UPGRADE YOUR FIBRE TODAY!

Please note downgrades can only be processed for the first of the next month for billing purposes. If the request is not received before the 20th of the month, we will need to process it the following month. This is because our invoices are released on the 21st of the month, so you would already have been invoiced for your existing line speed. We will thus process your downgrade effective the 1st of XXX. Your new line speed will be XXXMbps at Rxxx monthly.

This is an amount charged by the FNO and therefore we offset the amount to the client.

You will be billed the pro-rata charge for the remaining days once your new line speed comes into effect. This will be the difference between your original service of XXXMbps and your new line speed

You will receive communication from the projects team advising the upgrade has been requested and will be completed within 24 hours. Please also check by doing a speed test to confirm that you are receiving the new requested speed. (https://www.speedtest.net/server/rsaweb)

Test your Internet connection bandwidth to locations around the world with this interactive broadband speed test from Ookla.

Speedtest by Ookla – The Global Broadband Speed Test

Please note upgrades are processed as we receive them but can take a few days to come into effect. This is because it takes a few days for the Fibre Provider to provision the new line speed.

Please send an email to [email protected] advised what package you wish to upgrade/downgrade to.