UPGRADE YOUR FIBRE TODAY!
Need Faster Internet to Work, Learn or Play?
CONTACT US FOR YOUR FIBRE UPGRADE
Fill in your details below so that one of our friendly & skilled experts can get your Fibre upgrade underway as soon as possible,
and enjoy blazing fast Fibre internet.
FREQUENTLY ASKED QUESTIONS
Why is it only taking effect on the 1st of the next month?
Please note downgrades can only be processed for the first of the next month for billing purposes. If the request is not received before the 20th of the month, we will need to process it the following month. This is because our invoices are released on the 21st of the month, so you would already have been invoiced for your existing line speed. We will thus process your downgrade effective the 1st of XXX. Your new line speed will be XXXMbps at Rxxx monthly.
Why I am being charged R250 to downgrade?
This is an amount charged by the FNO and therefore we offset the amount to the client.
How am I billed for the upgrade?
You will be billed the pro-rata charge for the remaining days once your new line speed comes into effect. This will be the difference between your original service of XXXMbps and your new line speed
How do I know if my upgrade is completed?
You will receive communication from the projects team advising the upgrade has been requested and will be completed within 24 hours. Please also check by doing a speed test to confirm that you are receiving the new requested speed. (https://www.speedtest.net/server/rsaweb)
Test your Internet connection bandwidth to locations around the world with this interactive broadband speed test from Ookla.
Can the upgrade be done immediately?
Please note upgrades are processed as we receive them but can take a few days to come into effect. This is because it takes a few days for the Fibre Provider to provision the new line speed.
What is the process if I wish to upgrade my service?
Please send an email to [email protected] advised what package you wish to upgrade/downgrade to.