COVID-19 Disclaimer:
RSAWEB and its telecommunications partners have been identified as an essential service provider and will be operational during the lockdown.
During the lockdown period and foreseeable future, all new and pending orders are being processed as normal however, we are not certain about installation dates.
At this point in time, only critical installations for business and services are likely to be prioritised.
We are working closely with the Fibre operators to come to a conclusion on this matter and will provide you with further information on this topic as soon as it is made available to us.

3 months free only applicable to Cell C LTE clients switching over to Octotel Fibre to the home using promo code SWITCH2FIBRE.
You will be charged pro rata for your first month so we can give you 3 full months free.
Special is only valid until 30th November 2019.
The pricing shown above is only applicable to home fibre and not business fibre.
If you cancel within 12 months of going live, you will be liable for the free 3 months, R1 725 Installation fee and R650 router cost.
*The Installation fee does not apply if you already have a fibre line installed (T's&C's apply) .
If your service is cancelled due to non payment, you are liable for the R863 reconnection fee.
It will take up to 3 working days for your service to re-activate.
A cancellation fee is payable for early termination of contracts.
One calendar month notice period is needed for the cancellation of your services.
All cancellations have to go to [email protected] in order to be processed.
Moving is treated as a cancellation as your ONT cannot be moved and is fixed to the premises, should the next tenant take over your service, we will transfer the service at no cost to you.
Contact [email protected] if this is the case.
Please note you are responsible for cancelling your existing service when signing up with RSAWEB.
Octotel may charge a re-installation fee of R1725 if your ONT box needs to be moved for any reason, this is at their discretion.
Moving homes is treated as a cancellation but if you have been an RSAWEB client for less than your contract term and resume your service at your new home, you will not pay a cancellation fee and the remainder of your previous contract will be added to your new contract.
Please note that for the 1000Mbps package, we can only guarantee speeds of up to 500Mbps during peak hours.
Please note that for 200Mbps and above packages, you will automatically recieve an upgraded router, please also ensure that your devices are compatible with the speeds of your chosen package.
If you already have an RSAWEB router in good condition you can return it and pay the difference to receive an upgraded router.

COVID-19 Disclaimer:
RSAWEB and its telecommunications partners have been identified as an essential service provider and will be operational during the lockdown.
During the lockdown period and foreseeable future, all new and pending orders are being processed as normal however, we are not certain about installation dates.
At this point in time, only critical installations for business and services are likely to be prioritised.
We are working closely with the Fibre operators to come to a conclusion on this matter and will provide you with further information on this topic as soon as it is made available to us.

3 months free only applicable to Cell C LTE clients switching over to Frogfoot Fibre to the home using promo code SWITCH2FIBRE.
You will be charged pro rata for your first month so we can give you 3 full months free.
Special is only valid for 20Mbps and above packages until 30th November 2019.
The pricing shown above is only applicable to home fibre and not business fibre.
If you cancel within 12 months of going live, you will be lliable for the free 3 months, R1 725 Installation fee and R650 router cost.
*The Installation fee does not apply if you already have a fibre line installed (T's&C's apply).
The fee covers the first 30 meters, Frogfoot then charges you R50 per meter thereafter.
If your service is cancelled due to non payment, you are liable for the R978 reconnection fee.
It will take up to 7 working days for your service to re-activate.
If ONT box has been collected, this will be considered a new installation where you are liable for the R1 725 installation fee.
One calendar month notice period needed for the cancellation of your services.
All cancellations have to go to [email protected] in order to be processed.
Moving is treated as a cancellation as your ONT cannot be moved and is fixed to the premises, should the next tenant take over your service, we will transfer the service at no cost to you.
Contact [email protected] if this is the case.
Please note you are responsible for cancelling your existing service when signing up with RSAWEB.
Frogfoot may charge a re-installation fee of R1725 if your ONT box needs to be moved for any reason, this is at their discretion.
Moving homes is treated as a cancellation but if you have been an RSAWEB client for less than your contract term and resume your service at your new home, you will not pay a cancellation fee and the remainder of your previous contract will be added to your new contract.
Please note that for 200Mbps and above packages, you will automatically recieve an upgraded router, please also ensure that your devices are compatible with the speeds of your chosen package.