 51 of the Promotion of Access to Information Act, 2000 and to
address requirements of the Protection of Personal Information Act, 2013.

This manual applies to RSAWEB Pty Ltd
Registration Number: CK 2012/193994/07
(“RSAWEB”)

Registered Office Address:
4th Floor, The Point, 76 Regent Road, Sea Point, Cape Town, South Africa

No part of this document may be reproduced or transmitted in any form or by any means, electronic or mechanical, for any
purpose, without express written permission of:
RSAWEB PTY Ltd
4th Floor, The Point,
76 Regent Road, Sea Point,
Cape Town, South Africa

RSAWEB Pty Ltd is committed to on-going research and development to track technological developments and customer needs
in the market. Consequently, information contained in this document may be subject to change without prior notice.

1 Introduction

The promotion of Access to Information Act, 2000 (the “Act”) gives third parties the right to approach private bodies and the
government to request information held by them, which is required in the exercise and/or protection of any rights. On request,
the private body or government is obliged to release such information unless the Act expressly states that the records
containing such information may or must not be released. This manual informs requestors of procedural and other requirements
which a request must meet as prescribed by the Act.

Nature of Business

The Company is an ICASA Registered Internet Services Provider, holding both IECS & IECNS licenses

Contact Details

Name of Body: RSAWEB Pty Ltd
Information Officer: Wian Heath
Physical Address: Suite 401, 4th Floor
The Point Office
76 Regent Road
Sea Point
Western Cape, 8060
Postal Address:
PO BOX 12768,
Mill Street,
Cape Town,
8010
Telephone Number: 087 470 00 00
Email Address: [email protected]

2 Guide Of The South African Human Rights Commission

A guide to the Act (as contemplated under section 10 of the Act) is available from the South African Human Rights Commission.
The guide contains such information as may reasonably be required by a person who wishes to exercise any right contemplated
in the Act. Any enquiries regarding this guide and its contents should be directed to:

The South African Human Rights Commission:
PAIA Unit (the Research and Documentation Department)
Postal address: Private Bag 2700, Houghton, 2041
Telephone: +27 11 484-8300
Fax: +27 11 484-7146
Website: https://www.sahrc.org.za
E-mail: [email protected]

3 Access To Records Held By RSAWEB

Records held by RSAWEB may be accessed on request only once the requirements for access have been met. A requester is any
person making a request for access to a record of RSAWEB and in this regard, the Act distinguishes between two types of
requesters:

3.1 Personal Requester

A personal requester is a requester who is seeking access to a record containing personal information about the
requester. Subject to the provisions of the Act and applicable law, RSAWEB will provide the requested information, or
give access to any record about the requester’s personal information. The prescribed fee for reproduction of the
information requested will be charged by RSAWEB.

3.2 Other Requester

This requester (other than a personal requester) is entitled to request access to information pertaining to third parties.
However, RSAWEB is not obliged to grant access prior to the requester fulfilling the requirements for access in terms of the
Act. The prescribed fee for reproduction of the information requested will be charged by RSAWEB.

3.3 Request Procedure

A requester must comply with all the procedural requirements contained in the Act relating to a request for access to a
record. A requester must complete the request form enclosed herewith in Appendix 1 and submit it, as well as the
payment of a request fee, if applicable to the information officer at the physical address, or electronic mail address as
stated herein. The request form must be filled in with enough information to at least enable the information officer to
identify:

• The record or records requested
• The identity of the requester
• What form of access is required?
• The postal address or email address of the requester.

A requester must state that he or she requires the information to exercise or protect a right, and clearly state what the
nature of the right is, so to be exercised or protected. The requester must also provide an explanation of why the
requested record is required for the exercise or protection of that right.

RSAWEB will process a request within 30 days, unless the requestor has stated special reasons which would satisfy the
information officer that circumstances dictate that this period not be complied with.

The requester shall be informed in writing whether access has been granted or denied. If, in addition, the requester
requires the reasons for the decision in any other manner, he or she must state the way it is required. If a request is
made on behalf of another person, the requester must then submit proof of the capacity in which the requester is
making the request to the satisfaction of the information officer.

If an individual is unable to complete the prescribed form because of illiteracy or disability, such a person may make the
request orally to the information officer.

3.4 Decision

3.4.1 The Information Officer will, within 1 month of receipt of the request, decide whether to grant or decline
the request.

3.4.2 The 30 day period may be extended for a further period if the request is for a large amount of information
or the request requires a search for information held at another office of RSAWEB and the information
cannot reasonably be obtained within the original 30 day period. The Information Officer will notify the
Requester in writing should an extension be sought.

3.5 Grounds For Refusal Of Access To RecordsIn Terms Of PAIA

The following are the grounds on which RSAWEB may, subject to the exceptions contained in Chapter 4 of PAIA, refuse a
Request for Access in accordance with Chapter 4 of PAIA:

3.5.1 Mandatory protection of the privacy of a third party who is a natural person, including a deceased person,
where such disclosure of Personal Information would be unreasonable.

3.5.2 Mandatory protection of the commercial information of a third party, if the Records contain:
a) Trade secrets of that third party
b) Financial, commercial, scientific, or technical information of the third party, the disclosure of which
could likely cause harm to the financial or commercial interests of that third party; and/or
c) Information disclosed in confidence by a third party to RSAWEB, the disclosure of which could put
that thirdparty at a disadvantage in contractual or other negotiations or prejudice the third party in
commercialcompetition

3.5.3 Mandatory protection of confidential information of third parties if it is protected in terms of any agreement.

3.5.4 Mandatory protection of the safety of individuals and the protection of property.

3.5.5 Mandatory protection of Records that would be regarded as privileged in legal proceedings.

3.5.6 Protection of the commercial information of RSAWEB, which may include:
a) Trade secrets
b) Financial/commercial, scientific, or technical information, the disclosure of which could likely cause
harm to the financial or commercial interests of RSAWEB.
c) Information which, if disclosed, could put RSAWEB at a disadvantage in contractual or other
negotiations or prejudice RSAWEB in commercial competition; and/or
d) Propriety software which are developed and ow, and which are protected by copyright and
intellectual property laws.

3.5.7 Research information of RSAWEB or a third party, if such disclosure would place the research or the
researcher at a serious disadvantage, and

3.5.8 Requests for Records that are clearly frivolous or vexatious, or which involve an unreasonable diversion of
resources.

3.6 Remedies Available To The Requester Upon Refusal Of A Request For Access Of PAIA

After submitting a compliant in the form provided in Appendix 1 of this Manual, and where RSAWEB is unable to resolve
your complaint within one month (or extended period), to your satisfaction, you have the right to refer your complaint to
the below details.

3.6.1 Internal remedies

RSAWEB does not have internal appeal procedures. As such, the decision made by the Information
Officer is final, and Requesters will have to exercise such external remedies at their disposal if the
Request for Access is refused.

3.6.2 External remedies

In respect of South African Data Subjects at: The Information Regulator at Physical Address: 333 Hoofd
Forum 111 3rd Floor Braampark Braamfontein, Johannesburg Email: [email protected], Website:
https://justice.gov.za/inforeg/

In respect of European Data Subjects at: The supervisory authority, in the particular Member State of
your habitual residence, place of work or place of the alleged GDPR infringement. See link that provides
details of the list of supervisory authorities details
https://edpb.europa.eu/aboutedpb/board/members_en

3.7 Availability Of This Manual

3.7.1This Manual is available for inspection by the general public, upon request, during office hours and free of charge at
RSAWEB’s offices.

3.7.2This Manual is also published on RSAWEB’s website www.rsaweb.co.za

4 Fees

The Act provides for two types of fees:

Fees can be scrutinised in Appendix 2.

A request fee, (which will be a standard fee) and an access fee, which must be calculated by considering reproduction costs,
search and preparation time and cost, as well as postal costs where applicable. When a request is received by the information
officer of RSAWEB, the information officer shall by notice require the requester, other than a personal requester, to pay the
prescribed request fee, if any, before further processing of the request can take place. If a search for the information is necessary
and the preparation and disclosure of the information for disclosure, requires more time than prescribed in the regulations for
this purpose, the information officer shall notify the requester to pay as a deposit if the request is granted.

The information officer shall withhold information until the requester has paid the fee or fees indicated. A requester whose request
for access to information has been granted, must pay an access fee reproduction, for search, preparation, and for any time in excess
of the prescribed hours to prepare the information for disclosure including making arrangements to make it available in the request
form. If a deposit has been paid in respect of a request for access, which is refused, then the information officer shall repay the
deposit to the requester.

5 Categories Of Records Held By The Company: Section 51(1)(E)

5.4 Companies Act Records
5.4.1 Company Incorporation
5.4.2 Names of Directors
5.4.3 Salaries of Directors
5.4.4 Minutes of Board Meetings
5.4.5 Records relating to the appointment of directors / auditor / secretary / public officer and other officers

5.5 Financial Records
5.5.1 Financial Statements
5.5.2 Documents relating to taxation of the company
5.5.3 Accounting Records
5.5.4 Financial Agreements

5.6 Agreements or Contract Records
5.6.1 Standard Agreements
5.6.2 Contracts concluded with Companies
5.6.3 Contracts concluded with Customers
5.6.4 Third Party Contracts (such as Service Level Agreements etc.)
5.6.5 Suppliers Contracts

5.7 Employees
5.7.1 List of Employees
5.7.2 Personal Information of Employees
5.7.3 Employee Contracts of Employment
5.7.4 Salaries of Employees
5.7.5 Leave Records

5.8 Company Policies and Directives
5.8.1 Internal relating to employees and the company
5.8.2 External relating to clients and other third parties

5.9 Regulatory
5.9.1 Licenses or Authorities

5.10 Customer Information
5.10.1 Customer Details
5.10.2 Contact details of individuals within Customers
5.10.3 Communications with Customers

5.11 Systems, Solutions, and Information Technology
5.11.1 Intellectual property pertaining to solutions and products developed.
5.11.2 Usage of solutions and products

6 Protection of Personal Information That Is Processed by RSAWEB

6.4 Conditions of Processing

Chapter 3 of POPI provides for the minimum Conditions for Lawful Processing of Personal Information by a Responsible
Party. These conditions may not be derogated from unless specific exclusions apply as outlined in POPI. Below is a
description of the eight Conditions for Lawful Processing as contained in POPI:

a) Accountability – the Responsible Party has an obligation to ensure that there is compliance with POPI in respect of
the Processing of Personal Information.

b) Processing limitation – Personal Information must be collected directly from a Data Subject to the extent
applicable; must only be processed with the consent of the Data Subject and must only be used for the purposes
for which it was obtained.

c) Purpose specification – Personal Information must only be processed for the specific purpose for which it was
obtained and must not be retained for any longer than it is needed to achieve such purpose.

d) Further processing limitation – further processing of Personal Information must be compatible with the initial
purpose for which the information was collected.

e) Information quality – the Responsible Party must ensure that Personal Information held is accurate and updated
regularly and that the integrity of the information is maintained by appropriate security measures.

f) Openness – there must be transparency between the Data Subject and the Responsible Party.

g) Security safeguards – a Responsible Party must take reasonable steps to ensure that adequate safeguards are in
place to ensure that Personal Information is being processed responsibly and is not unlawfully accessed.

h) Data Subject participation – the Data Subject must be made aware that their information is being processed and
must have provided their informed consent to such processing.

6.5 Purpose of the Processing of Personal Information by RSAWEB

As outlined in paragraph 6.1c, Personal Information may only be Processed for a specific purpose. The purposes for which
RSAWEB Processes or will Process Personal Information, is set out in Appendix 3.

6.6 Categories of Data Subjects and Personal Information/special Personal Information relating thereto

As per section 1 of POPI, a Data Subject may either be a natural or a juristic person. Appendix 3 sets out the various
categories of Data Subjects that RSAWEB Processes Personal Information on and the types of Personal Information relating
thereto.

6.7 Recipients of Personal Information
Part 3 of Appendix 5 outlines the recipients to whom RSAWEB may provide a Data Subjects Personal Information to.

6.8 Cross-Border Flows Of Personal Information

Section 72 of POPI provides that Personal Information may only be transferred out of the Republic of South Africa:

a) If the recipient country can offer such data an “adequate level” of protection. This means that its data privacy laws
must be substantially like the Conditions for Lawful Processing as contained in POPI; or

b) If the Data Subject consents to the transfer of their Personal Information; or

c) If the transfer is necessary for the performance of a contractual obligation between the Data Subject and the
Responsible Party; or

d) If the transfer is necessary for the performance of a contractual obligation between the Responsible Party and a
third party, in the interests of the Data Subject; or

e) If the transfer is for the benefit of the Data Subject, and it is not reasonably practicable to obtain the consent of the
Data Subject, and if it were, the Data Subject, would likely provide such consent.

RSAWEB has trans-border flows of Personal Information as described below:

6.8.1 we make use of systems hosted in European territories and Personal Information may be stored in European zones which would be subject to strict data protection laws in line with the GDPR.

6.8.2 Before signing an agreement with a third-party service provider that we are required to share Personal Information
with, we ensure that their data protection standards are in line with those outlined in Information Protection Laws
and request that this obligation is provided for in writing.

6.9 Description of information security measuresto be implemented by RSAWEB

Section D of Appendix 3 sets out the types of security measures to implemented by RSAWEB to ensure that Personal
Information is respected and protected.

A preliminary assessment of the suitability of the information security measures implemented or to be implemented by
RSAWEB may be conducted in order to ensure that the Personal Information that is processed by RSAWEB is
safeguarded and Processed in accordance with the Conditions for Lawful Processing.

6.10 Objection to the Processing of Personal Information by a Data Subject

Section 11 (3) of POPI and regulation 2 of the POPI Regulations provides that a Data Subject may, at any time object to
the Processing of his/her/its Personal Information in the prescribed form attached to this manual as Appendix 5 subject
to exceptions contained in POPI.

6.11 Request for correction or deletion of Personal Information

Section 24 of POPI and regulation 3 of the POPI Regulations provides that a Data Subject may request for their Personal
Information to be corrected/deleted in the prescribed form attached as Appendix 4 to this Manual.

Please click here to view the Appendices

One calendar month (1st to the 31st of the month) notice period is needed for the cancellation of your services.
All cancellations have to go to [email protected]
Moving home is treated as a cancellation.

Managing your email boxes with us exclusion of liability.

1. In order to keep our mail servers efficient, we need to apply the following restrictions to your mailbox:
2. any mail that has not been retrieved downloaded) from our mail server after 40 days, will be deleted.
3. no new mail will be delivered to your mailbox if the size of your mailbox exceeds 10 Megabytes of information.
4. RSAWEB (pty) Ltd restricts the size of any individual e-mail, sent or received, to 10 Mb per e-mail; and
5. if you make use of a mailing list, the number of recipients may not exceed 25.
6. RSAWEB (pty) Ltd reserves the right to reclaim your e-mail address during the course of your subscription should RSAWEB, in its sole discretion, deem this necessary.
7. RSAWEB (pty) Ltd shall be entitled to take such steps to fight spam / junk-mail / unsolicited mail as RSAWEB (pty) Ltd may deem necessary and/or appropriate from time to time, including (without being limited to) not delivering any mail which RSAWEB (pty) Ltd, in its sole discretion, suspects of being or containing spam / junk-mail / unsolicited mail.
8. Upon cancellation of your subscription you will lose and RSAWEB (pty) Ltd will re-claim your username and e-mail address. 90 days after cancellation of your RSAWEB (pty) Ltd subscription, RSAWEB (pty) Ltd may re-issue your username and e-mail address to a new subscriber. Be sure to inform everyone of your cancellation so that they do not inadvertently send e-mail intended for you to the new subscriber.
9. You agree that RSAWEB (pty) Ltd shall not be liable in respect of any loss or damage caused by or arising from the implementation by RSAWEB (pty) Ltd of the mailbox rules, as set out above, for any reason whatever. This exclusion of liability of RSAWEB (pty) Ltd for loss or damage will include (but is not necessarily limited to):

Special conditions around our FTTH, FTTB and ADSL services.

Special conditions around our uncapped hosting services.

1. Traffic to the website is uncapped, subject to the other terms in this agreement.
2. Once the allocated disk space of a package has been reached, over usage rates will be in effect.
3. In addition to RSAWEB’s Terms and Acceptable Use Policy contained in the General Terms, the following conditions apply:
   3.1 Shared Webhosting services are intended for the hosting of typical website content, to serve the needs of the normal operation of a personal or small home business website.
   3.2 The service is not intended to support the sustained demand of medium to large enterprises or non-typical applications better suited to a dedicated/cloud server.
   3.3 Disk Space is not intended for online file storage or archiving electronic files, documents, log files, backups, other non-web based content or FTP hosts, all of which is prohibited.
   3.4 All password-protected archive (zip and rar) files not acceptable on RSAWEB servers.
   3.5 All downloadable files or files stored on the Server must be directly related to the general nature of the Website index. All files on a Domain must be part of the active Website and linked to the site.
   3.6 Shared Webhosting and Database Disk Space are intended to accommodate the files necessary for publishing a website. Storage, exchange and download of additional files within the Customer’s web hosting space, in a peer-to-peer arrangement or for any other purpose is not allowed.
4. Domain Renewal
   4.1 RSAWEB will register a domain for a specified initial period, i.e., 12 months
   4.2 After the initial period, the customer is solely responsible to renew the domain at the end of the initial period, and subsequent periods thereafter, until such a time that the domain is cancelled or transferred by the customer.
   4.3 Domains set to auto-renew, will also be the responsibility of the customer. Should the auto-renewal process fail, the customer must inform RSAWEB of the failure.
   4.4 RSAWEB will endeavour to send a courtesy reminder to the customer via electronic communication, such as, email or SMS. Such reminders are a courtesy and in no way transfer responsibility of renewing the domain from the customer to RSAWEB.
   4.5 Should a reminder fail to reach or failed to be issued to the customer, this will not constitute a breach of the agreement, as it is a courtesy.
   4.6 Customers registering domains are responsible to note the date of the domain registration and ensure the renewal is effective.
   Customers with renewal queries should contact our Service Desk

To view or download our Acceptable Usage Policy and Fair Usage Policy, please click here