FAST FIBRE INTERNET
For your business
BUSINESS FIBRE'S BENEFITS
ADD ON SERVICES
FREQUENTLY ASKED QUESTIONS
What added services other than connectivity are available for my business?
RSAWEB’s niche is to provide businesses with solutions that help with the efficiency of their online processes. By leveraging the latest technology and software platforms we are able to provide the most cost-effective solution for your business. Anything your business needs to function online – we are able to assist with. Some of these services would include dedicated Fibre connectivity, VoIP, Firewall management services, Cloud Management systems, Mobile Data platforms, and MPLS solutions. Please get in touch with an Account Manager should you wish to explore more options in terms of creating online & internal efficiency for your business.
How long is the contract term for this service?
We can offer month–to–month, 12–month and 24-month contracts applicable to each Fibre network operator.
What Fibre speed should I choose?
This is relevant to your online needs and we have Account Managers who can assist you in determining what speeds/packages would best suit your business’s unique needs.
Is there a cancellation fee?
On month–to–month contracts there is a 12-month term whereby if your installation was covered by RSAWEB, you will need to reimburse RSAWEB for the installation that was covered on your behalf. Should you cancel after 12 months there will be no cancellation fees. A 12–month or 24-month contract will be upheld accordingly.
Can I get an uncapped package?
Yes, all business–grade Fibre services are uncapped.
Is this service shaped or throttled?
All business–grade Fibre services are unshaped, uncapped and will not be throttled for the duration of your service.
When will I be installed?
Keep in mind that when you sign up for a Fibre service there are essentially 2 companies who will be responsible for delivering this service – the Fibre network operator and your ISP. Therefor we are dependent on timelines we receive from the Fibre network operators to have the infrastructure installed. If the relevant Fibre network is present, live and terminating in your office space, installations can be carried out within 7 business days.
Can I get an FTTH service for my business?
No, FTTH packages will be installed for a business. This is a stipulation enforced by the Fibre Network operators in your area. Only certain ISP’s are able to provide a business grade Fibre service as they need to adhere to added service level agreements that come with a business–grade Fibre service and they need to have a capacity to provide adequate support for businesses. Should you try to order an FTTH package for your business it will eventually be blocked by the Fibre network operator you are trying to connect to.
What is the difference between FTTH & FTTB?
With an FTTB package you will receive a more premium service when compared to an FTTH package. You will be assigned an Account Manager who will serve as a point of contact for RSAWEB. Your traffic will be prioritized over the network which allows us to guarantee 95% up-time over these packages. Should you run into any technical difficulties you will receive priority from our Support Team to ensure you are connected as soon as possible.
WHAT OUR CLIENTS SAY
“the slickness and speed of the services are quite obvious, with quick turnaround and agile solutions.”
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